[SOLVED] BSOD Code A. FIX: uninstalled all security programs, reinstalled the wifi network drivers, reinstalled only a security program (Avast).

[Salah Ab]

Hello everyone
This problem appeaed for several days.
The device turns off by itself and the blue screen appears.
use a laptop with windows 7
And here is the result
SysnativeFileCollectionApp.zip
Thank u

 

[axe0]

Hi and welcome to Sysnative forums

I see a few issues going on here.

The first one, a lack of free space. Particularly the free space available on your C:\ partition on which Windows is installed. Right now, due to insufficient free space, when Windows crashes it's unable to save all diagnostics onto the disk. This also prevents Windows from doing other background stuff like overall maintenance, so you get notified if something's off.

   2024-10-06T10:21:47.000		The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
   2024-10-06T13:17:04.000		The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
   2024-10-08T12:22:03.000		The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
   2024-10-08T14:09:41.000		The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
   2024-10-10T09:54:14.000		The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.

Looking in the dumps, I repeatedly see the Ralink network adapter driver
netr28x.sys

Bugcheck code 0000000A
Arguments fffff8a0`011a0c88 00000000`00000002 00000000`00000001 fffff800`032d5fcc
Debug session time: Wed Oct  9 18:42:20.168 2024 (UTC + 2:00)
System Uptime: 0 days 0:02:47.620
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff800`044f6808 fffff800`030b11e9 nt!KeBugCheckEx
01 fffff800`044f6810 fffff800`030aefce nt!KiBugCheckDispatch+0x69
02 fffff800`044f6950 fffff800`032d5fcc nt!KiPageFault+0x44e
03 fffff800`044f6ae0 fffff800`03315191 nt!HvpDoAllocateCell+0x13c
04 fffff800`044f6b40 fffff800`03315021 nt!HvAllocateCell+0x55
05 fffff800`044f6b70 fffff800`032ceb8b nt!CmpAddValueKeyNew+0x69
06 fffff800`044f6c40 fffff800`034b7ee3 nt!CmpSetValueKeyNew+0x77
07 fffff800`044f6c90 fffff800`032d5bea nt!CmSetValueKey+0xba3
08 fffff800`044f6dd0 fffff800`030b1139 nt!NtSetValueKey+0x34e
09 fffff800`044f6f00 fffff800`030a65e0 nt!KiSystemServiceExit+0x2de
0a fffff800`044f7108 fffff800`033edf62 nt!KiServiceLinkage
0b fffff800`044f7110 fffff880`014c0d96 nt!RtlWriteRegistryValue+0x62
0c fffff800`044f7170 fffff880`05865a8d ndis!NdisWriteConfiguration+0x156
0d fffff800`044f71d0 fffff800`044f7270 netr28x+0x4ba8d
0e fffff800`044f71d8 fffff880`05a75e68 0xfffff800`044f7270
0f fffff800`044f71e0 00000000`00000000 netr28x+0x25be68

Bugcheck code 0000000A
Arguments fffff8a0`05eced38 00000000`00000002 00000000`00000001 fffff800`0331df91
Debug session time: Wed Oct  9 18:31:26.221 2024 (UTC + 2:00)
System Uptime: 0 days 0:00:37.672
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff800`00b9e808 fffff800`030f91e9 nt!KeBugCheckEx
01 fffff800`00b9e810 fffff800`030f6fce nt!KiBugCheckDispatch+0x69
02 fffff800`00b9e950 fffff800`0331df91 nt!KiPageFault+0x44e
03 fffff800`00b9eae0 fffff800`0335d191 nt!HvpDoAllocateCell+0x101
04 fffff800`00b9eb40 fffff800`0335d021 nt!HvAllocateCell+0x55
05 fffff800`00b9eb70 fffff800`03316b8b nt!CmpAddValueKeyNew+0x69
06 fffff800`00b9ec40 fffff800`034ffee3 nt!CmpSetValueKeyNew+0x77
07 fffff800`00b9ec90 fffff800`0331dbea nt!CmSetValueKey+0xba3
08 fffff800`00b9edd0 fffff800`030f9139 nt!NtSetValueKey+0x34e
09 fffff800`00b9ef00 fffff800`030ee5e0 nt!KiSystemServiceExit+0x2de
0a fffff800`00b9f108 fffff800`03435f62 nt!KiServiceLinkage
0b fffff800`00b9f110 fffff880`014d3d96 nt!RtlWriteRegistryValue+0x62
0c fffff800`00b9f170 fffff880`0584fa8d ndis!NdisWriteConfiguration+0x156
0d fffff800`00b9f1d0 fffff800`00b9f270 netr28x+0x4ba8d
0e fffff800`00b9f1d8 fffff880`05a5fe68 0xfffff800`00b9f270
0f fffff800`00b9f1e0 00000000`00000000 netr28x+0x25be68

Bugcheck code 00000005
Arguments fffffa80`042af710 fffffa80`0742a8f0 00000000`00000000 00000000`00000001
Debug session time: Wed Oct  9 18:26:10.563 2024 (UTC + 2:00)
System Uptime: 0 days 0:05:48.015
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff800`00ba4cc8 fffff800`03096122 nt!KeBugCheckEx
01 fffff800`00ba4cd0 fffff800`03435c16 nt!KeStackAttachProcess+0x52
02 fffff800`00ba4d50 fffff800`0348a4a9 nt!ObpDecrementHandleCount+0x156
03 fffff800`00ba4dd0 fffff800`03342284 nt!ObpCloseHandleTableEntry+0x269
04 fffff800`00ba4e60 fffff800`03103139 nt!ObpCloseHandle+0x94
05 fffff800`00ba4eb0 fffff800`030f85e0 nt!KiSystemServiceExit+0x2de
06 fffff800`00ba5048 fffff800`03389ae3 nt!KiServiceLinkage
07 fffff800`00ba5050 fffff800`03392bdc nt!PiGetDeviceRegistryProperty+0xab
08 fffff800`00ba51b0 fffff800`03387df0 nt!IoGetDeviceProperty+0xbc
09 fffff800`00ba5290 fffff800`03398ce5 nt!IopOpenOrCreateDeviceRegistryKey+0x14c
0a fffff800`00ba5450 fffff880`0154d152 nt!IoOpenDeviceRegistryKey+0x11
0b fffff800`00ba5490 fffff880`014b8b04 ndis!NdisOpenConfiguration+0xb2
0c fffff800`00ba54d0 fffff880`05ac2a4f ndis!NdisOpenConfigurationEx+0xa4
0d fffff800`00ba5540 00000000`00000000 netr28x+0x4ba4f

Bugcheck code 00000005
Arguments fffffa80`042a4710 fffffa80`048c3b00 00000000`00000000 00000000`00000001
Debug session time: Wed Oct  9 16:46:49.638 2024 (UTC + 2:00)
System Uptime: 0 days 0:06:27.089
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff800`00ba4cc8 fffff800`03046122 nt!KeBugCheckEx
01 fffff800`00ba4cd0 fffff800`033e5c16 nt!KeStackAttachProcess+0x52
02 fffff800`00ba4d50 fffff800`0343a4a9 nt!ObpDecrementHandleCount+0x156
03 fffff800`00ba4dd0 fffff800`032f2284 nt!ObpCloseHandleTableEntry+0x269
04 fffff800`00ba4e60 fffff800`030b3139 nt!ObpCloseHandle+0x94
05 fffff800`00ba4eb0 fffff800`030a85e0 nt!KiSystemServiceExit+0x2de
06 fffff800`00ba5048 fffff800`03339ae3 nt!KiServiceLinkage
07 fffff800`00ba5050 fffff800`03342bdc nt!PiGetDeviceRegistryProperty+0xab
08 fffff800`00ba51b0 fffff800`03337df0 nt!IoGetDeviceProperty+0xbc
09 fffff800`00ba5290 fffff800`03348ce5 nt!IopOpenOrCreateDeviceRegistryKey+0x14c
0a fffff800`00ba5450 fffff880`0153d152 nt!IoOpenDeviceRegistryKey+0x11
0b fffff800`00ba5490 fffff880`014a8b04 ndis!NdisOpenConfiguration+0xb2
0c fffff800`00ba54d0 fffff880`05855a4f ndis!NdisOpenConfigurationEx+0xa4
0d fffff800`00ba5540 00000000`00000000 netr28x+0x4ba4f

0: kd> lmvm netr28x
Browse full module list
start             end                 module name
fffff880`05804000 fffff880`05a6f000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Aug 12 03:23:09 2015 (55CA9FFD)
    CheckSum:         0026DF79
    ImageSize:        0026B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

At the same time, I also see this driver, or similar drivers with the prefix asw when dumping the stack in multiple dumps.

fffff800`044f6750  fffffa80`042fe360
fffff800`044f6758  fffff880`03a47791*** WARNING: Unable to verify timestamp for aswSP.sys
 aswSP+0x33791
fffff800`044f6760  00000000`00000202

Looking at msinfo32 in the programs list, I see this can be a cause for security and stability issues. I saw that Malwarebytes is also installed. You should remove all these programs and keep only one of them, if you paid for one of them you can keep that one installed. Having multiple antivirus programs installed may seem smart, but it's counterintuitive because it causes conflicts which you (as in the average user) experience as problems like BSOD crashes, slow performance, or other errors.

Start Menu\Programs\AVAST Software	Public:Start Menu\Programs\AVAST Software	Public
Start Menu\Programs\Glarysoft\Malware Hunter	Public:Start Menu\Programs\Glarysoft\Malware Hunter	Public
Start Menu\Programs\GridinSoft Anti-Malware	Public:Start Menu\Programs\GridinSoft Anti-Malware	Public
Start Menu\Programs\SMADAV Antivirus	Public:Start Menu\Programs\SMADAV Antivirus	Public

 

[Salah Ab]

Hello axe0,
I decided to keep only avast as a antivirus
And about netr28x.sys & similar drivers with the prefix asw i didn't understantd how to resolve this problem

 

[axe0]

The netr28x is your network driver, the asw prefixed drivers is from Avast that use the netr28x driver to use the internet.

Could you provide answers to the questions from the posting instructions about the specifications from your laptop? I'm having some challenges figuring out a few things due to lack of information on your laptop specs.
Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8(.1), 7 and Vista

 

[Salah Ab]

• System Manufacturer? Hp
• Laptop or Desktop? Laptop
• Exact model number HP 15 Notebook PC J8D24EA#BH4
• Windows 7
• x64 (64bit)
• (Only for Vista, Windows 7) Service pack? 1
• CPU intel core i3-4005u cpu @ 1.70ghz
• RAM 4,00 GB
• Video Card Intel HD Graphics Family
• What security software are you using? Avast
• Are you using proxy, vpn, ipfilters or similar software? NO

 

[axe0]

Since the crashes happened frequently in the past few days, have you had crashes since removing the programs?

 

[Salah Ab]

Since the crashes happened frequently in the past few days, have you had crashes since removing the programs?

Yes Bro, Still the same problem

 

[axe0]

Temporarily remove Avast and let me know if the crashes continue
Avast Removal Tool | Download Avast Clear | Avast

 

[Salah Ab]

Temporarily remove Avast and let me know if the crashes continue
Avast Removal Tool | Download Avast Clear | Avast

Ok I deleted it
I will let you know the changes as soon as possible

 

[Salah Ab]

A few minsute after I wrote the reply, the blue screen appeared and the laptop turned off.

 

[axe0]

In that case you should visit HP support page to download and reinstall the wifi network drivers.

 

[axe0]

Checking in, how's the laptop running?

 

[Salah Ab]

Checking in, how's the laptop running?

At this moment all is good

 

[axe0]

Good to hear, I think it's safe to reinstall Avast or any antivirus you want to use and let me know how it goes.

 

[Salah Ab]

Good to hear, I think it's safe to reinstall Avast or any antivirus you want to use and let me know how it goes.

All is good
Thank u Bro

 

[axe0]

Good to hear. I have marked this as solved.

 

[xilolee]

Did you reinstall the wifi network drivers?
Or you just uninstalled all security programs, avast included, and later reinstalled avast?

 

[Salah Ab]

Did you reinstall the wifi network drivers?
Or you just uninstalled all security programs, avast included, and later reinstalled avast?

I uninstalled all security programs
Then i reinstalled the wifi network drivers, and later reinstalled avast