BSOD with error : Video_TDR_Failure (atikmpag.sys) on win 10

[mark77]

Hi Sysnative members ,

I was having repeated BSOD on an older Toshiba hard-disk running win 8.1 . BSOD error was Video_TDR_Failure (atikmpag.sys) .
I have AMD Radeon graphics card . I have installed a brand new hard disk with windows 10. It didnt crash the first time I logged in but as soon as I did a windows update it crashed .

All the updates gets installed but crashes as soon as it starts installing/updating graphic card. It reboots and gives me BSOD with the same error.
I also cant change my screen brightness .

What I did to Normal boot on basic display card.
1. Went into safe mode.
2. Uninstalled Radeon graphic drivers using DDU.
3. Stopped device association , device install service , device management enrollment service from services.msc . Because when they are turned ON they detect the card , installs its drivers and gives BSOD again.

Currently I am on Microsoft Basic Display Adapter and running fine but temperature of CPU has gone up.

Laptop specs :
Win version : Windows 10 , 64bit
Ram : 8GB ddr3
Hard disk : 1 TB WD blue
Graphic Card : AMD Radeon HD 7550m/7650m

I ran SysnativeFileCollectionApp and attaching the zip file below .

Thank You.

 

[Sysnative Windows Update]

Hi!

The brightness cannot be changed due to you not installing your GPU driver. As the AMD GPU driver crashes even on a different Windows version, I can't help but wonder if the GPU might be dead.

 

[x BlueRobot]

I would suggest running FurMark if you can - FurMark Display Card Stress Test

Do you have another graphics card which you can use?

 

[mark77]

Hi softwaremaniac ,
Thanks for replying.

GPU being dead would be really sad news. I installed an app called whocrashed to analyse the crashdump. It shows me the following



System Information (local)

Computer name: VAIO
Windows version: Windows 10 , 10.0, build: 19041
Windows dir: C:\Windows
Hardware: SVE15136CNS, Sony Corporation, VAIO
CPU: GenuineIntel Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz Intel8664, level: 6
4 logical processors, active mask: 15
RAM: 8534650880 bytes (7.9GB)

Crash Dump Analysis


Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Sun 6/28/2020 5:31:23 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062820-22343-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x26158E)
Bugcheck code: 0x116 (0xFFFF928224688010, 0xFFFFF8052E13CCAC, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Sun 6/28/2020 5:31:23 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrUpdateDbgReport+0x5EE)
Bugcheck code: 0x116 (0xFFFF928224688010, 0xFFFFF8052E13CCAC, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


I have directx installed. what could be the problem ? Please tell me more diagnostic tests if you want me to run to confirm card failure.

I am also attaching a screenshot from an app HWinfo . Please See if that can help you in anyway .

 

[Sysnative Windows Update]

Do you have another graphics card which you can use?

AFAIK, GPUs in laptops are soldered onto the motherboards and can't be replaced...

 

[mark77]

I would suggest running FurMark if you can - FurMark Display Card Stress Test

Do you have another graphics card which you can use?

Under Display driver in device manager , it shows Microsoft Basic Display Adapter . The other graphic card being AMD Card. Should I go with the Furmark test ?

Also I didnt overclock my AMD card [I dont know how to overclock it] neither I have ever installed any software related to graphic card . It went BSOD after windows update on my previous windows 8.1 OS.

 

[mark77]

I would suggest running FurMark if you can - FurMark Display Card Stress Test

Do you have another graphics card which you can use?

It shows me error.

 

[Sysnative Windows Update]

Yes, likely because your drivers are not installed.

 

[mark77]

When I install the drivers for AMD 7550m/7650m it gives BSOD with atikmpag.sys error. It just doesnt let me boot normally .

 

[Sysnative Windows Update]

Which means that it is very likely that your GPU is dead.

 

[mark77]

Oh no ! . Can please tell me how to check fan speed ? It doesnt show in my Sony Vaio BIOS . Any software for this ? I tried Speed fan but it doesnt show up .

 

[Sysnative Windows Update]

Try HW Monitor. What fans are you interested in?

 

[mark77]

Try HW Monitor. What fans are you interested in?

Here is my HWmonitor Screenshot . It is missing Fan Icon . I cant see / Not able to detect Fan speed. I wanted to check if its working normally or not.

 

[Sysnative Windows Update]

I'm not sure that you can do that on a laptop without disassembling it and checking.

 

[mark77]

Thanks

 

[Sysnative Windows Update]

No problem. Good luck with the repair/replacement.