Blue screens with different repeated errors - Windows 8.1 x64

[amelia451]

Hi everyone!
I use a Sony Vaio SVE1713M1E laptop and at some point I started getting this message on windows 8.1 during start up:
iolorgdf32 program not found - skipping AUTOCHECK
I am not sure if that message has to do anything with the following, but soon after that, Blue Screens started to appear and restart the laptop with the following messages:
NTFS_FILE_SYSTEM
NTFS_FILE_SYSTEM (Ntfs.sys)
MEMORY_MANAGEMENT
KERNEL_DATA_INPAGE_ERROR
SYSTEM_SERVICE_EXCEPTION
SYSTEM_SERVICE_EXCEPTION (tcpip.sys)
These Blue Screens always cause an autorestart.
This happens at least once per day, to 3 or 4 times per day! It drives me crazy!
The MEMORY_MANAGEMENT message is the most common one so I did a memory test but no errors were found.
Then, I tried to do a disk check but it always gets stuck at 15% for hours, so I leave it to it and the next morning I find it on the start sreen (probably after a restart caused by a blue screen, not sure). I have tried to do that at least 20 times, but never succesfully.
I am no pc expert but I have search in the forums and I saw that noone else has this problem with the multiple different errors causing the blue screens.
Any ideas?




I have uploaded the DMP files here: https://www.dropbox.com/sh/8c2t3r6ud52oilv/AABtmDXFO0pcoPVDZv0WQMlca?dl=0


Thank you in advance!

 

[jcgriff2]

Hi. . .

There are too many dump files to download individually from Dropbox plus the 20+ system files generated by the Sysnative app are missing.

Please run - https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Attach the resulting zip file to your next post, please. Thank you.

After your post. . .

Seeing "NTFS" among the error codes in your post may mean there is a hard drive issue. Not to mention your own words:

...I tried to do a disk check but it always gets stuck at 15% for hours..

If you have an HDD, run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

If you have an SSD, check the manufacturer's support site for a firmware upgrade.

Regards. . .

jcgriff2

 

[amelia451]

I tried the driver verifier and it crashes immediately. After that, I must enter into safe mode to reset it. The strange thing is that I could not find anything like DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys) in the dump files.


I also tried to run the verifier with only some of the drivers selected, in order to track down the one that causes the problem, but I am getting the strange behaviour that if I select let's say a set of drivers A or a set of drivers B it does not crash, whereas if I select all the drivers in A union B it crashes. Could it be some combination that causes the problem?


The following are two minidumps that were created after a crash using the verifier


Dropbox - 013016-68031-01.dm


Dropbox - 013116-23796-01.dm


Any ideas?


Here is the Speccy url with my system profile: http://speccy.piriform.com/results/C1xSnatSETtvHV42Mx3j6IT

 

[jcgriff2]

One of the dumps was VERIFIER_ENABLED, but named no 3rd party driver, which means we're likely looking at unknown hardware failure as the probable cause.

Also - varying bugchecks (STOP errors) also point to unknown hardware failure as the likely cause.

Did you run SeaTools yet?

Also run memtest86+, one stick at a time; alternate the slots - 7 passes minimum - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

Regards. . .

jcgriff2

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\013116-23796-01.dmp]
Built by: 9600.18090.amd64fre.winblue_ltsb.151014-0600
Debug session time: Sun Jan 31 08:10:14.201 2016 (UTC - 5:00)
System Uptime: 0 days 0:00:20.986
Probably caused by : ntkrnlmp.exe ( nt!ViPendingCompleteAfterWait+4f )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_VRF_nt!ViPendingCompleteAfterWait
Bugcheck code 0000000A
Arguments ffffcf81`334c2b68 00000000`00000002 00000000`00000000 fffff803`8e48e623
BiosVersion = R0170D6
BiosReleaseDate = 03/13/2012
SystemManufacturer = Sony Corporation
SystemProductName = SVE1713M1EB
MaxSpeed:     2600
CurrentSpeed: 2594
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\013016-68031-01.dmp]
Built by: 9600.18090.amd64fre.winblue_ltsb.151014-0600
Debug session time: Sat Jan 30 13:27:10.654 2016 (UTC - 5:00)
System Uptime: 0 days 0:19:40.399
Probably caused by : ntkrnlmp.exe ( nt!AlpcpFlushQueue+f4 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  0x3B_nt!AlpcpFlushQueue
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff803`75296e9c ffffd000`41533eb0 00000000`00000000
BiosVersion = R0170D6
BiosReleaseDate = 03/13/2012
SystemManufacturer = Sony Corporation
SystemProductName = SVE1713M1EB
MaxSpeed:     2600
CurrentSpeed: 2594
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

EDIT:

Please run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

 

[Jared]

Can we get a Kernel memory dump from C:\Windows\MEMORY.dmp?
Not much is saved, but the latest dump shows some kind of error on the Advanced Local Procedure Call Queue. Although ALPCs are pretty much undocumented, all I know is that they're an internal method of communication across processes and subsystems in the Kernel via ntdll.

 

[MichaelB]

Morning folks,

from what i saw in 013016-68031-01.dmp
>> nt!AlpcpFlushQueue+f4

failure in Application Patchguard (Kernel)

as it happens within services.exe the most wanted app doing that is Avast, thus i would first remove that.
Just a thought but worth to try.

sry if i have a slightly different way looking into dumps.

regards
Michael