The logs displayed possible malfunctioning RAM and drive file system corruption.
Video issues were also seen.
For all steps / test make sure images are posted into the thread.
For any problems posting images use share links: one drive, drop box, or google drive.
Please perform the following tests:
1) Open administrative command prompt (CP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
14) Make sure that there is no over clocking while troubleshooting
15) Open administrative Powershell (PS) and copy and paste: (all at one time)
Code:
[Cmdletbinding()]
Param(
[string]$Computername = "localhost"
)
cls
$PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername
Write-Host "Memore Modules:" -ForegroundColor Green
$PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize
Write-Host "Total Memory:" -ForegroundColor Green
Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB"
$TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum
Write-Host "`nTotal Memory Slots:" -ForegroundColor Green
Write-Host $TotalSlots
$UsedSlots = (($PysicalMemory) | Measure-Object).Count
Write-Host "`nUsed Memory Slots:" -ForegroundColor Green
Write-Host $UsedSlots
If($UsedSlots -eq $TotalSlots)
{
Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow
}
16) When these have completed > right click on the top bar or title bar of the administrative powershell box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
17) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
18) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US
19) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
20) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
21) Run memtest86+ version 5.31 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.31 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better the testing conditions.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 10 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ version 5.31 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems.
MemTest86+ - Test RAM
22) These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /r /v
d) Memtest86
Code:
Mon Sep 7 21:38:45.448 2020 (UTC - 5:00)
Bugcheck code 00000139
Code:
atikmpag.sys Tue Jul 4 14:48:49 2017 (595C0D41)
Code:
bugchecks:
12B
133
139
1A
1E
34
3B
7A
E3
EF
