BSOD - Several Crashes with Blue Screen - Windows 7 x64 SP1

I

infostrides

Member
Joined
Nov 17, 2012
Posts
6
Hello Team,

I need your help about the challenges I am having with my HP ProBook 4530s with WIndow 7 Home Premium bought about 1 year ago.

Here are the requested information:

· OS: Windows 7 Home Premium
· 64-bit
· What was original installed OS on system? Windows 7 Home Premium
· Is the OS an OEM version (came pre-installed on system)? Yes
· Age of system (hardware): 1 year
· Age of OS installation - have you re-installed the OS? Yes, I reinstalled it this month.

· CPU: Intel(R) Core(TM) i3-2310M CPU@2.10GHz 2.10GHz
· Video Card: Intel(R) HD Graphics Family
· MotherBoard: ACPI x64-based PC
· Power Supply - brand & wattage: HP 65W

· System Manufacturer: HP
· Exact model number (if laptop, check label on bottom): HP ProBook 4530s
Click to expand...

When I was trying to run perfmon /report, I received the following error:

ErrorAn error occured while attempting to generate the report.


The wait for the report generation tool to finish has failed
Click to expand...

Please find attached the zipped "Windows7_Vista_jcgriff2" folder

View attachment Windows7_Vista_jcgriff2.zip

Thank you.
 
Re: BSOD - Several Crashes with Blue Screen

Hi -

5 BSODs
- 1 named Intel Bluetooth
- 4 named Globetrotter Connect driver gt72ubus.sys
Code: 
[font=lucida console]AMPPAL.sys                  Wed Feb 16 17:45:46 2011 (4D5C539A) - Intel Bluetooth

[COLOR="#FF0000"]gt72ubus.sys[/COLOR]                Tue Oct  9 07:53:29 2007 (470B6BB9) - Globetrotter Connect
gtptser.sys                 Fri Mar 30 07:38:14 2007 (460CF6A6) - Globetrotter Connect
Gt51Ip.sys                  Tue Nov 13 09:51:11 2007 (4739B9DF) - Globetrotter Connect[/font]
http://www.sysnative.com/drivers/driver.php?id=AMPPAL.sys
http://www.sysnative.com/drivers/driver.php?id=gt72ubus.sys
http://www.sysnative.com/drivers/driver.php?id=gtptser.sys
http://www.sysnative.com/drivers/driver.php?id=Gt51Ip.sys


The BSOD involving Intel Bluetooth was on 11 November - the 1st BSOD. The other 4 followed and listed Globetrotter Connect as the probable cause. Intel BT may be OK here; not sure yet. Globetrotter must be dealt with first.

The drivers you have installed are from Vista SP0 era - 2007 and appear to be OEM - provided by Option to the manufacturer of the device.

Option has newer drivers, but states:
Disclaimer: Software published in this website is only designed for Option standard devices. Usage of these software for branded devices is at the user's own risk. Option cannot be held responsible for any damages resulting from the malfunctioning of this usage. Please contact the operator of your branded device for further information.
Click to expand...

The device will continue to cause BSODs because the drivers now installed are for Windows 2000, XP and Vista - not Windows 7, so it's worth trying the Option driver updates.

1/2-way down this page under Driver installer -

http://www.option.com/en/support/software-download/ge0441/

Create a system restore point first -
START | type create | create a restore point

What exactly does the Globetrotter do? I see you have other networking devices -
- Atheros AR9285 wifi
- Realtek Ethernet

Read More:

Regards. . .


jcgriff2



BSOD SUMMARY

Code: 
[font=lucida console]
Debug session time: Sat Nov 17 16:12:39.906 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\111712-28392-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 1:23:15.952
BugCheck D1, {fffffa8106b38350, 2, 0, fffff880041e1081}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+c081 )
Bugcheck code 000000d1
Arguments: 
Arg1: fffffa8106b38350, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880041e1081, address which referenced memory
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xD1_gt72ubus+c081
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov 17 14:48:10.886 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\111712-27502-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 2:56:37.322
BugCheck A, {88, 2, 1, fffff80002c71aa6}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+ab20 )
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000088, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c71aa6, address which referenced memory
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID:  X64_0xA_gt72ubus+ab20
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov 17 11:51:04.586 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\111712-23540-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:07:16.022
BugCheck D1, {fffffa81076c4870, 2, 0, fffff88002795081}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+c081 )
Bugcheck code 000000d1
Arguments: 
Arg1: fffffa81076c4870, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88002795081, address which referenced memory
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_gt72ubus+c081
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov 17 06:51:20.453 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\111712-40997-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 1 days 15:35:48.718
BugCheck 3B, {c0000005, fffff8800775d081, fffff880094ccdb0, 0}
Probably caused by : gt72ubus.sys ( gt72ubus+c081 )
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800775d081, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880094ccdb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  GlobeTrotter C
FAILURE_BUCKET_ID:  X64_0x3B_gt72ubus+c081
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Nov 11 18:13:56.454 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\111112-31512-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 6:38:27.718
*** WARNING: Unable to verify timestamp for AMPPAL.sys
*** ERROR: Module load completed but symbols could not be loaded for AMPPAL.sys
BugCheck 1000007E, {ffffffffc0000005, fffff88005016913, fffff88009baaf78, fffff88009baa7d0}
Probably caused by : AMPPAL.sys ( AMPPAL+16913 )
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005016913, The address that the exception occurred at
Arg3: fffff88009baaf78, Exception Record Address
Arg4: fffff88009baa7d0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x7E_AMPPAL+16913
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=http://mvp.microsoft.com/profiles/Griffith][color=#000055][u]https://mvp.support.microsoft.com/profile/Griffith[/u][/color][/url]   

           [url=https://www.sysnative.com/forums/member.php/1-jcgriff2][color=#000033][u]jcgriff2 - Sysnative Forums[/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#000055][u][url]www.jcgriff2.com[/url][/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/FONT]
 
Re: BSOD - Several Crashes with Blue Screen

Thank you for your prompt response and guides. I am updating the Bluetooth and Option driver, and post back for any issue.

Meanwhile, I started experiencing slowness of my laptop and hanging of mouse cursor recently before using the Option Dongle. I guess the Intel Bluetooth might have been responsible for such issue.

What exactly does the Globetrotter do? I see you have other networking devices -
- Atheros AR9285 wifi
- Realtek Ethernet
Click to expand...

I temporarily use it for Mobile Internet
 
Re: BSOD - Several Crashes with Blue Screen

infostrides said:
Thank you for your prompt response and guides. I am updating the Bluetooth and Option driver, and post back for any issue.

Meanwhile, I started experiencing slowness of my laptop and hanging of mouse cursor recently before using the Option Dongle. I guess the Intel Bluetooth might have been responsible for such issue.
Click to expand...

I just re-ran the last dump and see you have a Synaptics touchpad - driver:
Code: 
0: kd> [B]lmvm SynTP[/B]
start             end                 module name
fffff880`040a7000 fffff880`0410d000   SynTP      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\[COLOR=#FF0000]SynTP.sys[/COLOR]
    Image name: SynTP.sys
    Timestamp:        Thu [COLOR=#FF0000]Sep 15 [/COLOR]20:33:27 [COLOR=#FF0000]2011[/COLOR] (4E729957)
    CheckSum:         0006868E
    ImageSize:        00066000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


I checked HP Support - http://h20000.www2.hp.com/bizsuppor...Id=135&prodTypeId=321957&prodSeriesId=5060880

I see an updated Synaptics driver - April 2012

HP - mouse, kb drivers - http://h20000.www2.hp.com/bizsuppor...0880&swLang=13&taskId=135&swEnvOID=4058#11318

HP Synaptics driver update for Probook 4530s - http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=ob-104738-1

Please create a system restore point and install the new Synaptics driver.

infostrides said:
What exactly does the Globetrotter do? I see you have other networking devices -
- Atheros AR9285 wifi
- Realtek Ethernet
Click to expand...

I temporarily use it for Mobile Internet
Click to expand...

Thank you! I was reading at the site, but had in my mind you had wifi & Ethernet and didn't venture much past that in my thinking.

Regards. . .

jcgriff2
 
Last edited:
Re: BSOD - Several Crashes with Blue Screen

Thank you for your support. I have updated the drivers accordingly and will watch out if experience any BSOD issue again.

Meanwhile, I usually experienced jet-speed responses before, not until late last month that the system start to be crawling for my likening.

What can I do to ascertain the cause of the problem?
 
Hi -

My pleasure to try and help.

Be sure you have the most recent version of your anti-virus installed (Avast - or Avira.. I recall..?) One of them had some problems in recent weeks and as far as I know, the new release fixed things.

http://www.avast.com/free-antivirus-download
http://www.avira.com/en/download/pr...a-free-antivirus/product/avira-free-antivirus

Do you keep the laptop elevated to assure proper airflow? Do you hear the fans kick on?

I have an HP dv7 and had used it on a bed, couch, etc... and it slowed down very quickly -- heat is an enemy. In my case, I keep it raised about 1-2". I suffered from freezing when this laptop was new in 2008.

Use Speedfan to check the temps -- if any have a fireball icon next to them, -- too hot.

http://www.almico.com/sfdownload.php

Keep RESMON up - click in title area of the columns for CPU, RAM, HDD and see if you notice any spikes. If so, look to the detailed area to the left to see if you can pinpoint it.

START | type resmon

I just went through your Tasklist reports (lists all running items) and did not see anything out of the ordinary as far as RAM usage goes.

Driver Verifier is OFF now, correct? From an Admin CMD prompt -
Code: 
verifier /reset

Any other questions or problems, please feel free to post back at any time.

Regards. . .

jcgriff2
 
Thank you for your willingness to help.

I have an updated antivirus and the fans do not kick on. I usually put the laptop on the table not using it on any platform that may cause obstruction to the vent.

I have installed SpeedFan but only observed the fireballs (for Temp 2 and Core probably due to initialisation) when I started it, thereafter, no such symbol again except for the arrow and mark signs.

I turned on RESMON and monitor the flows, CPU and Memory usage were OK usually below 30% but Disk Highest Active Time usually 100%. What is the implication?

Driver Verifier is OFF now.

I perceived some improvement now but still experiencing the slowness on MS Word.

Thank you for your help!
 
the fans do not kick on
Click to expand...

Lets get a better look at the temps.
D/L and run Hardware Monitor do something intense like a virus scan or gaming for a bit, Alt+Tab back to HWM expand all the trees and use the Win7 snipping tool to grab a screen shot of the HWM window, post the screen shot using the paperclip button in the advanced message box(Go Advanced button).
 
The temps look really good so I have to think the fan is working.

That model have the Toshiba Eco utility on it(usually a button and green light up by the power button?
If so do you use it?
 
Wrench97 said:
The temps look really good so I have to think the fan is working.

That model have the Toshiba Eco utility on it(usually a button and green light up by the power button?
If so do you use it?
Click to expand...

Thanks.

I do not have any button and light by the power button but in the front beside memory card slot there is white light that usually beep.
 
I'm sorry that's my bad I saw Toshiba listed but that's the hard drive not the PC, HP's do not have that eco feature that I'm aware of(it slows down the cpu and buss speeds to conserve power when set to on).
 

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