BSOD Collection Application can't determine My Documents folder despite being lauched from it.

AMurderOfCrows · Mar 1, 2021

I'm currently on Windows 7 Ultimate with my environment folders mostly be located in places besides the C drive. I can't get the BSOD Dump and Sys File Collection App to figure out that i have "My Documents" located in a non-standard place, so when i run it, even from said location, it gives me nothing useful.

I've been having some pretty constant BSODs starting on the previous OS install (Windows 7 Ultimate x64) back in maybe late november 2020. I finally moved the system to my new desk and decided to nuke and pave the OS. still haven't had a stable system like i did back when i first installed Windows 7. In fact, it was still stable in maybe october?

before anyone says it, This processor isn't supposed to support Win 7, and i know it, but it has run fantastically from february until the BSODs started happening.

In an attempt to get a stable system, i tried installing Windows 10 Enterprise on a separate partition, but it was even more unstable.

Win 7 seems a LOT more forgiving, where i can go quite a long time without a BSOD, even days if i'm careful and make sure hardware acceleration is turned off in firefox.

Win 10 BSOD's within 3-5 minutes most of the time with a WHEA Uncorrectable Error.

Issue seems related to Nvidia Drivers for my 1080 series video card.

Not sure what to do to get help troubleshooting this, but i've put in what i could from BlueScreenView below as i can't get the BSOD Collection Application to work on my system.

Can anyone here help me?

Here are all the requested questions:

System Manufacturer?
- Alienware by Dell

Laptop or Desktop?
- Desktop
Exact model number (if laptop, check label on bottom)
- Alienware Aurora R8

OS ? (Windows 10, 8.1, 8, 7, Vista)
- Windows 7 Ultimate x64 Fully updated with all security patches up until December 2020 (mostly stable unless i run a program that calls for hardware acceleration)
- Windows 10 Enterprise x64 (very unstable, usually BSODs within a few minutes of bootup)

What was original installed OS on system?
- Windows 10 Home

Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- Windows 7 Ultimate is the version from Dell/Alienware, technically OEM but acts as a full installation.

Age of system? (hardware)
- Purchased in February of 2019, so just over 2 years

Age of OS installation?
- Windows 7 Ultimate: About a month or so, possibly less. Reinstalled after nearly 2 year old existing/working Windows 7 installation started having fairly regular BSODs
- Windows 10 Enterprise: maybe 2 weeks tops, installed as a troubleshooting steps

Have you re-installed the OS?
- Yes, see above.

CPU
- Intel Core i7-9700K CPU @ 3.60GHz
- Cores 8
- Threads 8
- Name Intel Core i7 7700
- Code Name Kaby Lake
- Package Socket 1151 LGA
- Technology 14nm

RAM (brand, EXACT model, what slots are you using?)
- 16 GB
- 2 out of 4 Slots
- Whatever brand Dell provided (Speccy didn't say, not interested in opening up the system unless i absolutely have to as it is installed in a not easily accessible area)

Video Card
- Dell version of NVIDIA GeForce GTX 1080
- Manufacturer NVIDIA
- Model GeForce GTX 1080
- Device ID 10DE-1B80
- Revision A2
- Subvendor Dell (1028)
- Current Performance Level Level 0
- Current GPU Clock 1885 MHz
- Current Memory Clock 5005 MHz
- Current Shader Clock 5005 MHz
- Voltage 1.050 V
- Technology 16 nm
- Bus Interface PCI Express x8
- Temperature 56 °C
- Driver version 27.21.14.6140
- BIOS Version 86.04.60.00.a8
- Memory 4095 MB

MotherBoard - (if NOT a laptop)
- Manufacturer Alienware
- Model 0R3FWM (U3E1)
- Version A00
- Chipset Vendor Intel
- Chipset Model ID3E30
- Chipset Revision 0A
- Southbridge Vendor Intel
- Southbridge Model Z370
- Southbridge Revision 00

Power Supply - brand & wattage (if laptop, skip this one)
- Dell Alienware R8 Power Supply (like the ram, i've got no idea about branding here. i also don't know about wattage or any of the other specs)

Is driver verifier enabled or disabled?
- Currently disabled.

What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
- Windows Defender is on the system and up to date as of 2021-03-01, but i'm not keeping it running as i can't get a stable environment yet
- Malware Bytes Free has been installed, though i don't think we'll find anything since even the clean partition with Windows 10 Enterprise on it was having issues.

Are you using proxy, vpn, ipfilters or similar software?
- No

Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
- Not yet. Normally install included both Virtual CloneDrive and Daemon Tools, but i haven't gotten the OS to be stable enough to even consider building out my normal work environment

Are you currently under/overclocking? Are there overclocking software installed on your system?
- No. I have turned off all stock overclocks in BIOS and won't bother with anything until i get stability out of this.

Speccy Info Link:
- http://speccy.piriform.com/results/uAPefB1Bl5O34dBUFPCEJ7p

dxgkrnl.sys dxgkrnl.sys+5d400 fffff880`070b6000 fffff880`071ab000 0x000f5000 0x5f8660f5 10/13/2020 6:22:45 PM Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7601.24562 (win7sp1_ldr_escrow.201013-1640) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys
dxgmms1.sys dxgmms1.sys+ffef fffff880`071ab000 fffff880`071f1000 0x00046000 0x5f8660ea 10/13/2020 6:22:34 PM Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7601.24562 (win7sp1_ldr_escrow.201013-1640) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
ntoskrnl.exe ntoskrnl.exe+33ed98 fffff800`02054000 fffff800`02631000 0x005dd000 0x600aa97e 1/22/2021 2:31:26 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.24565 (win7sp1_ldr_escrow.210122-0047) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
nvlddmkm.sys nvlddmkm.sys+c96eac fffff880`0485e000 fffff880`06dcf000 0x02571000 0x600b20e4 1/22/2021 11:00:52 AM NVIDIA Windows Kernel Mode Driver, Version 461.40 NVIDIA Windows Kernel Mode Driver, Version 461.40 27.21.14.6140 NVIDIA Corporation C:\Windows\system32\drivers\nvlddmkm.sys

x BlueRobot · Mar 3, 2021

The collection tool doesn't look in your documents folder. Could you please try again and upload the zip folder?

AMurderOfCrows · Mar 3, 2021

Thanks for the reply, but there are no zip files created:

Here is the output from the program.

======================================================

There is a problem with the Environement variables on this system.
Unable to determine the location of the Documents or Desktop folders.

Copy and paste the following information to the
forum where you are receiving assistance:
*********************************************************************

Microsoft Windows [Version 6.1.7601]

HomeDrive C:
HomePath \Users\A Murder of Crows
Userprofile C:\Users\A Murder of Crows

======================================================

AMurderOfCrows · Mar 3, 2021

i tried manually creating the appropriate places in the environment variables, but it still didn't work.

this app is expecting things to be found in "normal" locations and isn't finding them. the cmd window that is open mentions it can't find a file, folder, or path specified.

x BlueRobot · Mar 4, 2021

Could you please check the following location for any dump files?

Code:

%systemroot%\Minidump

AMurderOfCrows · Mar 4, 2021

That isn't where i keep my dump files.

I'll try copying over the last dump file to that location to see if the program does something different

AMurderOfCrows · Mar 4, 2021

There are several dmp files located in that folder, but MEMORY.DMP wasn't there, as expected.

when i copied it over and tried to run the app, i get the exact same problem message:

===========================
There is a problem with the Environement variables on this system.
Unable to determine the location of the Documents or Desktop folders.

Copy and paste the following information to the
forum where you are receiving assistance:
*********************************************************************

Microsoft Windows [Version 6.1.7601]

HomeDrive C:
HomePath \Users\A Murder of Crows
Userprofile C:\Users\A Murder of Crows
*********************************************************************

AMurderOfCrows · Mar 4, 2021

okay, i created a new user and ran it from there, with everything stock. it ran correctly.

That said, the file is apparently too large for this site to process.

x BlueRobot · Mar 4, 2021

AMurderOfCrows said:
That isn't where i keep my dump files.

%systemroot% will go to wherever the Windows root directory is, unless you've configured the folder path differently for dump files?

x BlueRobot · Mar 4, 2021

All the dump files appear to be due to your graphics card driver, please check to see if they've released another update or alternatively, please install the same driver version using DDU.

Rich (BB code):

6: kd> u fffff880052ebeac
nvlddmkm+0xc96eac:
fffff880`052ebeac 48ff25edd2c5ff  jmp     qword ptr [nvlddmkm+0x8f41a0 (fffff880`04f491a0)]
fffff880`052ebeb3 cc              int     3
fffff880`052ebeb4 48895c2408      mov     qword ptr [rsp+8],rbx
fffff880`052ebeb9 57              push    rdi
fffff880`052ebeba 4883ec20        sub     rsp,20h
fffff880`052ebebe 488bfa          mov     rdi,rdx
fffff880`052ebec1 488bd9          mov     rbx,rcx
fffff880`052ebec4 4885c9          test    rcx,rcx

Rich (BB code):

6: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0483b000 fffff880`06dac000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jan 22 19:00:52 2021 (600B20E4)
    CheckSum:         024E1464
    ImageSize:        02571000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

MichaelB · Mar 4, 2021

AMurderOfCrows said:
i tried manually creating the appropriate places in the environment variables, but it still didn't work.

this app is expecting things to be found in "normal" locations and isn't finding them. the cmd window that is open mentions it can't find a file, folder, or path specified.

the reason are the blanks in your path

AMurderOfCrows · Mar 4, 2021

hmmm... so maybe there is just something wrong with my graphics card, since it is doing it on both win 7 and win 10 after fresh installs....

x BlueRobot said:

All the dump files appear to be due to your graphics card driver, please check to see if they've released another update or alternatively, please install the same driver version using DDU.

Rich (BB code):

6: kd> u fffff880052ebeac
nvlddmkm+0xc96eac:
fffff880`052ebeac 48ff25edd2c5ff  jmp     qword ptr [nvlddmkm+0x8f41a0 (fffff880`04f491a0)]
fffff880`052ebeb3 cc              int     3
fffff880`052ebeb4 48895c2408      mov     qword ptr [rsp+8],rbx
fffff880`052ebeb9 57              push    rdi
fffff880`052ebeba 4883ec20        sub     rsp,20h
fffff880`052ebebe 488bfa          mov     rdi,rdx
fffff880`052ebec1 488bd9          mov     rbx,rcx
fffff880`052ebec4 4885c9          test    rcx,rcx

Rich (BB code):

6: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0483b000 fffff880`06dac000   nvlddmkm T (no symbols)          
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jan 22 19:00:52 2021 (600B20E4)
    CheckSum:         024E1464
    ImageSize:        02571000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

AMurderOfCrows · Mar 4, 2021

MichaelB said:
the reason are the blanks in your path

so, if there were any spaces in a path, the app wouldn't find the correct locations? there's gotta be some sort of update to fix that sort of thing. Surely i can't be the only one out there who uses spaces in their user name

AMurderOfCrows · Mar 4, 2021

Alright, so i went in and used DDU in safe mode to remove my drivers. I rebooted and installed the latest drivers from NVidia's website.

I rebooted and then launched twitch when i came back online. Almost immediate BSOD.

Guessing the issue is with my video card. really kinda bummed as i don't know what to do to fix a Dell branded NVidia GTX 1080 when the base system is out of warranty.

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BSOD Collection Application can't determine My Documents folder despite being lauched from it.

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