BSOD - Windows 7 x64 SP1

Amcgrap · Sep 28, 2012

Guys, you were absolutely incredible in solving my previous BSOD problem, and I am back again to see if you can help with this one. I had 2 crashes today and believe it somehow has to do with my network adapter driver, but I can't read and understand DMP files like you do. Can you please see the attached and let me know what you see.

Thanks in advance.

jcgriff2 · Sep 28, 2012

Hi -

For reference, your previous BSOD thread from June - [SOLVED] BSOD at Sleep / Hibernate Modes

When did you install Sunbelt Firewall?

Code:


SBFWIM.sys                  Thu Sep 22 05:11:58 2011 (4E7AFBDE)

http://www.sysnative.com/drivers/driver.php?id=SBFWIM.sys

Sunbelt discontinued the product in May 2011 and all support for it ceased on December 31, 2011 -

http://www.sunbeltsoftware.com/home-home-office/sunbelt-personal-firewall/

It must be removed. Create a system restore point -
START | type create | "Create a restore point.."

See if the Vipre removal tool works - Vipre (Sunbelt Software) - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

If not, use Revo Free - http://www.revouninstaller.com/revo_uninstaller_free_download.html

Reboot upon completion. Install MSE if anti-virus is needed, which works in conjunction with the Windows Firewall.

Amcgrap said:
Guys, you were absolutely incredible in solving my previous BSOD problem, and I am back again to see if you can help with this one. ..

Thank you for the kind words. . . very much appreciated. The other thread was a true team effort by you and many here!

Regards. . .

jcgriff2

BSOD SUMMARY

Code:


Debug session time: Fri Sep 28 16:45:43.613 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\092812-22588-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 5:24:55.472
BugCheck BE, {fffff88000d66064, 1f20000003e85101, fffff880033954f0, a}
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pacer.sys ( pacer!PcFilterRequestComplete+68 )
Bugcheck code 000000bE
Arguments fffff880`00d66064 1f200000`03e85101 fffff880`033954f0 00000000`0000000a
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xBE_pacer!PcFilterRequestComplete+68

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Fri Sep 28 11:18:37.579 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\092812-31387-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 9:34:41.828
BugCheck D1, {0, 2, 8, 0}
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pacer.sys ( pacer!PcFilterRequestComplete+68 )
Bugcheck code 000000d1
Arguments 00000000`00000000 00000000`00000002 00000000`00000008 00000000`00000000
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_pacer!PcFilterRequestComplete+68

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


         
       J. C. Griffith, Microsoft MVP (jcgriff2)   
             
           https://mvp.support.microsoft.com/profile/Griffith   

           jcgriff2 - Sysnative Forums
             
           [url]www.jcgriff2.com[/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Amcgrap · Sep 29, 2012

Thanks for your quick response. I am looking for the SBFWIM.sys, but am not able to locate it with either uninstall scheme. I am still working on it, but I haven't used VIPRE since my last BSOD situation and MSE has been working like a charm. I have no idea how any of VIPRE is in my system, as I completely removed it 3 months ago. It happens that my VAIO notebook, VPCSA43FX had all sorts of issues with Norton 360 and VIPRE, and we removed all from the system prior to installing MSE, as you suggested. This VIPRE issue now is very strange to me! By the way, VIPRE is very stable at my company on desktops, but I am considering changing to MSE throughout my company network. Will let you know what I find with SBFWIM.sys.

Amcgrap · Sep 29, 2012

I can't locate SBFWIM.sys anywhere in my system! How can that be? Thanks, as always.

jcgriff2 · Sep 29, 2012

Hi -

It's in both dump files. Sunbelt drivers may be part of another Internet Security Suite.

Please run - https://www.sysnative.com/forums/sh...-Windows-7-amp-Vista?p=303&viewfull=1#post303

Regards. . .

jcgriff2

Corrine · Sep 29, 2012

Amcgrap said:
By the way, VIPRE is very stable at my company on desktops, but I am considering changing to MSE throughout my company network. Will let you know what I find with SBFWIM.sys.

GFI's strong point is support for business environments. As to switching to MSE, please keep in mind that Microsoft Security Essentials (MSE) licensing terms are that it is free to use for organizations with up to 10 PCs. With more than 10 PCs, System Center Endpoint Protection is an available option. See Understanding Microsoft Anti-Malware Software 2012.

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BSOD - Windows 7 x64 SP1

Amcgrap

Well-known member

Attachments

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Amcgrap

Well-known member

Amcgrap

Well-known member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Corrine

Administrator,
Microsoft MVP,
Security Analyst

BSOD - Windows 7 x64 SP1

Amcgrap

Well-known member

Attachments

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Amcgrap

Well-known member

Amcgrap

Well-known member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Corrine

Administrator, Microsoft MVP, Security Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Administrator,
Microsoft MVP,
Security Analyst