[SOLVED] BSOD IRQL not less or equal

[hihihi1368]

I wasn't keeping track of my hard drive disk space and ran out of memory. Ever since, when I get to the login screen or shortly after logging in the "IRQL not less or equal" error comes up and the computer restarts.

OS - Windows 8.1 x64 (originally installed, OEM I believe)
Bought in 2014, have not reinstalled OS
Intel Core i7-4500U CPU 1.80 GHz
Intel HD Graphics Family, NVIDIA GeForce GT 750M
Laptop
Dell Inspiron 15 7537
Service Tag HRTR3Z1
Reg Model P36F

Tried SFC and DISM but get this:
Deployment Image Servicing and Management tool
Version: 6.3.9600.19408
Image Version: 6.3.9600.19397
Error: 0x800f081f

Can only run the laptop in safe mode right now. Appreciate any help or advice!

 

[axe0]

Hi Hihihi1368,

Welcome to Sysnative.

It looks like a driver from Intel Smart Connect Technology is causing these crashes. Remove Intel Smart Connect Technology from the control panel and try to boot normally.

Please post back how things go.

Bugcheck code 0000000A
Arguments 00000000`00000040 00000000`00000002 00000000`00000000 fffff801`8a945401
Debug session time: Tue May  5 19:30:30.825 2020 (UTC + 2:00)
System Uptime: 0 days 0:02:37.677

2: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`e299b2b8 fffff801`8a9c6769 nt!KeBugCheckEx
01 ffffd000`e299b2c0 fffff801`8a9c3ca8 nt!KiBugCheckDispatch+0x69
02 ffffd000`e299b400 fffff801`8a945401 nt!KiPageFault+0x428
03 ffffd000`e299b590 fffff801`8a9a06b4 nt!ExpRemoveGeneralLookaside+0x41
04 ffffd000`e299b5c0 fffff800`bb9577aa nt!ExDeleteNPagedLookasideList+0x1c
05 ffffd000`e299b5f0 00000000`00000000 INETMON+0x77aa

2: kd> lmvm INETMON
Browse full module list
start             end                 module name
fffff800`bb950000 fffff800`bb95b000   INETMON  T (no symbols)           
    Loaded symbol image file: INETMON.sys
    Image path: \??\C:\Windows\System32\Drivers\INETMON.sys
    Image name: INETMON.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Mar 13 22:11:58 2013 (5140EB9E)
    CheckSum:         00014318
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

 

[hihihi1368]

Thanks for the reply. I am getting the message "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed." Looking into how to get around this.

 

[hihihi1368]

Uninstalled Intel Smart Connect Technology, so far so good. Super happy thanks for your help!

Will it be an issue in the future to not have Intel Smart Connect Technology?

 

[axe0]

Intel Smart Connect Technology, according to Intel, is supposed to help with periodically updating programs. However, it's been discontinued years ago and the number of programs actually supporting it is slim. You will not have issues without Intel Smart Connect Technology.

 

[hihihi1368]

Appreciate the help! Keep up the great work!