BSOD twice today within an hour.....both caused by different things (maybe)

Biggwurmm · Feb 1, 2013

I am having an issue with my wifes laptop. It is an ASUS K53TA and I got a BSOD twice today within and hour. I was using photoshop CS4 and I had Firefox open as well (latest version). The Dump file is as follows.

==================================================
Dump File : 020113-79529-01.dmp
Crash Time : 2/1/2013 11:23:12 AM
Parameter 1 : 00000000`00000031
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`02f64180
Parameter 4 : 00000000`00000002
Caused By Driver : amd_sata.sys
Caused By Address : amd_sata.sys+5071
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020113-79529-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,112
==================================================

The second time that it happened this was the dump file

==================================================
Dump File : 020113-29952-01.dmp
Crash Time : 2/1/2013 12:20:02 PM
Parameter 1 : 00000000`00000031
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`02fd5180
Parameter 4 : 00000000`00000003
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020113-29952-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,112
==================================================

Any help on why this might be happening or maybe a direction that I can go to get help would be great.

Thank you.

Tekno Venus · Feb 1, 2013

Hello and welcome to Sysnative,

Please can you follow the bsod posting instructions --> https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

Thanks,
Stephen

Biggwurmm · Feb 1, 2013

BSOD questions

I am attaching the files per Tekno Venus' Instructions. I added the PERFMON.html file to the zip file, because the attachment manager wouldn't let me upload it (too big).
Thank you

· OS - Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
· x64
· Windows 7 is original OS
· Windows 7 is OEM version
· ~1.5 years old
· OS has never been installed

· 1.40 gigahertz AMD A6-3400M APU with Radeon HD Graphics
· Video Card - AMD Radeon HD 6650M
· Motherboard - ASUSTeK Computer Inc. K53TA 1.0
BIOS: American Megatrends Inc. 206 07/20/2011
· Manufacturer - ASUSTeK Computer Inc.
· Model # - K53TA 1.0

usasma · Feb 2, 2013

Connot run dump files on this system - if they're not run by others, I'll do them when I get home this afternoon

Get all Windows Updates - visit several times to make sure you've got them all.

VMWare virtual ethernet adapters are disabled. Please enable them, then update them. If so desired, you can feel free to disable them again

MSINFO32 shows several Clock Watchdog Timeout errors.

Trend Micro appears to date from 2010 - please update to the latest version immediately

Visit the manufacturer's website and update all drivers. Many of your drivers date from 2009 - around the time SP1 came out.

Run these free hardware diagnostics: Hardware Diagnostics
Post back with the results of the tests and we'll move on from there.

Tekno Venus · Feb 2, 2013

Hello again,

I see usasma has posted at the same time. Follow his advice as well as mine. :)

Outdated 3rd Party Drivers

These drivers are ones manufactured by a 3rd Party (not Microsoft) and are either outdated or known causes of BSOD's. To update the drivers to the latest version, follow the links below the drivers to find the manufacturer's website and the download location. If an update cannot be found, please uninstall the related software or device. The software can be uninstalled via Control Panel and the device through Device Manager. If you are stuck and require help, please let me know.

Sentinel64.sys Mon Jun 2 07:14:55 2008 (48438FDF)
Rainbow Tech/SafeNet USB Security Device
https://www.sysnative.com/drivers/driver.php?id=Sentinel64.sys

BSOD Analysis

Both the BSOD's you gave me are 0x101 bugchecks -- CLOCK_WATCHDOG_TIMEOUT. This bugcheck cannot be analysed properly with a minidump file, like the ones you have attached to your post.

Could you please navigate to C:\Windows\ and upload the MEMORY.DMP file?

If that file doesn't exist, you need to enable the setting to create it on new BSOD's. To do so:

Click Start, right-click Computer -> Properties.
Click Advanced system settings, and then click the Advanced tab.
Click Settings under the Writing debugging information area, and then make sure Kernel Memory Dump is selected.

The MEMORY.dmp file will be quite large, so you will need to upload it to a 3rd party site. I recommend using SkyDrive or Dropbox to do so. Once you have uploaded this file, I will perform detailed analysis. I will warn you though, this BSOD may take some time and effort to fix, but if you co-operate, we will solve it! :)

Regards,
Stephen

The following is for information purposes only. This is the important and relevant information from your dump files. All this should have been discussed earlier in my post.

Code:

**************************Fri Feb  1 17:11:09.720 2013 (UTC + 0:00)**************************
Loading Dump File [C:\Users\Stephen\Documents\Computer Stuff\BSOD Dumps\Sysnative\Biggwurmm\020113-29952-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:49:26.687
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {31, 0, fffff88002fd5180, 3}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments: 
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002fd5180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
  BIOS Version                  206
  BIOS Release Date             07/20/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K53TA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb  1 16:19:56.641 2013 (UTC + 0:00)**************************
Loading Dump File [C:\Users\Stephen\Documents\Computer Stuff\BSOD Dumps\Sysnative\Biggwurmm\020113-79529-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:1 days 12:34:12.785
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {31, 0, fffff88002f64180, 2}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments: 
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f64180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
  BIOS Version                  206
  BIOS Release Date             07/20/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K53TA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

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BSOD twice today within an hour.....both caused by different things (maybe)

Biggwurmm

New member

Tekno Venus

Senior Administrator, Developer

Biggwurmm

New member

usasma

Retired Admin

Tekno Venus

Senior Administrator, Developer