Blue Screen Randomly

StanicEnemy

Member
Joined
Feb 4, 2014
Posts
8
Hello I was getting blue screen when I hit alt+tab from game and today I've re-installed windows 7 and I've updated everything and a hours ago I had a blue screen it was saying win32.sys error like that.

· Windows 7
· 64 bit
· Windows 7 home premium
· it's a laptop and i re-installed it from recovery disk
· I bought it 4 years ago
· Yes I re installed it like 5 times

· CPU intel core 2 duo 2.13 ghz
· Video Card
ATI Mobility Radeon HD 4530
· MotherBoard i do not know
· Power Supply - laptop

· System Manufacturer laptop hp pavilion dv6
· Exact model number i couldnt see it

· Laptop
View attachment Windows7_Vista_jcgriff2.zip
 

Attachments

Hi,

The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b) bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

----------------

You have a lot of really dated RAID controller drivers (some dating as early as ~2005). These drivers may be causing issues. Do you have a raid configuration set up?

Regards,

Patrick
 
Hi,

The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b) bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

----------------

You have a lot of really dated RAID controller drivers (some dating as early as ~2005). These drivers may be causing issues. Do you have a raid configuration set up?

Regards,

Patrick

Hello these words are strong could you explain it to me easily? forgive me my english language is not strong too much.
 
Absolutely!

I can see on your system that you have a lot of RAID drivers installed that are very old (RAID is a storage technique that combines multiple disk drive components into a logical unit to improve redundancy or performance or both). Do you have more than one hard drive installed to your system, and do you have a RAID configuration going? If you don't know the answer to this question, the answer is very likely no. With that said, if that's the case, you'll want to go ahead and navigate to Control Panel > Uninstall a Program, and uninstall anything relating to RAID. If you need help with that, I'll have you generate a list of installed software and I'll notify you which to uninstall.

Regards,

Patrick
 
Absolutely!

I can see on your system that you have a lot of RAID drivers installed that are very old (RAID is a storage technique that combines multiple disk drive components into a logical unit to improve redundancy or performance or both). Do you have more than one hard drive installed to your system, and do you have a RAID configuration going? If you don't know the answer to this question, the answer is very likely no. With that said, if that's the case, you'll want to go ahead and navigate to Control Panel > Uninstall a Program, and uninstall anything relating to RAID. If you need help with that, I'll have you generate a list of installed software and I'll notify you which to uninstall.

Regards,

Patrick


Hello! Thank you for the answer now I understand sorry for my english language.

Actually I do not know what is raid drivers, for now I just updated my graphic card and I updated my windows 7 too.

I do not know if i installed more than one hard drive on my laptop.

can I have your help about the uninstall anything relating to raid please?

Thank you!
 
Right, so let's go ahead and generate a list of installed software on your system:

1. Start > navigate to Search box.

2. In the Search box, type cmd

3. Once you see cmd pop up, right click it and select run as admin.

4. Once it launches, type wmic

5. After that, paste the following into cmd

Code:
/output:C:\InstallList.txt product get name,version

and then hit enter.

This will create a .txt file called InstallList on your C:\ drive. To access it, navigate to Start > Computer > Local Disk (C:) and it will be there. Zip that .txt up and attach it here.

Regards,

Patrick
 
Right, so let's go ahead and generate a list of installed software on your system:

1. Start > navigate to Search box.

2. In the Search box, type cmd

3. Once you see cmd pop up, right click it and select run as admin.

4. Once it launches, type wmic

5. After that, paste the following into cmd

Code:
/output:C:\InstallList.txt product get name,version

and then hit enter.

This will create a .txt file called InstallList on your C:\ drive. To access it, navigate to Start > Computer > Local Disk (C:) and it will be there. Zip that .txt up and attach it here.

Regards,

Patrick

Hello Patrick

Thank you for the help

Heres the log file
 

Attachments

Hm, interesting, there doesn't seem to be anything RAID related in that list. I'll need to research the drivers and come back to that. In the meantime, let's go ahead and run a Memtest for NO LESS than ~8 passes (several hours) as I suspect a possible RAM issue. If Memtest goes at least ~8 passes without error, move onto chkdsk (paste log afterwards) and then Seatools:

Memtest86+:

Download Memtest86+ here:

Memtest86+ - Advanced Memory Diagnostic Tool

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

FAQ : please read before posting

-------------------------------------------------------------------------------------------------------------

Chkdsk:

Chkdsk:
There are various ways to run Chkdsk~


Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

SeaTools | Seagate

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

Regards,

Patrick
 
Hm, interesting, there doesn't seem to be anything RAID related in that list. I'll need to research the drivers and come back to that. In the meantime, let's go ahead and run a Memtest for NO LESS than ~8 passes (several hours) as I suspect a possible RAM issue. If Memtest goes at least ~8 passes without error, move onto chkdsk (paste log afterwards) and then Seatools:

Memtest86+:

Download Memtest86+ here:

Memtest86+ - Advanced Memory Diagnostic Tool

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

FAQ : please read before posting

-------------------------------------------------------------------------------------------------------------

Chkdsk:

Chkdsk:
There are various ways to run Chkdsk~


Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

SeaTools | Seagate

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

Regards,

Patrick

Hello Patrick

Thank you for your help.

I couldn't run memtest because may it will take along time ill test it when im sleeping or afk.

Chkdsk ran very well there was nothing wrong with it, it took my 1.5 hour.

I cant get the log file of chkdsk it gets error like "chkdskresults.txt couldnt find like that"

for now ill try seatools
 
Running Memtest whilst you're sleeping or out is just fine, it's a test that goes until you stop it and there's no harm in leaving it running. Let me know how Seatools turns out.

Regards,

Patrick
 
Running Memtest whilst you're sleeping or out is just fine, it's a test that goes until you stop it and there's no harm in leaving it running. Let me know how Seatools turns out.

Regards,

Patrick

Hello Patrick!

I'm not getting any of blue screen anymore it's done I think also I really thank you to helped me to get rid of the problem thank you.

But I have a question what is the thing you wanted me to do it and i did the chkdsk thing?
 
Did you make any changes to the system, such as uninstalling anything, etc? If not, and the BSOD's stop, it's likely unfortunately only temporary.

Regarding Seatools, it's a hard drive diagnostics software, and you can also run it in DOS.

Regards,

Patrick
 
Did you make any changes to the system, such as uninstalling anything, etc? If not, and the BSOD's stop, it's likely unfortunately only temporary.

Regarding Seatools, it's a hard drive diagnostics software, and you can also run it in DOS.

Regards,

Patrick

Hello Patrick

I did not change or uninstall anything but after the chkdsk thing I didnt get any blue screen yet somehow.
 
Hm, interesting. Chkdsk may have fixed some things that were causing issues. Since we don't have the log, I can't say for sure. Keep me updated on the behavior of the system.

Regards,

Patrick
 
Hm, interesting. Chkdsk may have fixed some things that were causing issues. Since we don't have the log, I can't say for sure. Keep me updated on the behavior of the system.

Regards,

Patrick

i tried to get the log of chkdsk but it has error with red numbers.
 

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