[SOLVED] Cannot install win updates - 0x80004002

J

jafet111

Member
Joined
Feb 19, 2025
Posts
11
Hello Sysnative team,

I have an issue with installing windows updates. It always fails with error.

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19045 N/A Build 19045

Any commarcial helps/hints didn't help.
Attached you can find all necessary logs.

Please help me with resolving this issue.

Thank you.
 

Attachments

Hi @jafet111,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Is there some tutorial, guide or training how to troubleshoot such windows update issues ?
 
Hi,

Please do the following.

Step 1. Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Still same issue.

C:\>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.4651


Error: 0x80004002

No such interface supported

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

C:\>
 

Attachments

Please drag and drop the SFCFix.zip over the SFCFix.exe file and post the result again.
 
C:\>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.4651


Error: 0x80004002

No such interface supported

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

C:\>
 

Attachments

Please provide the CBS logs as requested, the DISM log is not very helpful.
 
Open an elevated prompt and copy paste the result in your next post.
Code: 
certutil -hashfile %SystemRoot%\servicing\CbsApi.dll SHA256
 
C:\>certutil -hashfile %SystemRoot%\servicing\CbsApi.dll SHA256
SHA256 hash of C:\windows\servicing\CbsApi.dll:
da6307f00c940b9d49975b25f78fc92cc76977f4bde0d30cfb66bb3aa519884a
CertUtil: -hashfile command completed successfully.

C:\>
 
Please reboot the system and run the System File Checker. If it fails attach a new copy of the CBS log.
Code: 
SFC /Scannow
 
Scan completed successfully.

C:\>SFC /Scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\>

So issue is resolved ? May I try to install win updates ?
 
Please run DISM first and post the result, if it fails again attach the latest CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
C:\>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.4651

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\>
 
VERBOSE: Downloaded [11] Updates ready to Install
3 COMP1 Installed KB2538242 3MB Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242)
3 COMP1 Installed KB2538243 5MB Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
3 COMP1 Installed KB5050593 75MB 2025-01 Cumulative Update Preview for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2 for x64 (KB5050593)
3 COMP1 Installed KB5002693 249MB Security Update for Microsoft Office 2016 (KB5002693) 64-Bit Edition
3 COMP1 Installed KB5002697 18MB Security Update for Microsoft Access 2016 (KB5002697) 64-Bit Edition
3 COMP1 Installed KB5002662 49MB Security Update for Microsoft Word 2016 (KB5002662) 64-Bit Edition
3 COMP1 Installed KB5002694 2MB Security Update for Microsoft Office 2016 (KB5002694) 64-Bit Edition
3 COMP1 Installed KB5002696 134MB Security Update for Microsoft Excel 2016 (KB5002696) 64-Bit Edition
3 COMP1 Installed 19MB Intel - net - 23.120.0.3
3 COMP1 Installed 14MB HP Inc. - SoftwareComponent - 4.2.2437.0
3 COMP1 Installed KB5053606 104GB 2025-03 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5053606)


Fantastic.
Thank you very much.
Since July last year it was unable to install any win update.
May I know what was the root cause ?

Is somewhere on your web site some training or tutorial how to solve such issues ? Or any MS or other commercial courses/trainings ?
How to parsing winSXS and COMPONENT data, what is/isn't important in logs, etc. ?

In tutorial section of sysnative web page there's no such informations.

Thank you once again.
 
You're welcome. Glad to hear the issue has been resolved and in this case the Servicing Stack was corrupted.

When you are interested in helping with Windows Update issues you can sign-up for the Windows Update academy.
 
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