BSOD windows7

pangex · May 4, 2014

Hi, i have recently upgraded to windows7 and now i have a lot of bsod. First i thought to memory, but test has gone ok.
The perform report tells something about a ps/2 keyboard, but i haven't any ps/2 keyboard.
Thanks in advance

Andrea

· OS -Windows 7
· x86
· What was original installed OS on system? Windows xp
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - full retail
· Age of system (hardware) I assembled this pc around 2007 (if I remember correctly).
· Age of OS installation - have you re-installed the OS? upgraded to windows7 few weeks ago

· CPU - Intel(R) Core(TM)2 DUO CPU E6750 @ 2.66GHz
· Video Card - NVIDIA GeForce 8400 GS
· MotherBoard - Asus P5k
· Power Supply - brand & wattage (if laptop, skip this one): Tecnoware 600W

Patrick · May 4, 2014

Hi,

We have many different bug checks:

PAGE_FAULT_IN_NONPAGED_AREA (50)

This indicates that invalid system memory has been referenced.

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

Code:

1: kd> k
ChildEBP RetAddr  
a1887880 8b5b6d0a nt!ExAllocatePoolWithTag+0x4ab
a18878a0 8b5b7771 fltmgr!FltpAllocateFileNameInformation+0x22
a18878b8 8b5a1773 fltmgr!FltpCreateFileNameInformation+0x8d
a18878d8 8b5a18c7 fltmgr!HandleStreamListNotSupported+0x125
a1887908 8b5a1fa3 fltmgr!FltpGetFileNameInformation+0xc7
a1887930 90b398ae fltmgr!FltGetFileNameInformation+0x12b
WARNING: Stack unwind information not available. Following frames may be wrong.
a1887978 90b39423 aswSP+0x5a8ae
a18879ac 8b59baeb aswSP+0x5a423
a1887a18 8b59e9f0 fltmgr!FltpPerformPreCallbacks+0x34d
a1887a30 8b5b21fe fltmgr!FltpPassThroughInternal+0x40
a1887a44 8b5b28b7 fltmgr!FltpCreateInternal+0x24
a1887a88 82a75c1e fltmgr!FltpCreate+0x2c9
a1887aa0 82c85506 nt!IofCallDriver+0x63
a1887b78 82c64d1e nt!IopParseDevice+0xee6
a1887bf4 82c75147 nt!ObpLookupObjectName+0x4fa
a1887c50 82c6bc25 nt!ObOpenObjectByName+0x165
a1887ccc 82c71dab nt!IopCreateFile+0x673
a1887d14 82a7c8c6 nt!NtOpenFile+0x2a
a1887d14 778c70f4 nt!KiSystemServicePostCall
01b4f4e0 00000000 0x778c70f4

aswSP.sys is the avast! Self Protection driver.

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

Code:

PROCESS_NAME:  AvastSvc.exe

avast! process.

Without going through a bunch more, it's pretty clear what's going on here. avast! is causing memory corruption, which is actually the most common problem directly after OS upgrades because the AV is 'out of date', didn't transition properly during the upgrade, etc.

Remove and replace avast! with Microsoft Security Essentials for temporary troubleshooting purposes:

avast! removal - avast! Uninstall Utility | Download aswClear for avast! Removal

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick

pangex · May 6, 2014

Hi Patrick, thanks for the quick answer.
Yesterday i tried to do what you suggest, i removed avast and i tried to install microsoft security essentials (MSE).
Uninstall worked fine, but while installing MSE system freezed, so i had to restart pc. On following try the application do not install because of an error.
The problem is that the system is still instable, nothing has changed. I'm answering today from my work place, because yesterday from my instable pc, i tried several time but never finished because of continuos BSOD.

I' ve to explain better one thing: I talked about an upgrade from Wxp to W7, but actually i did a brand new installation not an upgrade. So, avast was the last version downloaded from avast site.

Have you any more suggestions? do you think is better to do a new "Windows7_Vista_jcgriff2.zip"?

thanks in advance

Andrea

Patrick · May 6, 2014

Andrea,

Yes, I will need to see the new crash dumps from the crashes I have not yet seen. Rather than re-running the collection app, you can navigate to C:\Windows\Minidump and manually zip up the crash dumps there, and then attach that zip here.

Regards,

Patrick

pangex · May 7, 2014

Here they are!

thanks

Andrea

Patrick · May 7, 2014

In the latest crash DMP, I still see avast! is listed and loaded in the drivers list. Did you run the removal tool? If so, try again, but in safe mode.

Also, ASACPI.sys is listed and loaded which is the Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities. Yours is dated from 2004, which is way too old to function with the OS. Please either uninstall any/all Asus software, or update your software from Asus' website - ASUSTeK Computer Inc. -Support- Drivers and Download

Regards,

Patrick

pangex · May 28, 2014

Hi, I'm here again after so much time. In the while I had a new arriving in my family so I hadn't much time.

So, i wanna thanks Patrick for the support, i think i solved my problems just upgrading bios and Asus ATK0110 ACPI Utility. I didn't tested my pc for a long time but all seems to work fine.

thanks again patrick, your answers were quick and precious.

Bye

Andrea

Patrick said:
In the latest crash DMP, I still see avast! is listed and loaded in the drivers list. Did you run the removal tool? If so, try again, but in safe mode.

Also, ASACPI.sys is listed and loaded which is the Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities. Yours is dated from 2004, which is way too old to function with the OS. Please either uninstall any/all Asus software, or update your software from Asus' website - ASUSTeK Computer Inc. -Support- Drivers and Download

Regards,

Patrick

Patrick · May 28, 2014

Hello Andrea,

It was my pleasure, thanks for the update!

Regards,

Patrick

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