[SOLVED] Cannot install Windows updates on Server 2019

[skharlamov]

Hello, our 2 servers, one is running Windows server 2016 and another Windows server 2019 refuse to install Windows updates. I tried to run DISM multiple times with different parameters and different source files but nothing helps. I will attach CBS logs for both servers.

 

[Windows Update Bot]

Hi @skharlamov,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi,

I've copied that one to a new thread with an unique name of the Server version to avoid confusion: Cannot install Windows updates on Server 2016

 

[Maxstar]

Here's the fix for Server 2019.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[skharlamov]

Hello,

Thank you for your reply, I ran the tool and then ran dism command, it failed again:
C:\Users\skharlamov-a>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.5830

Image Version: 10.0.17763.7136

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Attached are CBS logs, DISM logs and SFCFix

 

[Maxstar]

Hi,

Please run the following tool first, it seems there's a (major) issue with KB5060531 - build - 17763.7434.

Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[skharlamov]

Hello, attached is Componentsscanner log

 

[Maxstar]

Hi,

Thanks, here's the next fix, but it is too big to attach so I've uploaded it here: https://www.swisstransfer.com/d/0fbea1dd-2f79-4e2d-9d74-21c9fdd4badd

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[skharlamov]

Hello, looks like the fix helped, DISM /online /cleanup-image /RestoreHealth completed successfully and Windows updates installed latest updates successfully as well. Thank you very much!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved...