[SOLVED] BSOD - Windows 10 - Dell XPS 13

S

steine65

New member
Joined
Feb 7, 2016
Posts
3
I've been getting random crashes lately with the BSOD. The most common being PAGE_FAULT_IN_NONPAGED_AREA (win32kbase.sys)

I think the event that led to this problem was when I accidentally deleted the Path environment variable.

This is the current Path variable: C:\Program Files\Dell\DW WLAN Card;;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;c:\Program Files\WIDCOMM\Bluetooth Software\;c:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\Skype\Phone\

Windows 10
x64
OEM OS
1 month old system (XPS 13 9350)
Reinstalled the OS 3 days ago trying to fix the BSOD with no success

CPU: intel i5 6200u
Video card: Built in to CPU I think

System manufacturer: Dell
Model: XPS 13 9350

Laptop


I am running the driver verifier, waiting for a BSOD.
Thanks.
 

Attachments

Hi Steine65. :welcome:

Change it with:
Code: 
C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Windows Defender;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\Dell\DW WLAN Card;c:\Program Files\WIDCOMM\Bluetooth Software\;c:\Program Files\WIDCOMM\Bluetooth Software\syswow64;
(It's like yours, I've just expanded the system variables)

My path variable includes these ones (I put them on different rows to show them better):
Code: 
C:\Program Files\Intel\iCLS Client\;
C:\Program Files (x86)\Intel\iCLS Client\;
C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;
C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64;
C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;
C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;

Maybe you need to re-install intel drivers (they are usually on a CD shipped with your pc, or maybe in the recovery management path of your manufacturer; example: mine is in start menu, all apps, Packard bell, Packard bell recovery management, reinstall driver or applications).
 
Thanks for the quick response xilolee!

I changed my Path variable to match the code you provided, and I am going through Dell's website to download the latest drivers.

Hopefully the crashes will stop.
 
Hi. . .

The bugchecks on the 6 dumps varied -
0x7e (0xc0000005,,,) - thread threw an exception; exception error = memory access violation
0xbe - driver attempted to write to read only memory
0x139 - kernel corruption
0x50 - invalid memory referenced
0xa - driver improperly accessed memory
0xc7 - DPC found somewhere in memory where it is not permitted

Varying bugchecks tend to indicate "unknown hardware failure" as the probable cause.

Several of the dumps listed:
Code: 
[COLOR="#FF0000"]Probably caused by : hardware[/COLOR] ( nt!SwapContext+208 )

The dumps nor system info submitted cannot even hint at the piece of hardware that has failed.

All I can do for you is to give you some hardware diagnostic programs to run.


You also need to look at the motherboard, PSU, and all other hardware parts.

Are you over-clocked? From the dumps:
Code: 
MaxSpeed:     2300
CurrentSpeed: 2400

Regards. . .

jcgriff2

Code: 
[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7062-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:58:54.675 2016 (UTC - 5:00)
System Uptime: 0 days 0:28:26.437
Probably caused by : hardware ( nt!SwapContext+208 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  IP_MISALIGNED
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`5d1c76c8 ffffd000`22017518 ffffd000`22016d30
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7296-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 14:01:31.350 2016 (UTC - 5:00)
System Uptime: 0 days 9:02:05.112
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4418b )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xBE_nt!_??_::FNODOBFM::_string_
Bugcheck code 000000BE
Arguments fffffa80`64ba79a0 80000000`001c0121 ffffd001`dd7cf650 00000000`0000000a
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7375-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:21:50.553 2016 (UTC - 5:00)
System Uptime: 1 days 13:18:50.325
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiUpdateContextStatus+da37 )
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x139_3_dxgmms2!VidSchiUpdateContextStatus
Bugcheck code 00000139
Arguments 00000000`00000003 fffff800`a3fe7070 fffff800`a3fe6fc8 00000000`00000000
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7531-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:29:57.640 2016 (UTC - 5:00)
System Uptime: 0 days 0:07:34.400
Probably caused by : storport.sys ( storport!RaidUnitCompleteRequest+511 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_storport!RaidUnitCompleteRequest
Bugcheck code 0000000A
Arguments fffff800`9d180d38 00000000`00000002 00000000`00000000 fffff800`8ced2935
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020716-7125-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sun Feb  7 11:36:47.732 2016 (UTC - 5:00)
System Uptime: 0 days 21:32:51.504
Probably caused by : win32kbase.sys ( win32kbase!rimObsRouteInputAndCheckForExclusiveObservers+2427e )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  AV_win32kbase!rimObsRouteInputAndCheckForExclusiveObservers
Bugcheck code 00000050
Arguments fffff961`9fa98460 00000000`00000000 fffff961`8fa3a3ae 00000000`00000002
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020416-7562-01.dmp]
Built by: 10586.0.amd64fre.th2_release.151029-1700
Debug session time: Thu Feb  4 11:01:15.823 2016 (UTC - 5:00)
System Uptime: 0 days 0:17:45.593
Probably caused by : afd.sys ( afd!AfdTimeoutPoll+0 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xC7
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xC7_afd!AfdTimeoutPoll
Bugcheck code 000000C7
Arguments 00000000`00000003 ffffe001`2080c450 00000000`00001000 00000000`00000004
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]
 
I just noticed that you posted the age of your system is just 1 month old.

I would advise you to seriously consider returning the system and getting a new one. The problems/BSODs that you are currently encountering may end up being just the tip of the iceberg.

At a minimum - contact your system manufacturer's support desk and get on record with them.
 
jcgriff2 said:
I just noticed that you posted the age of your system is just 1 month old.

I would advise you to seriously consider returning the system and getting a new one. The problems/BSODs that you are currently encountering may end up being just the tip of the iceberg.

At a minimum - contact your system manufacturer's support desk and get on record with them.
Click to expand...

Thanks a lot for the time you put into my problem. I have not had any problems since I changed my Path variable to what xilolee recommended.

Do you still recommend that I take action, even though my problems have stopped?
 
No, I guess not at this point.

However, I would contact them at the first sign of any new trouble.

Regards. . .

jcgriff2
 

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