B Barrymer Contributor Joined Aug 8, 2018 Posts 31 Jan 16, 2019 #1 I have been using EaseUs Todo Backup software to back up my PC running Win 7 64 bit to an external HD. I have some issues with it and want to switch to switch to something else. The issues are: A 13 hour time difference with China. No phone contact is possible. Their English is not always clear. I recently wanted to check an image and got an error message. So i don't have confidence in my backups. The program interface is not as straight forward as I would like. So I'm looking for different back-up software that is: U.S. based. Is clear, easy to use and has a good interface. Has a high degree of reliability. Has excellent phone support that is readily available. Fast back-up speed. Can create a recovery USB. It would be nice if it had some extras like being able to purge to save disc space. I was looking at Macrium Reflect and Genie Timeline Home, but I am open to any system that meets my needs. I haven't been able to get information on phone support and I feel this is important so I can ask questions and make sure my backups will be there if and when I need them. Thanks for your assistance.