Black screen, sound stuttering, fan suddenly increases

Verdank · Feb 18, 2023

Hi all,

My wife has been having ongoing issues with her PC over the last few months, unfortunately we've just moved house and haven't had chance to fully investigate this or set any finances aside to replace potentially broken hardware. My friend, who built the machine has had it for a few days attempting to fix any issues, and we believed they were finally sorted, unfortunately it has started up again and he's at a loss.

It happens during gaming or when rendering. The duration varies a lot, it could be within 10 minutes with more intense games, but could last up to 4 hours.

The screen will go black, there will still be sound but it will stutter as if buffering, and one of the fans will increase speed INCREDIBLY. Sounds as if a Cessna is starting take-off.

My friend has reseated the heatsink and CPU fan, noticed there was a "crack" in the paste on the GPU fan. The case itself wasn't designed with airflow in mind, and hadn't really paid attention to it until now.

I'd also like to add that we have tried switching components when this first started happening near Christmas. My GPU (RX 6700XT) in her machine works fine, and her GPU in my machine works fine. I am able to play Warzone, WoW, High On Life etc with no issues. She is able to run Velheim, Dead by Daylight etc with no issues.

Desktop PC
Windows 10 Pro 64-Bit (Original O/S)
Full retail version
Hardware age varies 2-4 years as some parts were second hand
Age of OS: 2 years
Have NOT reinstalled OS yet
CPU - Intel Core i3 01 @ 3.60GHz
RAM Slot 2 - Patriot Memory DDR4-2666 8gb
RAM Slot 4 - Patriot Memory DDR4-2666 8gb
GPU - NVIDIA GeForce GTX 1070
MOBO - Micro-Star MAG B460M BAZOOKA
PSU - Cougar XTC 500 (500W)
Driver Verified is enabled
Windows Security, Threat Protection & Anti-Malware Bytes
No VPN in use
No Disk Image tools
No under/overclocking

http://speccy.piriform.com/results/MwtUkRUGijhGBxBNDRwZv1m

I am unable to get MemTest86 to boot from a USB.

xilolee · Feb 18, 2023

Hi!

You can check this guide about passmark memtest86: Test RAM with PassMark MemTest86
If it still will not work, you can try Test RAM with memtest.org MemTest86+ (version 5.01) (using version 6.10, Released: 3 Febrary 2023).
You can also try the other two guides (windows memory diagnostic tool and hcidesign memtest), in the hardware tutorials subforum.

Open an elevated command prompt
I.e., click windows start, click windows system, right-click command prompt, click more, click run as administrator, click yes in the account control window that could appear.
Launch the commands verifier /query and verifier /querysettings and post here their results.
I.e., in the black window that was opened - the command prompt - copy/paste those commands and press enter (on your keyboard).
After each one of the following attempts, try the things you do to cause the problem.
Proceed step by step, not all at once!

Open an elevated command prompt and launch the command powercfg /hibernate off and reboot/restart.
This will turn 'hibernation' and 'fast startup' (windows hibernation feature) off.
The command will not show anything, but you will not see hiberfil.sys in C:\ anymore.
Open an elevated command prompt and launch the command powercfg /setactive SCHEME_MIN
This command sets the high performance plan as active. Scheme_min is the high performance plan in your Control Panel\Hardware and Sound\Power Options.
Open an elevated command prompt and launch the command sfc /scannow and post here its result.
Reinstall your NVIDIA GeForce GTX 1070 drivers ('game ready') (click me to download the drivers) ---> Utilizing DDU Display Driver Uninstaller Properly (click me to read me)
Uninstall RivaTuner Statistics Server
I'm assuming you can always reinstall this program, and the following ones, without problems. Say something if this is not the case...
Uninstall MSI afterburner
Uninstall CPU-Z (if present)
Uninstall Surfshark VPN
Uninstall Malwarebytes

Verdank · Feb 19, 2023

Hi Xilolee,

Thank you for the reply, it's greatly appreciated. I'll give these a go tonight and tomorrow and let you know. Sorry for the delay, had a busy weekend. Thanks again for helping.

C:\WINDOWS\system32>verifier /query
No drivers are currently verified.

C:\WINDOWS\system32>verifier /querysettings

Verifier Flags: 0x00000000

Standard Flags:

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.
[ ] 0x00020000 DDI compliance checking.

Additional Flags:

[ ] 0x00000004 Randomized low resources simulation.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

[X] Indicates flag is enabled.

Boot Mode:

Persistent

Rules:

All rules are using default settings

Verified Drivers:

None

C:\WINDOWS\system32>

xilolee · Feb 19, 2023

Verdank said:
Hi Xilolee,

Thank you for the reply, it's greatly appreciated. I'll give these a go tonight and tomorrow and let you know. Sorry for the delay, had a busy weekend. Thanks again for helping.

C:\WINDOWS\system32>verifier /query
No drivers are currently verified.

C:\WINDOWS\system32>verifier /querysettings

Verifier Flags: 0x00000000

Standard Flags:

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.
[ ] 0x00020000 DDI compliance checking.

Additional Flags:

[ ] 0x00000004 Randomized low resources simulation.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

[X] Indicates flag is enabled.

Boot Mode:

Persistent

Rules:

All rules are using default settings

Verified Drivers:

None

C:\WINDOWS\system32>

Then verifier is disabled (and it is ok): it could be enabled in other circumstances, not this one.

Verdank · Mar 3, 2023

xilolee said:
Then verifier is disabled (and it is ok): it could be enabled in other circumstances, not this one.

Hi Xilolee, I apologise for not replying sooner with any update, my wife had to unexpected visit family and has been away, so we haven't tested her computer with the steps you have provided. We're working on it again now, and if any errors come up I will come back to you.

Thank you again for the help so far!

Verdank · Mar 4, 2023

Hi there, still having some problems, CBS log uploaded.

C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. C:\WINDOWS\system32>

xilolee · Mar 4, 2023

Run again the SFC /scannow command and post its result.

Anyway if it will be clean, you can proceed with the next step.

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Black screen, sound stuttering, fan suddenly increases

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