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Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

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jcgriff2

Site Administrator, Forum General Manager, BSOD Kernel Dump Expert
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v4.6.0
15 Sept 2014

Sysnative BSOD Posting Instructions
Windows 10 - 8.1 - 8 - 7 - Vista

1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder -

PLEASE NOTE: Firefox users have reported problems while trying to download the app and may need to use another browser besides Firefox to download the app. We are trying to resolve this problem.

2. Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.​
Please note that the app averages just a few minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient. You'll notice on your Taskbar that there are numerous CMD screens. This is normal as the app runs Windows EXE files, custom batch script files as well as custom VBS script files and each one requires its own CMD prompt (screen).​

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.​
Windows Explorer should open and highlight the zipped folder upon completion of the app.​


3. Create a new thread HERE and attach the Sysnative zip file.

Please do not modify the output files


4. Please provide answers for (answer the best that you can) -
Read More:

5. While waiting for a reply -
· Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista
· Run HDD Diagnostics - http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
· Test RAM - http://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html
· Run Malwarebytes Free Edition. BSODs can be caused by malware - Malwarebytes Download - Free Virus Scan & Virus Protection Tool

For info: The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.

***PLEASE USE THE ZIP FILE THAT IS GENERATED AND NOT A RAR FILE. Thank you.

If you have any questions or run into any problems with the app, please post IN YOUR THREAD about such issues/with the questions. We, of course, are happy to answer any questions that you have or to address any concerns.

This app has been executed ~hundreds of thousands of times since the original version was conceived and released in early 2008 and is completely safe. I run it usually on a daily basis using whatever computer I have current access to. When a new version is released, it is tested to death by many hundreds of people to help assure that no bugs are present.

Good luck to you and hopefully your BSOD troubles will be solved quickly.


Regards. . .

jcgriff2

`

p.s. This app has many other troubleshooting capabilities than just to solve BSODs, so you may see a staff member requesting an OP to run it even though the OP is not experiencing any BSODs.
 
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