H hopestar New member Joined Apr 1, 2020 Posts 2 Apr 1, 2020 #1 BSOD (Windows 7 Enterprise). SysnativeFileCollectionApp file attached. Help is appreciated :) Attachments blue_screen.JPG 384 KB · Views: 3 SysnativeFileCollectionApp.zip 4.6 MB · Views: 2
M MrPepka Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Feb 17, 2019 Posts 534 Apr 1, 2020 #2 Update: Norton antivirus - check updates in program SonicWall VPN Client - check updates in program Intel LAN driver - Downloads for IntelĀ® PRO/1000 MT Desktop Adapter Conexant modem driver - EOL, please uninstall it Synaptics touchpad driver - Touchpad PS2
Update: Norton antivirus - check updates in program SonicWall VPN Client - check updates in program Intel LAN driver - Downloads for IntelĀ® PRO/1000 MT Desktop Adapter Conexant modem driver - EOL, please uninstall it Synaptics touchpad driver - Touchpad PS2
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Apr 2, 2020 #3 Quick question, is there any particular reason you haven't upgraded to Windows 10 yet? Windows 7 support ended a few months ago now and therefore you're putting yourself in a vulnerable position when it comes to security.
Quick question, is there any particular reason you haven't upgraded to Windows 10 yet? Windows 7 support ended a few months ago now and therefore you're putting yourself in a vulnerable position when it comes to security.
H hopestar New member Joined Apr 1, 2020 Posts 2 Apr 2, 2020 #4 MrPepka: Can you be more specific about what you are recommending. Should I .... (1) UPDATE the drivers for the Intel LAN and Synaptics Touchpad and Synaptics Touchpad? (2) REMOVE Conexant modem driver (3) UPDATE the Sonicwall VPN client to the latest version from Sonicwall (4) CLICK LIVEUPDATE in Norton Antivirus to get latest virus defs etc. x BlueRobot: Planning on it in the coming months :)
MrPepka: Can you be more specific about what you are recommending. Should I .... (1) UPDATE the drivers for the Intel LAN and Synaptics Touchpad and Synaptics Touchpad? (2) REMOVE Conexant modem driver (3) UPDATE the Sonicwall VPN client to the latest version from Sonicwall (4) CLICK LIVEUPDATE in Norton Antivirus to get latest virus defs etc. x BlueRobot: Planning on it in the coming months :)
M MrPepka Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Feb 17, 2019 Posts 534 Apr 2, 2020 #5 Yes, you have to do everything I wrote because all these drivers appear in the memory dumps