BSOD Help please

R

Rogue

New member
Joined
Jun 13, 2013
Posts
1
Hi, I've been having this problem with my computer crashing for a while now and I just can't figure out exactly what it is. Specs:[FONT=Segoe UI, Arial]
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: AuthenticAMD AMD FX(tm)-6200 Six-Core Processor AMD586, level: 21
6 logical processors, active mask: 63
RAM: 3180703744 total
VM: 2147352576, free: 2008293376[/FONT]
I used whocrashed and got this as the results.
[FONT=Segoe UI, Arial]On Thu 6/13/2013 5:34:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\061313-15600-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86939024, 0x0, 0x0)
Error: [FONT=Segoe UI, Arial]WHEA_UNCORRECTABLE_ERROR[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Attached is the dump files. Help help help![/FONT]
 

Attachments

Please follow the instructions here> https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html so we can get all the system info.

All the the dumps are WHEA_UNCORRECTABLE_ERROR 0x124 which can be a CPU hardware error, but can also be a bios or software update.

Any reason you have not updated to Win 7 service pack 1?

Code: 
**************************Thu Jun 13 13:34:25.251 2013 (UTC - 4:00)**************************
Opened log file 'C:\Users\Owner\AppData\Local\Temp\SysnativeBSODApps\19098\dmps\outkdOutput1.txt'

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\061313-15600-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: c:\symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e37000 PsLoadedModuleList = 0x82f7f810
Debug session time: Thu Jun 13 13:34:25.251 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:10.328
Loading Kernel Symbols
.........................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86939024, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

4: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86939024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
80795cc4 82f05fc5 86939008 82f9ec28 82f9ec20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
80795ce4 82f06def 82f9ec20 86939008 82f9ec50 nt!WheapProcessWorkQueueItem+0x56
80795d00 82ea4f2b 82f9ec20 00000000 855a64c0 nt!WheapWorkQueueWorkerRoutine+0x1f
80795d50 8304566d 00000001 bc4d485a 00000000 nt!ExpWorkerThread+0x10d
80795d90 82ef70d9 82ea4e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
start    end        module name
8b19b000 8b1e3000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
8b379000 8b38c000   amd_sata amd_sata.sys Fri Mar 04 15:45:35 2011 (4D714F6F)
8b3d3000 8b3de000   amd_xata amd_xata.sys Fri Mar 04 15:45:37 2011 (4D714F71)
8b3de000 8b3e7000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
8b343000 8b34c000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8b34c000 8b36f000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
8b027000 8b02f000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
8b071000 8b11c000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8b77f000 8b7a4000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
8b02f000 8b071000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8b59a000 8b5f7000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
8b7a4000 8b7b1000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
8b800000 8b811000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
8b7bb000 8b7ce000   dump_amd_sata dump_amd_sata.sys Fri Mar 04 15:45:35 2011 (4D714F6F)
8b7ce000 8b7df000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
8b7b1000 8b7bb000   dump_storport dump_storport.sys Mon Jul 13 19:45:49 2009 (4A5BC72D)
8b3e7000 8b3f8000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
8b200000 8b234000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8b40e000 8b417000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8b74d000 8b77f000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8b960000 8b991000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
8b9fe000 8b9fe680   giveio   giveio.sys   Wed Apr 03 22:33:25 1996 (316334F5)
82e00000 82e37000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
8b9f6000 8b9fe000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
8b2ea000 8b307000   jraid    jraid.sys    Mon Sep 17 02:50:27 2012 (5056C833)
80bc1000 80bc9000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
8b587000 8b59a000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8b6fb000 8b720000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
8b00b000 8b016000   mcupdate mcupdate.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
8b32d000 8b343000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
8b36f000 8b379000   msahci   msahci.sys   Mon Jul 13 19:45:50 2009 (4A5BC72E)
8b1ec000 8b1f4000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8b55c000 8b587000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
8b9e6000 8b9f6000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8b606000 8b6bd000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
8b6bd000 8b6fb000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
82e37000 83247000   nt       ntkrpamp.exe Mon Jul 13 19:15:19 2009 (4A5BC007)
8b42d000 8b55c000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8b269000 8b27a000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
8b234000 8b25e000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
8b2d5000 8b2dc000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
8b2dc000 8b2ea000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8b400000 8b40e000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8b016000 8b027000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
8b720000 8b74d000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
8b307000 8b32d000   SCSIPORT SCSIPORT.SYS Mon Jul 13 19:45:55 2009 (4A5BC733)
8b9e1000 8b9e5280   speedfan speedfan.sys Sat Dec 29 15:59:33 2012 (50DF59B5)
8b9d9000 8b9e1000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
8b38c000 8b3d3000   storport storport.sys Mon Jul 13 19:45:58 2009 (4A5BC736)
8b817000 8b960000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
8b25e000 8b269000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8b991000 8b999380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
8b27a000 8b28a000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8b28a000 8b2d5000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8b99a000 8b9d9000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
8b11c000 8b18d000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
8b18d000 8b19b000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8b1e3000 8b1ec000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
Mini Kernel Dump does not contain unloaded driver list
quit:
 
Code: 
Proc. Info 0  @ 8693923c
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 86939134
Section       @ 869392bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : BUSLG_GENERIC_ERR_*_NOTIMEOUT_ERR (Proc 2 Bank 5)
  Status      : 0xf080000000010e0f

4: kd> !cpuinfo
CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 4 21,1,2 AuthenticAMD 4384 0000000000000000                   a01d3fff
According to the dump data, there's a hardware error here not involving a timeout, and it's generic - which means the CPU doesn't really know what happened here, but processor 2 was reported. If this really is an AMD FX 6200, it's running a bit faster than it's spec at almost 4.4GHz (according to AMD, the "half turbo" max speed should be 4.2GHz). Is this processor overclocked in any way? If so, this could be a cooling issue, undervoltage, it could be bad memory at this speed (or just bad memory), etc.

There's a thread on sevenforums.com regarding 0x124 errors and what to try when you get them, and I would recommend you take a look and follow if possible.
Stop 0x124 - what it means and what to try - Windows 7 Help Forums
 

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