[SOLVED] BSOD - nvlddmkm.sys - Windows 10 x64

[JulienS]

Hello,

I just found your forum and couldn't create the health report and run the system file collection app since I'm at work right now.
Anyway, I hope you can help me with the following information:

• OS: Windows 10 Pro x64
• CPU: Core i7 4790k
• Motherboard: AsRock Fatal1ty Z87 professional
• RAM: 16GB DDR3 1600
• GPU: GTX 980 SLI, EVGA SC ACX2.0
• PSU: Corsair HX850
• OS SSD: Samsung 840 - 250GB
• Old OS SSD: Samsung 830 - 120GB

All drivers and firmwares are up to date.

I get a BSOD since 3 days if I'm playing games. The first one appears after ~20-30 minutes and the next one in under 20 minutes. After 3 BSOD I get it almost instantly, mostly in under 1-2 minutes.

The dump file says that it's probably caused by nvlddmkm.sys and ntoskrnl.exe.
Here is a quote of another dump file.

VIDEO_ENGINE_TIMEOUT_DETECTED (141)One of the the display engines failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: ffffe00023beb010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8007cb77d80, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 000000000000071c, Optional internal context dependent data.

That's what I've already tested:

• Hardware check (memtest, chkdsk, testing the RAM manually, testing the GPUs manually, etc,...)
• Tried different versions of chipset drivers and GPU drivers
• Reinstalled windows on another SSD
• Cleanboot and disconnect all other SATA devices
• BIOS reset
• Set TDR timeout and delay to 60
• other small changes

Someone reminded me today, that the problem appeared after I've installed Far Cry Primal.
Maybe it's caused by the DirectX version or something which comes with Primal?!

I don't know what else could be the problem. I spent the last few days with testing and configuration but the problem still occurs.

I hope you guys can help me with some information from the dump files.

Kind regards
Julien

 

[jcgriff2]

I see that you have tried 3 different NVIDIA drivers.

The next step is to swap out the video card - it may be bad.

Regards. . .

jcgriff2

 

[JulienS]

Thanks for the reply.

At the moment it is working if I use the second video card on the second PCIe slot.
If it works for 2 days I will do some other tests.

 

[jcgriff2]

OK... good luck.

Regards. . .

John

 

[JulienS]

I figured out the problem. It was the PCIe power cable from the PSU.
I've tested it with 2 other cables and it works now.

Thanks for the help!

Regards
Julien