BSOD on Windows 7

bpproct · Apr 28, 2013

Hoping you can help me. My daughter's laptop keeps getting bsod - I have not captured the number as she is off at college - she has collected the info and I am hoping you can help me figure out what is causing this BSOD so I can correct it, rather than having to go through the process of reloading the entire system from scratch.

Thank you.

· OS - Windows 7 Home Premium Service Pack 1
· x86 (32-bit) or x64 ? x64 bit
· What was original installed OS on system - Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) - 14 months
· Age of OS installation - have you re-installed the OS? No, but the hard disk recently was failing and I replaced via a ghost image. The BSODs were occurring prior to the disk being replaced - I had thought they may be related, but the since they have continued, I do not believe the disk replacement is related. I successfully copied the issue from the old disk to the new disk.

· CPU - Intel Core i5 M460 2.53GHz
· Video Card - Intel HD Graphics
· MotherBoard - ACPI x64-based PC
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer - HP
· Exact model number (if laptop, check label on bottom) Pavilion dm4-1265dx Product X2398UA#ABA

koolkat77 · Apr 28, 2013

Welcome to Sysnative Forums!

Security App

Code:

Start Menu\Programs\Sophos    Public:Start Menu\Programs\Sophos    PublicStart Menu\Programs\Sophos\Sophos Endpoint Security and Control    Public:Start Menu\Programs\Sophos\Sophos Endpoint Security and Control    Public

Crashes indicate Sophos Endpoint Security & Control being a possible cause. Remove Sophos Endpoint Security & Control and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

OR Sophos Small Business Solutions: how to uninstall Sophos security software

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
2. Disk check for errors on the hard drive - Check a drive for errors
3. Troubleshoot applications by a clean boot - How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
4. Ram test with Memtest86+ - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html#post28391
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Update this driver: Driver Reference Table

Code:

2: kd> lmvm NETwNs64
start             end                 module name
fffff880`0582e000 fffff880`0609a000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Wed Jan 05 01:29:41 2011 (4D237525)
    CheckSum:         00823E68
    ImageSize:        0086C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

BSOD SUMMARY

Code:

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Apr 27 00:07:20.913 2013 (UTC + 6:00)
System Uptime: 0 days 0:22:12.380
BugCheck D1, {2c, 2, 1, fffff88005a48bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Apr 20 03:22:17.629 2013 (UTC + 6:00)
System Uptime: 0 days 5:24:57.096
BugCheck D1, {2c, 2, 1, fffff88005a2dbfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Apr 16 11:42:20.391 2013 (UTC + 6:00)
System Uptime: 0 days 0:24:05.858
BugCheck D1, {2c, 2, 1, fffff88005a1bbfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Apr 16 11:17:50.624 2013 (UTC + 6:00)
System Uptime: 0 days 0:44:04.091
BugCheck D1, {2c, 2, 1, fffff88005a67bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Apr 16 10:33:21.155 2013 (UTC + 6:00)
System Uptime: 0 days 0:13:00.232
BugCheck D1, {2c, 2, 1, fffff88005a23bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Apr 16 10:13:18.285 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:23.753
BugCheck D1, {2c, 2, 1, fffff88005ab8bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Apr 16 10:06:29.894 2013 (UTC + 6:00)
System Uptime: 0 days 12:02:02.361
BugCheck D1, {2c, 2, 1, fffff88005a74bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Tue Apr  9 23:32:12.388 2013 (UTC + 6:00)
System Uptime: 0 days 2:57:11.465
BugCheck D1, {2c, 2, 1, fffff88005cdcbfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Mon Apr  8 02:18:42.872 2013 (UTC + 6:00)
System Uptime: 0 days 0:04:53.339
BugCheck D1, {2c, 2, 1, fffff88005b18bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Mon Apr  8 02:12:55.753 2013 (UTC + 6:00)
System Uptime: 0 days 0:30:29.206
BugCheck D1, {2c, 2, 1, fffff88005cf8bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Wed Apr  3 21:57:36.508 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:32.975
BugCheck D1, {2c, 2, 1, fffff88005a78bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Wed Apr  3 21:55:12.525 2013 (UTC + 6:00)
System Uptime: 0 days 0:03:23.977
BugCheck D1, {2c, 2, 1, fffff88005ab7bfe}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+21abfe )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

bpproct · May 10, 2013

Thank you - I did replace the Sophos AV with McAfee and still getting BSOD. I have not had access to the laptop to run the other tests, but will before reposting.

koolkat77 · May 10, 2013

Why McAfee?
Will be waiting for new reports.

x BlueRobot · May 10, 2013

Install MSE and Malwarebytes as suggested, McAfee is a well known cause for BSODs with Windows 7. MSE and Malwarebytes have proven to work the best with Windows 7, due to their compatibliity and lightweight nature on system resources.

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BSOD on Windows 7

bpproct

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koolkat77

Well-known member

bpproct

New member

koolkat77

Well-known member

x BlueRobot

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