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[SOLVED] BSOD 0x0000003B SYSTEM_SERVICE_EXCEPTION

Patrick

Moderator, BSOD Kernel Dump Expert
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Jun 7, 2012
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Hmm, it appears without the disc you actually cannot continue.

Well, with that said, your best bet for now is to just move forward with the correct method to updating/reinstalling your drivers that I mentioned above.
 

WildAnalog

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Jan 21, 2019
Messages
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Indeed, I have hit a wall. I tried the above method. It is reading my drivers are current. I suppose I will have to save up and get a Windows disc and just submit that I will/have lost time in preparation for school. You win some and you lose some. I do appreciate your time. Truly.
 

WildAnalog

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Jan 21, 2019
Messages
18
I have. First I had to use software to extract the key from Windows as the gentleman who sold me this did not include a key or disc. From there, I entered it into Microsoft's website. They did not recognize it as valid.
 

Patrick

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As I said earlier, unless you have the installation media (Windows on a DVD or bootable USB so long as your motherboard supports booting from USB devices) to either perform a repair (if that even works) or a clean installation, there's not much you can really do here. Judging by the bugchecks from earlier and knowing the history now of the OS (drivers being updated with unsupported/3rd party software), it's no doubt that the OS is pretty corrupt at this point.

You can try and boot from safe mode, disable all non-essential startup items/programs so random 3rd party drivers aren't hopefully being loaded on startup, but that's really about it.

The lesson here is to always:

A: Have installation media in some form as discussed above.

B: Ensure you have a proper working product key.

Microsoft doesn't give out ISO's for Windows images anymore without providing a product key, so if you have legitimate alternative means of obtaining installation media (friend, family, etc), you can always do a clean install of Windows and worry about activating it later after you get the product key situation sorted.
 

WildAnalog

Member
Joined
Jan 21, 2019
Messages
18
I found a Windows 7 upgrade is disc from a previous laptop. Would that work to wipe out this Windows? I would be downgrading from Ultimate to Home Premium. I can get over that.
 

Patrick

Moderator, BSOD Kernel Dump Expert
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Jun 7, 2012
Messages
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An upgrade disc works for reinstalling Windows, yes. Whether or not you want to downgrade is up to you.
 
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