BSOD Windows 7 32bit

douwa08 · Jul 26, 2013

Hello,

I have Dell Optiplex 760s and installed Windows 7 (32bit) to 20 computers and some of them are experiencing 'sudden shutdown' with EventID:41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectedly"

I have been to the manufacture's website to do a diagnostic test as well as Intel website to update the driver

DELL:
Dell PC Diagnostics | Dell US
Everything seems to be OK except for an error in BSODTroubleshooting section:
Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys
Task Performed: Install driver updates available on the system manufacturer's website.

Then, I have been to Intel website to update
Graphic Driver:
Product Detected: Intel Q43/Q45 (8.15.10.2869)
Intel Chipset Software Installation Utility (Chipset INF)
Product Detected: Intel 6,5,4,3,900 Series Chipsets (9.4.0.1017)

Everything seems to be up to date though still I am receiving
DELL:
Dell PC Diagnostics | Dell US
Everything seems to be OK except for an error in BSODTroubleshooting section:
Task Required: 0x00000116_C__Windows_system32_drivers_igdkmd32_sys
Task Performed: Install driver updates available on the system manufacturer's website.

I have DMP files generated when the computer had BSOD before, the computer is not experiencing BSOD so far but just wanted to know what was the root cause of BSOD.

dmp:
https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!116&authkey=!ADjkLeLS3U3E0rU
event:
https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!115&authkey=!AHberViu5fsTRSQ
MSInfo32:
https://skydrive.live.com/redir?resid=5E96DAD4E82D98B3!114&authkey=!ABgen7HR5e1oE-g

I also run CPU-z, GPU-z to find out the load and tempratures (cores, HDD) with 'CPU busy' when Core goes up to 70% of utilization, but the temprature was below 40 degree.
All users are not using the application with high CPU, GPU instense application probably the most CPU instense they are doing could be saving the PPT files on the network.

I would really appreciate if you could investigate the root cause of the BSOD.

Thank you in advance,

Douwa80

x BlueRobot · Jul 26, 2013

Thank you for the information you have already provided, but please follow - https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

douwa08 · Jul 26, 2013

Thank you x BlueRobot,

I have followed your instructions please see the below and outputs for perfmon as well as Windows7_Vista_jcgriff2 (zipped)

OS - Vista/ Windows 7, Windows 8 ?
Windows 7 (Professional)

· x86 (32-bit) or x64 ?
32bit Operating System

· What was original installed OS on system?
Windows Vista/7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Microsoft Volume License (EES)
· Age of system (hardware)
According to the suppler, year 2008 (we purchased them as second hand 2 weeks ago)
· Age of OS installation - have you re-installed the OS?
3 days

· CPU
Intel(R) Core(TM)2 Duo CPU E8400 @3.00GHz 2.99GHz
· Video Card
Intel(R) Q45/Q43 Express Chipset - GPU Q45/Q43 Revision A3

· MotherBoard
Manufacturer: Dell Inc.
Model: 0G919G A00
Chipset Intel Q45/Q43 Rev:03
Southbridge Intel 82801JD (ICH10D) Rev:02
BIOS: Dell
Version: A15
· Power Supply - brand & wattage (if laptop, skip this one)
Sorry, I will update this soon

· System Manufacturer
Dell Inc.
· Exact model number (if laptop, check label on bottom)
Service Tag: B81F32S

douwa08 · Jul 26, 2013

Thank you x BlueRobot,

I have replied with the extra information to ~~https://www.sysnative.com/forums/bs...g/6605-blue-screen-death-windows-7-32bit.html~~ See above post
I am currently running "Driver Verifier" to one of the computer although the system is inactive (no one uses, just left the computer on so that I can remote into from home). I have run /query command but not much activities on the computer, Am I supposed to use the above verification tool while busy time?

Thanks in advance,

douwa08

douwa08

Tekno Venus · Jul 26, 2013

** Threads Merged **

x BlueRobot · Jul 26, 2013

BSOD Analysis:

Code:

BugCheck 116, {85b51510, 9104b9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Code:

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:

https://www.sysnative.com/forums/bs...rmation/35-video-tdr-timeout-0x116-0x117.html

Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

--------------------------------------------------------------------------------------------------------------------------

Code:

0: kd> lmvm igdkmd32
start    end        module name
9103a000 91537000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your Intel graphics card driver, it seems to be very outdated and a possible cause. Updates can be found here - Intel® Driver Update Utility

Just use the computer as you normally would, Driver Verifier will cause a BSOD, if it detects any problems with the drivers.

What AV protection are you running?

douwa08 · Jul 27, 2013

Thank you x BlueRobot for investigating the problem, Thanks for merging the threads, Tekno Venus,

Yes, I update the driver, the computer has the latest Graphic driver as well as Chipset from Intel:

Graphic Driver:
Product Detected: Intel Q43/45
Current Driver Installed 8.15.10.2869
Your driver is current

Intel Chipset Software Installation Utility (Chipset INF)
Product Detected: Intel 6,5,4,3,900 Series Chipsets
Current Version Installed: 9.4.0.1017
The version is valid

Device Manager
Display adapters-Intel Q45/Q43 Express Chipset (properties - Driver Tab - Driver Details)
C:\Windows\system32\DRIVERS\igdkmd32.sys
Provider: Intel Corporation
File version: 8.15.10.2869

*I am using this computer as my test PC so I don't install any antivirus software although NOD32 Antivirus 5 has been installed to all the other computers (same model, specs)

I would like to follow the instruction for https://www.sysnative.com/forums/bs...rmation/35-video-tdr-timeout-0x116-0x117.html though not sure how I do this.

Would you please tell me how I avoid 'the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x11' ?

thanks you for the help, really appreciated.

Douwa08

x BlueRobot · Jul 27, 2013

Okay, the first step was updating the graphics card driver, so let's more onto the other steps:

Graphics Card:

https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html

Also, boot into the BIOS, and then please post the values for the 3.3V, 5V and 12V rails.

douwa08 · Jul 27, 2013

Thanks for your reply regarding to my issue, x BlueRobot,

I have downloaded 'FurMark Display Card Stress Test v1.11.0 (FurMark 1.11.0 Released - 3D Tech News and Pixel Hacking - Geeks3D.com)
and installed to the computer then 'run as Administrator' with the settings shows in (https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html) though I am receiving following error message when I run the application.

"FurMark requires aqn OpenGL 2.0 compliant graphics controller. Startup failed.
NVDIA Geforce 6 and higher (with the latest Forceware drivers) or ATI Radeon X1000 and higher (with the latest Catalyst drivers) are good choice!'

Detected graphics hardware:
-OpenGL renderer (main graphics card): RDPDD Chained DD
-OPenGL version detected:1.1
-Full device ID: (no value)

Would you please tell me the another Graphic Card Stress Test programs for lower ends Graphic cards, if you know any?

I will post the values for 3.3V, 5V and 12V rails tomorrow.

kind regards,

Douwa08

douwa08 · Jul 27, 2013

Hello x BlueRobot,

Tried several GPU testers such as OC Scanner X, FluidMark, though this computer doesn't seem to meet the minimum requirements for installation/run. I found out one of stress test application seems to be OK to install and run. That's OCCT Home edition, I have prepare the test computer, download and installed the application and test though after 1-2 minutes later, the machine was disconnected from the network (Probably, gone offline due to system unresponding, I was on a remote session so don't know what happened to the computer, I will check tomorrow and if any log files generated, I will upload it.

douwa08

x BlueRobot · Jul 27, 2013

Thanks, and I was about to recommended OCCT :s2:

I'll be around in the morning tomorrow (till around 12:30ish) and then I'll be unavailable for the rest of the day, but I'm sure someone will be able to answer any of questions etc.

douwa08 · Jul 27, 2013

Hello,
I was doing GPU Stress Test yesterday as above via RDP suddenly (2-3 minutes later) suddenly the computer was not responding. I came to work place today and the pc had BSOD with following error message:

*** STOP: 0x00000116 (0x8A445510, 0x8DO43FB0, 0x00000000, 0x0000000D)
*** igdkmd32.sys - Address 8B043FB0 base at 8D02D000, DateStamp 5066dfe76

Although I have updated 'Intel Graphic Driver' as well as ' Chipsets' as following

Graphic Driver:
Product Detected: Intel Q43/45
Current Driver Installed 8.15.10.2869
Your driver is current

Chipset:
Intel Chipset Software Installation Utility (Chipset INF)
Product Detected: Intel 6,5,4,3,900 Series Chipsets
Current Version Installed: 9.4.0.1017
The version is valid

Device Manager
Display adapters-Intel Q45/Q43 Express Chipset (properties - Driver Tab - Driver Details)
C:\Windows\system32\DRIVERS\igdkmd32.sys
Provider: Intel Corporation
File version: 8.15.10.2869

I'm totally confused why the error message in the BSOD shows 'igdkmd32.sys'??

I am going to uninstall the graphic driver then go to the Intel website download it again.

I would really appreciate, any recommendations or suggestions

Thanks in advance,

Douwa08

jcgriff2 · Jul 28, 2013

Have you run Driver Verifier?

https://www.sysnative.com/forums/bs...river-verifier-blue-screen-death-related.html

douwa08 · Jul 28, 2013

Hello jcgriff2,

Thank you for the reply.
Yes. I have run 'verifier command' and query is following below:
28/07/2013, 4:30:16 PM
Level: 0000092B
RaiseIrqls: 26221
AcquireSpinLocks: 386972
SynchronizeExecutions: 136
AllocationsAttempted: 76841
AllocationsSucceeded: 76841
AllocationsSucceededSpecialPool: 76841
AllocationsWithNoTag: 1
AllocationsFailed: 0
AllocationsFailedDeliberately: 0
Trims: 31743
UnTrackedPool: 0
Verified drivers:
Name: amdxata.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: speedfan.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: giveio.sys, loads: 0, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: serial.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 9
CurrentNonPagedPoolAllocations: 2
PeakPagedPoolAllocations: 11
PeakNonPagedPoolAllocations: 4
PagedPoolUsageInBytes: 404
NonPagedPoolUsageInBytes: 32
PeakPagedPoolUsageInBytes: 3216
PeakNonPagedPoolUsageInBytes: 8240
Name: ai2sxp.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 2
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 344
PeakNonPagedPoolUsageInBytes: 0
Name: ckldrv.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 1
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 1
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 508
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 508
Name: isodrive.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 6
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 12
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 392
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 66704
Name: ai2chroniker.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 1
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 1
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 4
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 4
PeakNonPagedPoolUsageInBytes: 0
Name: igdkmd32.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 5
CurrentNonPagedPoolAllocations: 830
PeakPagedPoolAllocations: 8
PeakNonPagedPoolAllocations: 838
PagedPoolUsageInBytes: 274500
NonPagedPoolUsageInBytes: 4087164
PeakPagedPoolUsageInBytes: 298040
PeakNonPagedPoolUsageInBytes: 4095292
Name: heci.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 1
CurrentNonPagedPoolAllocations: 3
PeakPagedPoolAllocations: 1
PeakNonPagedPoolAllocations: 4
PagedPoolUsageInBytes: 108
NonPagedPoolUsageInBytes: 292
PeakPagedPoolUsageInBytes: 108
PeakNonPagedPoolUsageInBytes: 320
Name: e1k6232.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: ndis.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 6
CurrentNonPagedPoolAllocations: 1537
PeakPagedPoolAllocations: 8
PeakNonPagedPoolAllocations: 1545
PagedPoolUsageInBytes: 984
NonPagedPoolUsageInBytes: 518344
PeakPagedPoolUsageInBytes: 1296
PeakNonPagedPoolUsageInBytes: 525112
Name: gearaspiwdm.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 2
PeakNonPagedPoolAllocations: 1
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 248
PeakNonPagedPoolUsageInBytes: 132
Name: ai2mmpd.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: videoprt.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 27
CurrentNonPagedPoolAllocations: 2
PeakPagedPoolAllocations: 28
PeakNonPagedPoolAllocations: 6
PagedPoolUsageInBytes: 5012
NonPagedPoolUsageInBytes: 96
PeakPagedPoolUsageInBytes: 5752
PeakNonPagedPoolUsageInBytes: 2176
Name: adihdaud.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 4
CurrentNonPagedPoolAllocations: 143
PeakPagedPoolAllocations: 5
PeakNonPagedPoolAllocations: 144
PagedPoolUsageInBytes: 1028
NonPagedPoolUsageInBytes: 25380
PeakPagedPoolUsageInBytes: 1140
PeakNonPagedPoolUsageInBytes: 25392
Name: dump_dumpata.sys, loads: 0, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: dump_atapi.sys, loads: 2, unloads: 1
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: dump_dumpfve.sys, loads: 2, unloads: 1
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 1
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 1
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 16392
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 16392
Name: etskbd2k.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 0
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 0
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 0
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 0
PeakNonPagedPoolUsageInBytes: 0
Name: secdrv.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 1
CurrentNonPagedPoolAllocations: 0
PeakPagedPoolAllocations: 3
PeakNonPagedPoolAllocations: 0
PagedPoolUsageInBytes: 36
NonPagedPoolUsageInBytes: 0
PeakPagedPoolUsageInBytes: 280
PeakNonPagedPoolUsageInBytes: 0

douwa08 · Jul 28, 2013

Name: igdkmd32.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 5
CurrentNonPagedPoolAllocations: 830
PeakPagedPoolAllocations: 8
PeakNonPagedPoolAllocations: 838
PagedPoolUsageInBytes: 274500
NonPagedPoolUsageInBytes: 4087164
PeakPagedPoolUsageInBytes: 298040
PeakNonPagedPoolUsageInBytes: 4095292
20 Minutes later:

Name: igdkmd32.sys, loads: 1, unloads: 0
CurrentPagedPoolAllocations: 5
CurrentNonPagedPoolAllocations: 1034
PeakPagedPoolAllocations: 8
PeakNonPagedPoolAllocations: 1195
PagedPoolUsageInBytes: 274500
NonPagedPoolUsageInBytes: 4303284
PeakPagedPoolUsageInBytes: 298040
PeakNonPagedPoolUsageInBytes: 4474708

kind regards,

Douwa08

x BlueRobot · Jul 28, 2013

Did Driver Verifier give you any BSODs? Were you running Driver Verifier during the OCCT test? It may explain why the computer was not responding.

Do you know the temperature of the GPU during the test?

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