BSOD mainly during power events

P

popcornmachine

New member
Joined
Jan 18, 2020
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3
Receiving BSOD mainly during power events like reboot and waking from sleep.
When waking the computer, there will be a black "Asus" screen with the white spinning dots at the bottom. Sometimes it just hangs on this screen, and I will force reboot. Other times, the system will crash from this screen. After multiple reboots, I am able to get back into Windows.

OS - WIndows 10 1909
64 bit OS
Original OS was Windows 8
OS is Retail
Laptop was purchased in 2015
In-place upgrade from Windows 8 to Windows 10. OS has been been reinstalled. Unsure when in-place upgrade was performed.

CPU - Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
GPU - NVIDIA GeForce GT 745M, Driver version:25.21.14.2531, Driver date:4/9/2019

System manufacturer - Asus
System Model - Q550LF

Laptop

Thank you very much for taking a look at this!
 

Attachments

Hi MrPepka.
Thank you for the response.

When I try to update the Intel RST driver with the latest version (17.7.0.1006 ), the RST driver install fails with the following error:

The setup program ended prematurely due to the following errors:
This platform is not supported.
Click to expand...

I have attached the log from the RST installer.

Thanks for your help.
 

Attachments

MrPepka,

Again, thank you.

I was able to get an earlier version of Intel RST to install. I used version 14.8.16.1063 (available here). This appears to be newer than the drivers that are porivded by Asus.

Do you think I should stick with the version that I downloaded and installed from Intel, or try the one from Asus?

Since installing RST version 14.8.16.1063, the system has been stable with no BSOD.

Thanks.
 
If BSODs are gone, leave this driver to get what you have
 

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