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Microsoft Support & Malware Removal
BSOD Crashes, Kernel Debugging
BSOD Windows 7 32bit
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<blockquote data-quote="douwa08" data-source="post: 51256" data-attributes="member: 1863"><p>Hello,</p><p></p><p>I have Dell Optiplex 760s and installed Windows 7 (32bit) to 20 computers and some of them are experiencing 'sudden shutdown' with EventID:41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectedly"</p><p></p><p></p><p>I have been to the manufacture's website to do a diagnostic test as well as Intel website to update the driver</p><p></p><p>DELL:</p><p><a href="http://www.dell.com/support/Diagnostics/us/en/04" target="_blank">Dell PC Diagnostics | Dell US</a> </p><p>Everything seems to be OK except for an error in BSODTroubleshooting section:</p><p>Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys</p><p>Task Performed: Install driver updates available on the system manufacturer's website.</p><p></p><p>Then, I have been to Intel website to update</p><p>Graphic Driver:</p><p>Product Detected: Intel Q43/Q45 (8.15.10.2869)</p><p>Intel Chipset Software Installation Utility (Chipset INF)</p><p>Product Detected: Intel 6,5,4,3,900 Series Chipsets (9.4.0.1017)</p><p></p><p>Everything seems to be up to date though still I am receiving </p><p>DELL:</p><p><a href="http://www.dell.com/support/Diagnostics/us/en/04" target="_blank">Dell PC Diagnostics | Dell US</a> </p><p>Everything seems to be OK except for an error in BSODTroubleshooting section:</p><p><u>Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys</u></p><p><u>Task Performed: Install driver updates available on the system manufacturer's website.</u></p><p><u></u></p><p>I have DMP files generated when the computer had BSOD before, the computer is not experiencing BSOD so far but just wanted to know what was the root cause of BSOD. </p><p></p><p>dmp:</p><p><a href="https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!116&authkey=!ADjkLeLS3U3E0rU" target="_blank">https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!116&authkey=!ADjkLeLS3U3E0rU</a></p><p>event:</p><p><a href="https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!115&authkey=!AHberViu5fsTRSQ" target="_blank">https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!115&authkey=!AHberViu5fsTRSQ</a></p><p>MSInfo32:</p><p><a href="https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!114&authkey=!ABgen7HR5e1oE-g" target="_blank">https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!114&authkey=!ABgen7HR5e1oE-g</a></p><p></p><p>I also run CPU-z, GPU-z to find out the load and tempratures (cores, HDD) with 'CPU busy' when Core goes up to 70% of utilization, but the temprature was below 40 degree. </p><p>All users are not using the application with high CPU, GPU instense application probably the most CPU instense they are doing could be saving the PPT files on the network. </p><p></p><p>I would really appreciate if you could investigate the root cause of the BSOD.</p><p></p><p>Thank you in advance,</p><p></p><p>Douwa80</p></blockquote><p></p>
[QUOTE="douwa08, post: 51256, member: 1863"] Hello, I have Dell Optiplex 760s and installed Windows 7 (32bit) to 20 computers and some of them are experiencing 'sudden shutdown' with EventID:41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectedly" I have been to the manufacture's website to do a diagnostic test as well as Intel website to update the driver DELL: [url=http://www.dell.com/support/Diagnostics/us/en/04]Dell PC Diagnostics | Dell US[/url] Everything seems to be OK except for an error in BSODTroubleshooting section: Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys Task Performed: Install driver updates available on the system manufacturer's website. Then, I have been to Intel website to update Graphic Driver: Product Detected: Intel Q43/Q45 (8.15.10.2869) Intel Chipset Software Installation Utility (Chipset INF) Product Detected: Intel 6,5,4,3,900 Series Chipsets (9.4.0.1017) Everything seems to be up to date though still I am receiving DELL: [url=http://www.dell.com/support/Diagnostics/us/en/04]Dell PC Diagnostics | Dell US[/url] Everything seems to be OK except for an error in BSODTroubleshooting section: [U]Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys Task Performed: Install driver updates available on the system manufacturer's website. [/U] I have DMP files generated when the computer had BSOD before, the computer is not experiencing BSOD so far but just wanted to know what was the root cause of BSOD. dmp: [URL]https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!116&authkey=!ADjkLeLS3U3E0rU[/URL] event: [URL]https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!115&authkey=!AHberViu5fsTRSQ[/URL] MSInfo32: [URL]https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!114&authkey=!ABgen7HR5e1oE-g[/URL] I also run CPU-z, GPU-z to find out the load and tempratures (cores, HDD) with 'CPU busy' when Core goes up to 70% of utilization, but the temprature was below 40 degree. All users are not using the application with high CPU, GPU instense application probably the most CPU instense they are doing could be saving the PPT files on the network. I would really appreciate if you could investigate the root cause of the BSOD. Thank you in advance, Douwa80 [/QUOTE]
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Microsoft Support & Malware Removal
BSOD Crashes, Kernel Debugging
BSOD Windows 7 32bit
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