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Can't get into Windows 7 login with any graphics driver after crash. Only safe mode or no graphics driver can I use windows now 😖

B

bro

Active member
Joined
Jan 7, 2017
Posts
33
So yesterday my pc froze during a game, so I reboot and it only gets past the "Starting Windows" animation, and then nothing, just a black screen, dead keyboard.

I tried Startup repair, restore points, sfc /scannow, windows dvd, nothing worked, except getting into safe mode.

However in startup repair I got 'baddriver' in the details, giving me a hint maybe I should take out my video driver (for Radeon HD 7850).

So while in safe mode, I uninstalled the video driver. Then I was able to get to the login screen in normal windows.

I tried updating driver with current version freshly downloaded, but same problem, so I did the previous version and a couple versions prior.
I also used DDU (display driver uninstaller) to clear each installation out better than the standard uninstallers hopefully. But every one gives me the same problem of the black screen and nothing with dead keyboard after starting windows animation.

So it goes beyond the driver uninstallation/replace apparently regardless of version, yet every other part of windows seems to work fine and nothing in SFC, CHKDSK shows any problems. I can get on youtube and watch videos no problem, just no games because of no driver able to work anymore?
 
I'm assuming since you mentioned safe mode, you ran DDU in safe mode?

Do you have another video card to test or another PC to test that video card?
 
Hi!

It could be you have a bad driver (in general) or a failing graphics card or the PCI-express x16 slot.

Download and install iobit driver booster free.
Open it, click tools, click "Clean unplugged device data", scan, clean, close.
Download regseeker, unzip it, click regseeker.exe.
Click applications and startup.
Click services, click the information header to sort the items, enlarge the headers so we can see the items, take a (png/jpg) screenshot.
Click drivers, click the information header to sort the items, enlarge the headers so we can see the items, take a (png/jpg) screenshot.
Post the screenshots.
 
Please run:

1) Sysnative log collector:
Sysnative BSOD Dump + File Collection App [Detailed] Output Explained | Sysnative Forums

2) Open administrative command prompt (ACP) and type or copy and paste:
sfc /scannow
When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

3) SFCFix:
SFCFix Official Download - Repair Windows Update | Sysnative Forums

4) SURT:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
Download SURT for your system. (Windows 7 SP1 x64)
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
System Update Readiness Tool (SURT)
 
xilolee said:
Hi!

It could be you have a bad driver (in general) or a failing graphics card or the PCI-express x16 slot.

Download and install iobit driver booster free.
Open it, click tools, click "Clean unplugged device data", scan, clean, close.
Download regseeker, unzip it, click regseeker.exe.
Click applications and startup.
Click services, click the information header to sort the items, enlarge the headers so we can see the items, take a (png/jpg) screenshot.
Click drivers, click the information header to sort the items, enlarge the headers so we can see the items, take a (png/jpg) screenshot.
Post the screenshots.
Click to expand...
 

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zbook said:
Please run:

1) Sysnative log collector:
Sysnative BSOD Dump + File Collection App [Detailed] Output Explained | Sysnative Forums

2) Open administrative command prompt (ACP) and type or copy and paste:
sfc /scannow
When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

3) SFCFix:
SFCFix Official Download - Repair Windows Update | Sysnative Forums

4) SURT:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
Download SURT for your system. (Windows 7 SP1 x64)
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
System Update Readiness Tool (SURT)
Click to expand...
2)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
 

Attachments

It seems SURT repaired 124 errors.
Re-try adrenalin 20.12.1 installation.



If that shouldn't work: from an elevated command prompt, launch:
Code: 
sc delete pnkbstra
sc delete ntiolib_1_0_C
sc config iastorv start= disabled

If you don't use wireshark, usbpcap and npcap (tcpdump), wincdemu, we can remove other three drivers:
Code: 
sc config bazisvirtualcdbus start= disabled
sc config npcap start= disabled
sc config usbpcap start= disabled
sc delete bazisvirtualcdbus
sc delete npcap
sc delete usbpcap

Then, reboot and re-try adrenalin 20.12.1 installation.



If it still doesn't work, try to set bios default/optimized settings (removing any possible overclocking and xmp profiles... Set 1866MHz if the RAM supports it. Or set it to 1333).

If you are using msi MoBo 990FXA-GD65, try the second pcie_x16 slot.
 
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The reports / logs displayed:

a) SURT repairs
b) possible drive hardware problems
c) drive file system problems
d) use of the VGA driver
e) multiple BSOD without dump files
f) RAM modules at different speeds: 667 / 800




Please perform the following steps:


1) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US


3) Open administrative command prompt and type or copy and paste:

4) wmic recoveros set autoreboot = false
5) wmic recoveros set DebugInfoType = 2
6) wmic recoveros get autoreboot
7) wmic recoveros get DebugInfoType

8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



9) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


10) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums


11) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread







Code: 
Summary:
Seconds executed: 41
Found 124 errors
Fixed 124 errors
  CSI Missing Identity Total count: 2
  Fixed: CSI Missing Identity.  Total count: 2
  CSI Missing C Mark Total count: 2
  Fixed: CSI Missing C Mark.  Total count: 2
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1
  CSI Missing Winning Component Key Total count: 119
  Fixed: CSI Missing Winning Component Key.  Total count: 119



Code: 
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_76401462&REV_04\4&336B4F34&0&0030    The drivers for this device are not installed.
Standard PS/2 Keyboard    ACPI\PNP0303\4&198C2624&0    This device is not present, is not working properly, or does not have all its drivers installed.
AMD Crash Defender    ROOT\AMDLOG\0000    This device is working properly.
Microsoft PS/2 Mouse    ACPI\PNP0F03\4&198C2624&0    This device is not present, is not working properly, or does not have all its drivers installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_76401462&REV_04\4&23555AB5&0&0038    The drivers for this device are not installed.
 
xilolee said:
It seems SURT repaired 124 errors.
Re-try adrenalin 20.12.1 installation.



If that shouldn't work: from an elevated command prompt, launch:
Code: 
sc delete pnkbstra
sc delete ntiolib_1_0_C
sc config iastorv start= disabled

If you don't use wireshark, usbpcap and npcap (tcpdump), wincdemu, we can remove other three drivers:
Code: 
sc config bazisvirtualcdbus start= disabled
sc config npcap start= disabled
sc config usbpcap start= disabled
sc delete bazisvirtualcdbus
sc delete npcap
sc delete usbpcap

Then, reboot and re-try adrenalin 20.12.1 installation.

Click to expand...
(Typing from phone) Ok after I did all these commands and rebooted, my mouse and keyboard refuse to function on login screen for both normal and safe mode!
 
Zbook showed USB drivers and PS/2 drivers aren't installed.

Go to your mobo webpage and install chipset and usb drivers.

If your mobo is MSI 990FXA-GD65--> MSI Global -- Otherwise let us know what mobo you are using.

Run also windows update: logs show only 10 ms kb packages installed.
 
Last edited:
zbook said:
The reports / logs displayed:

a) SURT repairs
b) possible drive hardware problems
c) drive file system problems
d) use of the VGA driver
e) multiple BSOD without dump files
f) RAM modules at different speeds: 667 / 800




Please perform the following steps:


1) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US


3) Open administrative command prompt and type or copy and paste:

4) wmic recoveros set autoreboot = false
5) wmic recoveros set DebugInfoType = 2
6) wmic recoveros get autoreboot
7) wmic recoveros get DebugInfoType

8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



9) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


10) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums


11) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread







Code: 
Summary:
Seconds executed: 41
Found 124 errors
Fixed 124 errors
  CSI Missing Identity Total count: 2
  Fixed: CSI Missing Identity.  Total count: 2
  CSI Missing C Mark Total count: 2
  Fixed: CSI Missing C Mark.  Total count: 2
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1
  CSI Missing Winning Component Key Total count: 119
  Fixed: CSI Missing Winning Component Key.  Total count: 119



Code: 
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_76401462&REV_04\4&336B4F34&0&0030    The drivers for this device are not installed.
Standard PS/2 Keyboard    ACPI\PNP0303\4&198C2624&0    This device is not present, is not working properly, or does not have all its drivers installed.
AMD Crash Defender    ROOT\AMDLOG\0000    This device is working properly.
Microsoft PS/2 Mouse    ACPI\PNP0F03\4&198C2624&0    This device is not present, is not working properly, or does not have all its drivers installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_76401462&REV_04\4&23555AB5&0&0038    The drivers for this device are not installed.
Click to expand...
ok i've done some of this but this is taking way too long i feel like i'd be better off just putting windows on an empty drive.
some background on ocz drive, i used to have windows on it till i ran into issues a lot, it seems to work fine as a storage drive otherwise.
8)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\WTF-PC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name=
"Microsoft Windows 7 Professional |C:\\Windows|\\Device\\Harddisk1\\Partition2"'

Property(s) update successful.

C:\Windows\system32>wmic recoveros set DebugInfoType = 2
Updating property(s) of '\\WTF-PC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name=
"Microsoft Windows 7 Professional |C:\\Windows|\\Device\\Harddisk1\\Partition2"'

Property(s) update successful.

C:\Windows\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\Windows\system32>wmic recoveros get DebugInfoType
DebugInfoType
2


C:\Windows\system32>
 

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xilolee said:
Zbook showed USB drivers and PS/2 drivers aren't installed.

Go to your mobo webpage and install chipset and usb drivers.

If your mobo is MSI 990FXA-GD65--> MSI Global -- Otherwise let us know what mobo you are using.

Run also windows update: logs show only 10 ms kb packages installed.
Click to expand...
Ok just finished installing chipset and usb drivers for the GD80, of which i already had installed previously but apparently some things got tampered

I like to manually do windows updates for what's necessary directly and seeing as everything was fine until the last couple days what will windows update for 7 fix, didn't ms turn it off?
 
Last edited:
OCZ-ARC100 also failed Sea Tools long generic testing.
Please backup any important files and replace this drive.


Imaging with free Macrium - Windows 7 Help Forums


Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of







Code: 
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 31.3 GB
Total Space: 114.4 GB
File System: NTFS
      Model: PNY CS900 120GB SSD ATA Device

      Drive: D:
Free Space: 7.8 GB
Total Space: 228.9 GB
File System: NTFS
      Model: MKNSSDE3240GB ATA Device

      Drive: E:
Free Space: 0.1 GB
Total Space: 0.1 GB
File System: NTFS
      Model: OCZ-ARC100 ATA Device

      Drive: F:
Free Space: 18.7 GB
Total Space: 114.4 GB
File System: NTFS
      Model: OCZ-ARC100 ATA Device

      Drive: G:
      Model: TSSTcorp CD/DVDW SH-S183L ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes



Code: 
Description    Disk drive
Manufacturer    (Standard disk drives)
Model    MKNSSDE3240GB ATA Device
Bytes/Sector    512
Media Loaded    Yes
Media Type    Fixed hard disk
Partitions    1
SCSI Bus    5
SCSI Logical Unit    0
SCSI Port    7
SCSI Target ID    0
Sectors/Track    63
Size    223.57 GB (240,054,796,800 bytes)
Total Cylinders    29,185
Total Sectors    468,857,025
Total Tracks    7,442,175
Tracks/Cylinder    255
Partition    Disk #2, Partition #0
Partition Size    223.57 GB (240,054,697,984 bytes)
Partition Starting Offset    1,048,576 bytes
  
Description    Disk drive
Manufacturer    (Standard disk drives)
Model    OCZ-ARC100 ATA Device
Bytes/Sector    512
Media Loaded    Yes
Media Type    Fixed hard disk
Partitions    2
SCSI Bus    3
SCSI Logical Unit    0
SCSI Port    5
SCSI Target ID    0
Sectors/Track    63
Size    111.79 GB (120,031,511,040 bytes)
Total Cylinders    14,593
Total Sectors    234,436,545
Total Tracks    3,721,215
Tracks/Cylinder    255
Partition    Disk #0, Partition #0
Partition Size    100.00 MB (104,857,600 bytes)
Partition Starting Offset    1,048,576 bytes
Partition    Disk #0, Partition #1
Partition Size    111.69 GB (119,926,685,696 bytes)
Partition Starting Offset    105,906,176 bytes
  
Description    Disk drive
Manufacturer    (Standard disk drives)
Model    PNY CS900 120GB SSD ATA Device
Bytes/Sector    512
Media Loaded    Yes
Media Type    Fixed hard disk
Partitions    2
SCSI Bus    4
SCSI Logical Unit    0
SCSI Port    6
SCSI Target ID    0
Sectors/Track    63
Size    111.79 GB (120,031,511,040 bytes)
Total Cylinders    14,593
Total Sectors    234,436,545
Total Tracks    3,721,215
Tracks/Cylinder    255
Partition    Disk #1, Partition #0
Partition Size    100.00 MB (104,857,600 bytes)
Partition Starting Offset    1,048,576 bytes
Partition    Disk #1, Partition #1
Partition Size    111.69 GB (119,926,685,696 bytes)
Partition Starting Offset    105,906,176 bytes
 
Last edited:

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