BSOD on a startup from sleep.

wmorri · Jun 12, 2019

Hi I had a blue screen when I started my computer from sleep. It looked like it was trying to do an update.

OS - Windows 10 x64
- Fresh install of full retail version of Windows 10 Pro.
Age of the system - 3 months
Age of OS - 3 months

CPU - AMD Ryzen 5 2600
Video Card - AMD RX 480
Motherboard - Asrock B45M Pro4
Power Supply - Corsair CX650

Custom built laptop.

Thanks for your help.

Patrick · Jun 18, 2019

There are no crash dumps in the zip. Are there any in the dump folder?

wmorri · Jun 19, 2019

It would appear that there is nothing there. I am just a little lost. I know I saw what definitely looked like a regular blue screen. But I guess it wasn't. It happened during an update when I woke the computer up from sleep mode. So I am not sure where else to look at this time.

x BlueRobot · Jun 22, 2019

According to the KernelDumpList file, a full memory dump was created on the 11/06/2019? Could you please set that your dump file settings have been set to automatic?

Have you run any file cleaning programs recently?

wmorri · Jun 22, 2019

As far as I can tell it is set to automatic. I have no file cleaning programs on my computer.

jcgriff2 · Jun 24, 2019

Hi Will. . .

x BlueRobot said:
According to the KernelDumpList file, a full memory dump was created on the 11/06/2019?

Copy the full kernel dump (\windows\memory.dmp) out to Documents.

You won't be able to zip the file while it resides in the \windows directory. You'll get an "access denied" error message if zipping is attempted in \windows.

Zip up the copy of the full kernel dump in Documents; upload the ZIP file to a 3rd party site like Google or Dropbox. The zip file will be too large to attach to a post here.

Perhaps it will yield a [some] clue(s).

Regards. . .

John

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BSOD on a startup from sleep.

wmorri

Visiting Expert, Sysnative Administrator Emeritus

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Patrick

Sysnative Staff

wmorri

Visiting Expert, Sysnative Administrator Emeritus

x BlueRobot

Administrator

wmorri

Visiting Expert, Sysnative Administrator Emeritus

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

BSOD on a startup from sleep.

wmorri

Visiting Expert, Sysnative Administrator Emeritus

Attachments

Patrick

Sysnative Staff

wmorri

Visiting Expert, Sysnative Administrator Emeritus

x BlueRobot

Administrator

wmorri

Visiting Expert, Sysnative Administrator Emeritus

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)