Can't install any Windows Updates, nor Windows 10 upgrade

D

dhomas

Well-known member
Joined
Dec 31, 2020
Posts
47
This Windows 7 system works fine except that I am unable to install any Windows Updates, nor do a Windows 10 upgrade. I was able to install Office updates thru Windows Update tool however. At some point in the past, I discovered a bad sector or such that was affecting files that seemed related. Unfortunately, that was some time ago, and I've forgotten the details of that. I attempted to resolve this by cloning the HD to a new one... and although the drive shows no errors, this issue related to Windows updates did not get resolved. I've tried all sorts of solutions I found online, but nothing resolved yet. Discovered SURT and then SFCFix tonight... and below are my results... though I'm not sure what's up with the ZIP errors. CBS folder ZIP link here:


CBS.zip



SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-31 01:14:04.854
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Drivers-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_for_KB2887069~31bf3856ad364e35~amd64~~6.1.1.2 (Microsoft-Windows-Server-Drivers-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_for_KB2887069~31bf3856ad364e35~amd64~~6.1.1.2 (Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.

CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07\msports.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db\mssip32.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7\iassam.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78\iassdo.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547\iashlpr.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36\txfw32.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175\PlaySndSrv.dll
CORRUPT: C:\Windows\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f\PRNKY003.CAT
CORRUPT: C:\Windows\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8\PRNKY004.CAT


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 10
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 171
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 2
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-12-31 01:31:20.789
----------------------EOF-----------------------
 
Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

Successfully processed all directives.

Much improved. New logs attached.
 

Attachments

Please provide the log file SFCFix.txt also.
 
Was trying to lessen your workload... all directives succeeded as indicated. But here's the log:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-31 11:36:43.480
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\dhomas\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-p..reensaver.resources_31bf3856ad364e35_6.1.7600.16385_en-us_10ad69673199d0ad
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ocsetupapi_31bf3856ad364e35_6.1.7600.16385_none_b19d8b6ec4874d36
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ocsetup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a5d6648a5b25009b
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-object-picker_31bf3856ad364e35_6.1.7600.16385_none_0f6c30b96de81257
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-nslookup_31bf3856ad364e35_6.1.7600.16385_none_cb56ca13c7c623f6
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-nslookup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_79a84656d63cc5fd
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-netevent_31bf3856ad364e35_6.1.7600.16385_none_5a1caea4cbe265a4
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-netevent.resources_31bf3856ad364e35_6.1.7600.16385_en-us_825ed3721ceaed01
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-netcorehelperclasses_31bf3856ad364e35_6.1.7600.16385_none_e1fe941aded5555d
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9014d512016a6884
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-msmq-triggers-runtime_31bf3856ad364e35_6.1.7600.16385_none_58fbaab9a69d9f5e
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime_31bf3856ad364e35_6.1.7600.16385_none_a0b82a9f97840ca2
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime-core_31bf3856ad364e35_6.1.7600.16385_none_5537cee51a56b83c
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-msmq-installer_31bf3856ad364e35_6.1.7600.16385_none_7ae7fb5661882922
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21151_none_4126b58787b3001a
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175\PlaySndSrv.dll to C:\Windows\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175\PlaySndSrv.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-p..reensaver.resources_31bf3856ad364e35_6.1.7600.16385_en-us_10ad69673199d0ad\PhotoScreensaver.scr.mui to C:\Windows\winsxs\x86_microsoft-windows-p..reensaver.resources_31bf3856ad364e35_6.1.7600.16385_en-us_10ad69673199d0ad\PhotoScreensaver.scr.mui.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ocsetupapi_31bf3856ad364e35_6.1.7600.16385_none_b19d8b6ec4874d36\ocsetapi.dll to C:\Windows\winsxs\x86_microsoft-windows-ocsetupapi_31bf3856ad364e35_6.1.7600.16385_none_b19d8b6ec4874d36\ocsetapi.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ocsetup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a5d6648a5b25009b\ocsetup.exe.mui to C:\Windows\winsxs\x86_microsoft-windows-ocsetup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a5d6648a5b25009b\ocsetup.exe.mui.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-object-picker_31bf3856ad364e35_6.1.7600.16385_none_0f6c30b96de81257\objsel.dll to C:\Windows\winsxs\x86_microsoft-windows-object-picker_31bf3856ad364e35_6.1.7600.16385_none_0f6c30b96de81257\objsel.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36\txfw32.dll to C:\Windows\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36\txfw32.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-nslookup_31bf3856ad364e35_6.1.7600.16385_none_cb56ca13c7c623f6\nslookup.exe to C:\Windows\winsxs\x86_microsoft-windows-nslookup_31bf3856ad364e35_6.1.7600.16385_none_cb56ca13c7c623f6\nslookup.exe.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-nslookup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_79a84656d63cc5fd\nslookup.exe.mui to C:\Windows\winsxs\x86_microsoft-windows-nslookup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_79a84656d63cc5fd\nslookup.exe.mui.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-netevent_31bf3856ad364e35_6.1.7600.16385_none_5a1caea4cbe265a4\netevent.dll to C:\Windows\winsxs\x86_microsoft-windows-netevent_31bf3856ad364e35_6.1.7600.16385_none_5a1caea4cbe265a4\netevent.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-netevent.resources_31bf3856ad364e35_6.1.7600.16385_en-us_825ed3721ceaed01\netevent.dll.mui to C:\Windows\winsxs\x86_microsoft-windows-netevent.resources_31bf3856ad364e35_6.1.7600.16385_en-us_825ed3721ceaed01\netevent.dll.mui.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-netcorehelperclasses_31bf3856ad364e35_6.1.7600.16385_none_e1fe941aded5555d\netcorehc.dll to C:\Windows\winsxs\x86_microsoft-windows-netcorehelperclasses_31bf3856ad364e35_6.1.7600.16385_none_e1fe941aded5555d\netcorehc.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547\iashlpr.dll to C:\Windows\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547\iashlpr.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9014d512016a6884\iashlpr.dll.mui to C:\Windows\winsxs\x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9014d512016a6884\iashlpr.dll.mui.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78\iassdo.dll to C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78\iassdo.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7\iassam.dll to C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7\iassam.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db\mssip32.dll to C:\Windows\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db\mssip32.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07\msports.dll to C:\Windows\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07\msports.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-msmq-triggers-runtime_31bf3856ad364e35_6.1.7600.16385_none_58fbaab9a69d9f5e\mqtrig.dll to C:\Windows\winsxs\x86_microsoft-windows-msmq-triggers-runtime_31bf3856ad364e35_6.1.7600.16385_none_58fbaab9a69d9f5e\mqtrig.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-msmq-runtime_31bf3856ad364e35_6.1.7600.16385_none_a0b82a9f97840ca2\mqoa.dll to C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime_31bf3856ad364e35_6.1.7600.16385_none_a0b82a9f97840ca2\mqoa.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-msmq-runtime-core_31bf3856ad364e35_6.1.7600.16385_none_5537cee51a56b83c\mqrt.dll to C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime-core_31bf3856ad364e35_6.1.7600.16385_none_5537cee51a56b83c\mqrt.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-msmq-installer_31bf3856ad364e35_6.1.7600.16385_none_7ae7fb5661882922\mqad.dll to C:\Windows\winsxs\x86_microsoft-windows-msmq-installer_31bf3856ad364e35_6.1.7600.16385_none_7ae7fb5661882922\mqad.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21151_none_4126b58787b3001a\rdpdd.dll to C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21151_none_4126b58787b3001a\rdpdd.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.cat to C:\Windows\servicing\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.cat.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.mum to C:\Windows\servicing\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.mum.

Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-p..soundservice-client_31bf3856ad364e35_6.1.7600.16385_none_b19d574bd93a4175
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-p..reensaver.resources_31bf3856ad364e35_6.1.7600.16385_en-us_10ad69673199d0ad
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-p..reensaver.resources_31bf3856ad364e35_6.1.7600.16385_en-us_10ad69673199d0ad
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ocsetupapi_31bf3856ad364e35_6.1.7600.16385_none_b19d8b6ec4874d36
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ocsetupapi_31bf3856ad364e35_6.1.7600.16385_none_b19d8b6ec4874d36
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ocsetup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a5d6648a5b25009b
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ocsetup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a5d6648a5b25009b
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-object-picker_31bf3856ad364e35_6.1.7600.16385_none_0f6c30b96de81257
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-object-picker_31bf3856ad364e35_6.1.7600.16385_none_0f6c30b96de81257
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ntfstransactionapi_31bf3856ad364e35_6.1.7600.16385_none_d8af3e33228e3b36
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-nslookup_31bf3856ad364e35_6.1.7600.16385_none_cb56ca13c7c623f6
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-nslookup_31bf3856ad364e35_6.1.7600.16385_none_cb56ca13c7c623f6
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-nslookup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_79a84656d63cc5fd
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-nslookup.resources_31bf3856ad364e35_6.1.7600.16385_en-us_79a84656d63cc5fd
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-netevent_31bf3856ad364e35_6.1.7600.16385_none_5a1caea4cbe265a4
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-netevent_31bf3856ad364e35_6.1.7600.16385_none_5a1caea4cbe265a4
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-netevent.resources_31bf3856ad364e35_6.1.7600.16385_en-us_825ed3721ceaed01
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-netevent.resources_31bf3856ad364e35_6.1.7600.16385_en-us_825ed3721ceaed01
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-netcorehelperclasses_31bf3856ad364e35_6.1.7600.16385_none_e1fe941aded5555d
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-netcorehelperclasses_31bf3856ad364e35_6.1.7600.16385_none_e1fe941aded5555d
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-n.._service_runtimeapi_31bf3856ad364e35_6.1.7600.16385_none_8b6b5562c22f4547
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9014d512016a6884
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9014d512016a6884
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassdo_31bf3856ad364e35_6.1.7600.16385_none_7b674a85b5245f78
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-n..tion_service_iassam_31bf3856ad364e35_6.1.7600.16385_none_7b85b9b5b50dd8f7
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-mssip32-dll_31bf3856ad364e35_6.1.7600.16385_none_76378cc3fad225db
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-msports_31bf3856ad364e35_6.1.7600.16385_none_8cf3709c50984f07
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-msmq-triggers-runtime_31bf3856ad364e35_6.1.7600.16385_none_58fbaab9a69d9f5e
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-msmq-triggers-runtime_31bf3856ad364e35_6.1.7600.16385_none_58fbaab9a69d9f5e
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime_31bf3856ad364e35_6.1.7600.16385_none_a0b82a9f97840ca2
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime_31bf3856ad364e35_6.1.7600.16385_none_a0b82a9f97840ca2
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime-core_31bf3856ad364e35_6.1.7600.16385_none_5537cee51a56b83c
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-msmq-runtime-core_31bf3856ad364e35_6.1.7600.16385_none_5537cee51a56b83c
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-msmq-installer_31bf3856ad364e35_6.1.7600.16385_none_7ae7fb5661882922
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-msmq-installer_31bf3856ad364e35_6.1.7600.16385_none_7ae7fb5661882922
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21151_none_4126b58787b3001a
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21151_none_4126b58787b3001a
Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 25 datablocks.
Finish time: 2020-12-31 11:37:03.105
Script hash: 71KZA3aINz5ZgRHo1ItuGcMhXXmAVOVYnLnGgv+ZGJk=
----------------------EOF-----------------------
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 

Attachments

Some delete failures. SURT log attached - seems to be growing instead of shrinking this time. I just also did a chkdsk just in case... and no errors.



SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-31 18:35:25.733
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\dhomas\Desktop\SFCFix (1).zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.mum

Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8\PRNKY004.CAT to C:\Windows\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8\PRNKY004.CAT.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f\PRNKY003.CAT to C:\Windows\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f\PRNKY003.CAT.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll to C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\dhomas\AppData\Local\niemiro\Archive\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.mum.

Successfully restored ownership for C:\Windows\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8
Successfully restored permissions on C:\Windows\winsxs\amd64_prnky004.inf_31bf3856ad364e35_6.1.7600.16385_none_3dd58b93065f62f8
Successfully restored ownership for C:\Windows\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f
Successfully restored permissions on C:\Windows\winsxs\amd64_prnky003.inf_31bf3856ad364e35_6.1.7600.16385_none_3d4c795ded41268f
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872\XpsPrint.dll
Successfully restored ownership for C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully restored permissions on C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.cat
Successfully restored ownership for C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored permissions on C:\Windows\servicing\packages\package_for_kb2887069~31bf3856ad364e35~amd64~~6.1.1.2.mum
PowerCopy:: directive completed successfully.




Delete::
Failed to delete all files and folders matching pattern C:\Windows\servicing\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.cat with result code 1.
Failed to delete all files and folders matching pattern C:\Windows\servicing\packages\Package_for_KB2887069~31bf3856ad364e35~amd64o~6.1.1.#.mum with result code 1.
Delete:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 30 datablocks.
Finish time: 2020-12-31 18:35:26.217
Script hash: wwPFX12s7hGljIqb6h7u1ORHuVFm8/l2DGnQ97QvCjk=
----------------------EOF-----------------------
 

Attachments

Don't worry.

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.

  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 

Attachments

The virus complaint for FRST didn't appear to happen until it had completed, it said it was successful then when it went to save the log or delete the fixlist virus program said it blocked it accessing the file. After that, to be sure, I ran it again. That 2nd run log is attached.

Happy of the new year upon you!
 

Attachments

Happy New Year too.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection before using FRST.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 

Attachments

Attached. Seems like were in the same place from a few steps ago. How do we resolve KB3004394, KB2887069, and the couple manifests?
 

Attachments

The CheckSur.log is the same as posted earlier.
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
Same. Correct. It hasn't changed. Ahhh I see the timestamp in the file didn't change. But, the timestamp of the file did. I'll rename it and try again.

I downloaded KB3004394 before trying here (Windows6.1-KB3004394-v2-x64.msu), but when I tried to install it it indicated that it was not applicable.
 
Don't do any other steps or install any update. I'd like to see the confirmation that the avast issues are fixed.
Restart the computer.
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
I have Avast disabled. I renamed the CheckSUR.log and started SURT again, and it recreated the file. Just waiting for it to finish now.

The KB I tried was before I came here. I've just been following the steps indicated here.
 
You may have already determined this... but I did a little research on KB3004394, which I'm sure I did way back when, and after reading again about it causing havoc, I recall this, and it appears that I uninstalled that as it's not listed in "Installed Updates". Though I see reports that later Microsoft cautioned against removing it after having said to do so. I also found KB3024777 files in downlaods on that computer, so it appears I attempted to resolve it with the fix they later released. Though no signs of it having installed or done anything.
 
The KB3004394 files in the CheckSur log are related to an old update which is no longer provided by Microsoft.
Please leave that for now and do following only.

Provide the Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 
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