BSOD- resuming from sleep

cstout · Dec 24, 2022

- OS - Windows 10 Home 64bit
- original O/S: Full version Windows 8.1
· 7 years
· installed: 12/7/22 on new SSD
· re-installed: yes
· CPU: Intel i3-4150
· Video Card: Intel HD Graphics 4400
· MotherBoard : GA-Z97X-UD3H
· Power Supply : Raidmax 500watt
· System Manufacturer: Homebuilt
· Exact model number: GA-Z97X-UD3H Version 1.2
Desktop

ubuysa · Dec 27, 2022

I suspect that this may be a Norton issue. There are many calls to BHDrvx64.sys, which is the Symantec Heuristics Driver, a component of Norton (and other Symantec products).

Code:

fffffc00`173cf8c8  fffff802`2770bbb0 BHDrvx64+0x17bbb0
fffffc00`173cf8d0  fffffc00`173cfaf0
fffffc00`173cf8d8  fffff802`227b5019 nt!ExFreePool+0x9
fffffc00`173cf8e0  ffffba8f`00325133
fffffc00`173cf8e8  ffffba8f`79574f98
fffffc00`173cf8f0  ffffba8f`00325133
fffffc00`173cf8f8  01000000`00100000
fffffc00`173cf900  ffffba8f`7942ce70
fffffc00`173cf908  fffff802`275ec8f1 BHDrvx64+0x5c8f1
fffffc00`173cf910  fffffc00`173cfca0
fffffc00`173cf918  fffff802`275be697 BHDrvx64+0x2e697
fffffc00`173cf920  00000000`00b200b0
fffffc00`173cf928  ffffba8f`7eb508b0
fffffc00`173cf930  00000000`00000002
fffffc00`173cf938  fffffc00`173cf980
fffffc00`173cf940  00000000`00000000
fffffc00`173cf948  fffff802`275c612f BHDrvx64+0x3612f
fffffc00`173cf950  ffffba8f`00000dc9
fffffc00`173cf958  fffff802`2770bbb0 BHDrvx64+0x17bbb0
fffffc00`173cf960  00000000`00000000
fffffc00`173cf968  00000000`00000000
fffffc00`173cf970  ffffba8f`7feef780
fffffc00`173cf978  fffff802`276b4134 BHDrvx64+0x124134
fffffc00`173cf980  fffff802`2770bb00 BHDrvx64+0x17bb00

You might try disabling all Symantec/Norton features before it sleeps, though personally I would uninstall Norton completely. You really don't need it.

cstout · Jan 12, 2023

Thank You for your quik reply. This seems to be a one time event that hasn't repeated. I've encountered problems with Norton in the past so I may try the Kaspersky free which is less taxing on my PC's.

ubuysa · Jan 13, 2023

cstout said:
Thank You for your quik reply. This seems to be a one time event that hasn't repeated. I've encountered problems with Norton in the past so I may try the Kaspersky free which is less taxing on my PC's.

TBH I wouldn't use any third party anti malware product at all. I certainly don't. Windows Firewall and Windows Defender are more than good enough (and Defender also contains exploit protection and ransomware protection). Third party anti malware products are often just a faster way to a BSOD.

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BSOD- resuming from sleep

cstout

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ubuysa

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cstout

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ubuysa

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BSOD- resuming from sleep

cstout

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ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

cstout

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ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
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Sysnative Staff
BSOD Kernel Dump Senior Analyst
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