v4.6.0\n15 Sept 2014\n\n\n\nWindows 10 - 8.1 - 8 - 7 - Vista\n\n1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - \n\nhttps:\/\/www.sysnative.com\/blogs\/download\/sysnativebsodcollectionapp-exe\n\nPLEASE NOTE: Firefox users have reported problems while trying to download the app and may need to use another browser besides Firefox to download the app. We are trying to resolve this problem. \n\n2. Run the app - Double-click on the downloaded EXE file \nOutput = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.\n\nPlease note that the app averages just a few minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient. You'll notice on your Taskbar that there are numerous CMD screens. This is normal as the app runs Windows EXE files, custom batch script files as well as custom VBS script files and each one requires its own CMD prompt (screen).\n\n\nAlso note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.\nWindows Explorer should open and highlight the zipped folder upon completion of the app.\n\n\n3. Create a new thread HERE and attach the Sysnative zip file.\n\nPlease do not modify the output files\n\n\n\n4. Please provide answers for (answer the best that you can) -\n· OS - Windows 10, 8.1, 8, 7, Vista ?\n· x86 (32-bit) or x64 (64-bit)?\n· What was the originally installed OS on the system?\n· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?\n· Age of system (hardware)\n· Age of OS installation - have you re-installed the OS?\n\n· CPU\n· Video Card\n· MotherBoard - (if NOT a laptop)\n· Power Supply - brand & wattage (if laptop, skip this one)\n\n· System Manufacturer\n· Exact model number (if laptop, check label on the bottom)\n\n· Laptop or Desktop?\n\n\n\n5. While waiting for a reply -\n· Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista\n· Run HDD Diagnostics - http:\/\/www.sysnative.com\/forums\/hardware-tutorials\/4072-hard-drive-hdd-diagnostics.html\n· Test RAM - http:\/\/www.sysnative.com\/forums\/hardware-tutorials\/3909-test-ram-memtest86.html\n· Run Malwarebytes Free Edition. BSODs can be caused by malware - Malwarebytes Download - Free Virus Scan & Virus Protection Tool\n\nFor info: The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so. \n\n***PLEASE USE THE ZIP FILE THAT IS GENERATED AND NOT A RAR FILE. Thank you.\n\nIf you have any questions or run into any problems with the app, please post IN YOUR THREAD about such issues\/with the questions. We, of course, are happy to answer any questions that you have or to address any concerns.\n\nThis app has been executed ~hundreds of thousands of times since the original version was conceived and released in early 2008 and is completely safe. I run it usually on a daily basis using whatever computer I have current access to. When a new version is released, it is tested to death by many hundreds of people to help assure that no bugs are present.\n\nGood luck to you and hopefully your BSOD troubles will be solved quickly.\n\n\nRegards. . .\n\njcgriff2\n\n`\n\np.s. This app has many other troubleshooting capabilities than just to solve BSODs, so you may see a staff member requesting an OP to run it even though the OP is not experiencing any BSODs.