[SOLVED] BSOD 0xF4 Help - Windows 7 x64

Damke · Feb 2, 2013

Hello Everyone. I have a problem with BSOD 0xF4 and also 0x7A on Toshiba Satellite R850. I just reinstalled Windows 3-4 times and problem is still there. Last week i had 0x117 Video Hardware error, but f4 is most common. I followed instructions for posting BSOD problems, please respond if anyone knows solution.

regards

usasma · Feb 2, 2013

Only 113 updates installed after SP1. Most systems have at least 140/150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Only 1 memory dump in the uploaded reports. If using a disk cleanup utility (such as CCleaner), please stop using it while we are troubleshooting.

MSINFO32 shows 4 memory dumps, the most recent being 2 STOP 0xF4 and the other 2 (still fairly recent) being STOP 0x117.

The STOP 0xF4 are pointing at an I/O error and they both involve wininit.exe. The I/O error can point to a disk problem, but the constant involvement of wininit.exe (yes, it's only 2 memory dumps, so I'm reaching to see a pattern here) is suggestive of an issue similar to a malware infection. You can check both by running the free diagnostics listed here: Initial Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

tosporte.sys Tue Jun 16 06:48:47 2009 (4A37788F)
Toshiba Bluetooth Port Emulation Driver
http://www.carrona.org/drivers/driver.php?id=tosporte.sys

pgeffect.sys Mon Jun 22 05:00:11 2009 (4A3F481B)
Toshiba Universal Camera Filter driver/Pangu Effect driver
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys

Thpevm.SYS Mon Jun 29 04:15:37 2009 (4A487829)
Toshiba HDD Protection
http://www.carrona.org/drivers/driver.php?id=Thpevm.SYS

TVALZ.SYS Mon Jul 13 22:18:54 2009 (4A5BEB0E)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ.SYS

If updated drivers aren't available from the Toshiba website, please just post back to let us know which one's you couldn't update.
If the BSOD's continue after the above updates (and you pass all the hardware diagnostics), please run Driver Verifier according to these directions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jan 31 14:23:09.618 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\013113-13213-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 9:10:16.882[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8008a35b30, fffffa8008a35e10, fffff800033d6460}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa8008a35b30, Terminating object
Arg3: fffffa8008a35e10, Process image file name
Arg4: fffff800033d6460, Explanatory message (ascii)
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2294[/B]
  BIOS Version                  Version 3.90  
  BIOS Release Date             07/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE R850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jan 31 14:23:09.618 2013 (UTC - 5:00)**************************
[COLOR=RED][B]tosporte.sys                Tue Jun 16 06:48:47 2009 (4A37788F)[/B][/COLOR]
[COLOR=RED][B]pgeffect.sys                Mon Jun 22 05:00:11 2009 (4A3F481B)[/B][/COLOR]
[COLOR=RED][B]Thpevm.SYS                  Mon Jun 29 04:15:37 2009 (4A487829)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]TVALZ.SYS                   Mon Jul 13 22:18:54 2009 (4A5BEB0E)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RtHDMIVX.sys                Mon May 24 08:07:55 2010 (4BFA6C1B)
btfilter.sys                Sat Oct 16 00:05:00 2010 (4CB9246C)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
tosrfcom.sys                Sun Nov 28 21:44:26 2010 (4CF3138A)
RTKVHD64.sys                Tue Jan 18 07:07:37 2011 (4D358289)
Apfiltr.sys                 Fri Jan 21 01:12:05 2011 (4D3923B5)
nusb3hub.sys                Thu Feb 10 00:52:32 2011 (4D537D20)
nusb3xhc.sys                Thu Feb 10 00:52:33 2011 (4D537D21)
atikmpag.sys                Wed Mar  2 10:17:13 2011 (4D6E5F79)
atikmdag.sys                Wed Mar  2 10:46:10 2011 (4D6E6642)
risdxc64.sys                Fri Apr 22 05:03:44 2011 (4DB14470)
rixdpe64.sys                Tue Apr 26 03:06:36 2011 (4DB66EFC)
athrx.sys                   Tue May 24 03:24:19 2011 (4DDB5D23)
rimspe64.sys                Wed Jun  1 07:22:26 2011 (4DE620F2)
tosrfec.sys                 Tue Jul 12 07:05:25 2011 (4E1C2A75)
e1c62x64.sys                Fri Aug 10 18:44:15 2012 (50258EBF)
aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
aswFsBlk.SYS                Tue Oct 30 18:43:04 2012 (509057F8)
aswMonFlt.sys               Tue Oct 30 18:43:09 2012 (509057FD)
aswTdi.SYS                  Tue Oct 30 18:43:16 2012 (50905804)
aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
aswSnx.SYS                  Tue Oct 30 18:44:08 2012 (50905838)
[/font]

Damke · Feb 2, 2013

Thank You for quick replay.
Unfortunatly, system has been reinstalled. But I noticed in Event Viewer (on fresh installed Windows) Error Code 11 which is hdd related " The driver detected a controller error on \Device\Harddisk..." perhaps it says something...Laptop remained at work so I can't follow your troubleshooting steps now.
I will test hdd with toshiba diagnostic test and post anything new.
Once more, thanks a lot.

Vir Gnarus · Feb 4, 2013

You may also wanna use Seatools on that drive too as it can usually do a more thorough job, running the SMART and Short DST tests (when available) and the Short Generic. Do not do the Long Generic, Advanced or Fix All tests, as if the drive is indeed on its last leg, those tests will heavily degrade the drive's state to potentially a point of no return. Looking at the SMART data using something like CrystalDiskInfo will also give a possible look into the drive's integrity.

Of course, it also goes without saying to backup your data ASAP wherever needed if the disk health is compromised.

As Usasma hinted, though, you may have a rootkit, which will not be eliminated with an OS reinstall. Just because the error code 11 shows up displaying a hard disk doesn't necessarily mean it's actually a hard disk. Rootkits will establish virtual drives to host hidden partitions that hold their crucial components, and will often alter the system's interpretation of the virtual drive to make it appear more genuine (or nonexistent!). Make sure to follow Usasma's instructions on it to help determine if this is the case or not.

usasma · Feb 4, 2013

Just FYI - the Initial Hardware Diagnostics page contains:
- link to a hard drive diagnostic page ( Hard Drive Diagnostic Procedure ) that includes links to Seagate Seatools and CrystalDiskInfo
- link to a memory test (MemTest86+) ( Memory Diagnostics )
- link to an anti-malware page with free scans to determine if you're infected ( Free Online AntiMalware Resources )

It's basically what we use at work when we first take a system in for repairs.

Damke · Feb 6, 2013

Thanks a lot to all of You.
Until now there's no problem with BSOD. Installed all updates and drivers from official Toshiba web site. Just to inform You that laptop was at authorized Toshiba service and passed their diagnostics. I checked again Event Viewer and that error was related to flash usb (disk 1). Long Mem test is O.K., hdd sentinel and Crystal Disk Info didn't show any malfunction. As Usasma stated in his first post, this can be related to malware infection or some kind of corrupted registry.
Regards..

Vir Gnarus · Feb 11, 2013

At your discretion, you may mark this thread as solved for future reference. Thanks.

Damke · Feb 18, 2013

Hello everyone.
Identical BSOD happened (I/O ERRIMG, wininit.exe) Laptop will be sent to local Toshiba service.

Damke · Mar 20, 2014

I marked this thread as solved to late. But for those who will read this thread in the future, at the end of the story, motherboard and CPU were replaced and until now, laptop is working without any problem.

Patrick · Mar 20, 2014

Thanks for the update, we certainly appreciate it!

Regards,

Patrick

[SOLVED] BSOD 0xF4 Help - Windows 7 x64

Damke

Member

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usasma

Retired Admin

Damke

Member

Vir Gnarus

BSOD Kernel Dump Expert

usasma

Retired Admin

Damke

Member

Vir Gnarus

BSOD Kernel Dump Expert

Damke

Member

Damke

Member

Patrick

Sysnative Staff