AVAST boot time scan showing infections, need assistance

Tekno Venus

Senior Administrator, Developer
Staff member
Joined
Jul 21, 2012
Posts
7,274
Location
UK
Hello,

First things first, this is not my system that I am having issues with, it's my Mum's.

After AVAST reported a virus, it recommended running a boot time scan to remove it fully. Since a full scan had not been run on the system in a while, I ran the boot time scan. Once finished, it has reported 11 infections and had moved them all to the chest/quarantine.

Log pasted below. I'm concerned about the Nectar Toolbar entries (in bold), since she does use the Nectar toolbar regularly to earn Nectar Points (A form of reward points) when she searches the internet. She needs this working properly, and it is a safe program. Nectar Search Toolbar | Collect Points for Searching Online | Nectar

----START OF LOG----

02/18/2013 16:55
Scan of all local drives

File C:\$Recycle.Bin\S-1-5-21-3591956005-4184743662-214731035-1000\$REI4702.zip|>DISK1\ArtWorks.cab|>_A871402A717A40359CD6F22A4B0CA7BF Error 42127 {CAB archive is corrupted.}
File C:\$Recycle.Bin\S-1-5-21-3591956005-4184743662-214731035-1000\$REI4702.zip|>DISK1\ArtWorks.cab Error 42125 {ZIP archive is corrupted.}
File C:\Program Files (x86)\FunWebProducts\Installr\1.bin\F3EZSETP.DLL is infected by Win32:FunWeb [PUP], Moved to chest
File C:\Program Files (x86)\FunWebProducts\Installr\1.bin\F3PLUGIN.DLL is infected by Win32:PUP-gen [PUP], Moved to chest
File C:\Program Files (x86)\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL is infected by Win32:FunWeb-K [PUP], Moved to chest
File C:\Program Files (x86)\Nectar Search Toolbar\Toolbar.dll is infected by Win32:BHO-AHO [PUP], Moved to chest
File C:\Users\Claire\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\{EF9B5240-77D5-11DF-990B-002564854802}.dat|>_5_KjjaqfajN2c0uzgv1l4qy5nfWe Error 42144 {OLE archive is corrupted.}
File C:\Users\Claire\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\DDI12RCE\setup[1].exe is infected by Win32:Malware-gen, Moved to chest
File C:\Users\Claire\AppData\LocalLow\FCTB000061465\Toolbar\Toolbar.dll is infected by Win32:PUP-gen [PUP], Moved to chest
File C:\Users\Claire\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\1cb50536-38bd1437|>buildService\Cid.class is infected by Java:Agent-UD [Expl], Moved to chest
File C:\Users\Claire\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\1cb50536-38bd1437|>buildService\ClassId.class is infected by Java:Agent-US [Expl], Moved to chest
File C:\Users\Claire\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\1cb50536-38bd1437|>buildService\ClassType.class is infected by Java:Agent-UE [Expl], Moved to chest
File C:\Users\Claire\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\1cb50536-38bd1437|>buildService\MapYandex.class is infected by Java:Agent-UF [Expl], Moved to chest
File C:\Users\Claire\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\1cb50536-38bd1437|>buildService\VirtualTable.class is infected by Java:Agent-UP [Expl], Moved to chest
Number of searched folders: 36966
Number of tested files: 1354242
Number of infected files: 11


----END OF LOG----

Any help or advice would be appreciated.

Thanks,
Stephen
 
Hi, Stephen.

Regarding the Nectar Search Toolbar, Avast identified it as a PUP, potentially unwanted program. This is likely due to the tracking of her activities by the toolbar. If she really wants to keep it, you can restore it from the Avast chest.

A safe option she may wish to consider is Bing Rewards. I have been using Bing Rewards for a while. It isn't even necessary to log into Bing while searching, just to redeem Rewards.

If you want additional assistance with your Mum's computer, we will need to see some logs. Please follow the instructions in the Malware Removal Posting Instructions topic and copy the requested logs as a reply.

Thank you.
 
Thanks for your help Corrine,

Sadly Bing rewards is not available in the UK so I can't try that. The Nectar toolbar actually is pretty good and I trust it (it's created by a huge company, Nectar is big in the UK).

I will run through the posting instructions as requested. I don't think there's anything major wrong with it, it's running perfectly OK from the outside. But I've got nothing to lose by checking! :)

Thanks again,
Stephen
 
DDS Log

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Claire at 18:22:38 on 2013-02-19
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.4095.2308 [GMT 0:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe
C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Wondershare\Wondershare Application Center\WACService.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\taskeng.exe
C:\Windows\System32\jusched.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_168_ActiveX.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
uURLSearchHooks: <No Name>: - LocalServer32 - <no file>
uURLSearchHooks: FCToolbarURLSearchHook Class: {ada2ac0d-15c6-4611-ba5d-5b0a8b52fd6d} - C:\Program Files (x86)\Nectar Search Toolbar\Helper.dll
mWinlogon: Userinit = userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Nectar Search Toolbar BHO: {B7C2F0D8-2209-4693-A15D-5A537211D48B} - C:\Program Files (x86)\Nectar Search Toolbar\Toolbar.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Nectar Search Toolbar: {8020143D-5926-4394-A04D-DD0B649DA121} - C:\Program Files (x86)\Nectar Search Toolbar\Toolbar.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Nectar Search Toolbar: {8020143D-5926-4394-A04D-DD0B649DA121} - C:\Program Files (x86)\Nectar Search Toolbar\Toolbar.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_39-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_39-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_39-windows-i586.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{BB2C0B59-A302-4024-9D5A-1F49645FF126} : DHCPNameServer = 192.168.2.1
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\570\G2AWinLogon_x64.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-3-17 55280]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-1-7 984144]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-1-7 370288]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-3-18 202752]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2012-1-7 25232]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-1-7 71600]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-12-19 44808]
R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-10-13 249648]
R2 Belkin Local Backup Service;Belkin Local Backup Service;C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe [2011-6-26 181760]
R2 Belkin Network USB Helper;Belkin Network USB Helper;C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe [2011-6-26 55296]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 RtNdPt60;Realtek NDIS Protocol Driver;C:\Windows\System32\drivers\RtNdPt60.sys [2010-3-17 27136]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-3-17 1692480]
R2 sxuptp;SXUPTP Driver;C:\Windows\System32\drivers\sxuptp.sys [2011-6-26 291352]
R2 WACService;WACService;C:\Program Files (x86)\Wondershare\Wondershare Application Center\WACService.exe [2012-12-15 103272]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-3-18 236544]
S2 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-10-21 196176]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 androidusb;Google Device Driver;C:\Windows\System32\drivers\wsadb.sys [2012-12-15 40232]
S3 RapportIaso;RapportIaso;C:\ProgramData\Trusteer\Rapport\store\exts\RapportMS\baseline\RapportIaso64.sys [2012-10-11 175352]
S3 RTTEAMPT;Realtek Teaming Protocol Driver (NDIS 6.2);C:\Windows\System32\drivers\RtTeam60.sys [2010-3-17 43008]
S3 RTVLANPT;Realtek Vlan Protocol Driver (NDIS 6.2);C:\Windows\System32\drivers\RtVlan60.sys [2010-3-17 24064]
S3 TEAM;Realtek Virtual Miniport Driver for Teaming (NDIS 6.2);C:\Windows\System32\drivers\RtTeam60.sys [2010-3-17 43008]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-12 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-7-8 1255736]
.
=============== Created Last 30 ================
.
2013-02-19 18:21:28 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{3C1199B0-13C1-4F66-A6C6-AA119D133299}\offreg.dll
2013-02-19 17:38:39 9161176 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{3C1199B0-13C1-4F66-A6C6-AA119D133299}\mpengine.dll
2013-02-17 20:41:54 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-17 20:41:54 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-16 10:15:00 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-02-16 10:14:56 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-02-16 10:14:54 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-02-16 10:14:45 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-16 10:14:36 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-02-16 10:14:33 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-02-16 10:14:33 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-02-16 10:14:32 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-02-16 10:14:32 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-02-16 10:14:30 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-02-16 10:14:21 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-02-16 10:14:20 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin7.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin6.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2013-02-11 21:33:03 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2013-02-11 21:31:56 -------- d-----w- C:\Users\Claire\AppData\Local\Apple
.
==================== Find3M ====================
.
2013-02-16 10:05:07 71024 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-02-16 10:05:07 691568 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-01-17 01:28:58 273840 ------w- C:\Windows\System32\MpSigStub.exe
2013-01-15 16:56:10 477616 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
2013-01-15 16:56:07 473520 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2012-12-15 12:19:50 40232 ----a-w- C:\Windows\System32\drivers\wsadb.sys
2012-12-15 12:19:50 1489704 ----a-w- C:\Windows\System32\WdfCoInstaller01007.dll
2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll
2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs
2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs
2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs
2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs
2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs
2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs
2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs
2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs
2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs
2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs
2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs
2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs
2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs
2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs
2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll
2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll
2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe
2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe
2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll
2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
.
============= FINISH: 18:23:18.08 ===============
 
Attach.txt Log

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 16/05/2010 15:54:26
System Uptime: 19/02/2013 17:32:52 (1 hours ago)
.
Motherboard: Dell Inc. | | 0K83V0
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz | CPU 1 | 2499/333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 921 GiB total, 607.961 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart C5100 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart C5100 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP255: 14/01/2013 10:13:19 - Windows Update
RP256: 18/01/2013 17:45:26 - Windows Update
RP257: 22/01/2013 19:58:35 - Windows Update
RP258: 22/01/2013 20:07:54 - Installed Java(TM) 6 Update 38
RP259: 26/01/2013 11:24:45 - Windows Update
RP260: 03/02/2013 13:11:38 - Windows Update
RP261: 10/02/2013 16:04:16 - Windows Update
RP262: 11/02/2013 21:32:17 - Installed QuickTime
RP263: 16/02/2013 10:06:28 - Windows Update
RP264: 16/02/2013 10:08:09 - Windows Update
RP265: 17/02/2013 20:25:16 - Windows Update
RP266: 17/02/2013 20:41:01 - Windows Update
RP267: 18/02/2013 16:36:44 - Installed Java(TM) 6 Update 39
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.3
AIO_CDA_ProductContext
AIO_CDA_Software
AIO_Scan
Apple Application Support
Apple Software Update
ATI Catalyst Control Center
avast! Free Antivirus
Belkin Daily DJ
Belkin Music Labeler
Belkin Setup and Router Monitor
Belkin USB Print and Storage Center
Bing Bar
Bing Maps 3D
Bit Boost
BlackBerry Desktop Software 4.6
BufferChm
C5100
c5100_Help
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Copy
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Edoc Viewer
Dell Getting Started Guide
Destinations
DeviceDiscovery
Diagnostic Utility
Disney's Activity Centre, A Bug's Life
DocProc
FastStone Image Viewer 4.5
Fax
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist Corporate
GPBaseService2
Hewlett-Packard ACLM.NET v1.1.0.0
HP Customer Participation Program 13.0
HP Imaging Device Functions 13.0
HP Photosmart All-In-One Driver Software 13.0 Rel. A
HP Photosmart Essential 3.5
HP Product Detection
HP Smart Web Printing 4.51
HP Solution Center 13.0
HP Update
HPPhotoGadget
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
Intel® Matrix Storage Manager
Java Auto Updater
Java(TM) 6 Update 17 (64-bit)
Java(TM) 6 Update 22
Java(TM) 6 Update 39
Junk Mail filter update
Kea Coloring Book 3.7.0
MarketResearch
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Digital Image Library 9
Microsoft Digital Image Pro 9
Microsoft Money 5.0
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Professional with FrontPage
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Music Mover
Nectar Search Toolbar
Network64
OCR Software by I.R.I.S. 13.0
Play and Explore Year 2
PowerDVD DX
QuickTime
Realtek High Definition Audio Driver
Roxio Burn
Roxio Media Manager
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shop for HP Supplies
Skins
SmartWebPrinting
SolutionCenter
Spelling Dictionaries Support For Adobe Reader 9
Status
The Digital Arts and Crafts Studio
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst
Vuze
WebReg
WildTangent Games
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Wondershare Application Center 1.0.0.58
Wondershare MobileGo for Android ( Version 2.1.5 )
Yahoo! Detect
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
19/02/2013 18:11:37, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{5D4433C4-32F7-44F1-A545-4057C346B1C3}' was corrupted and it has been recovered. Some data might have been lost.
19/02/2013 18:09:57, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{96544C0D-1505-4635-8922-F2ACE3AE23F4}' was corrupted and it has been recovered. Some data might have been lost.
19/02/2013 18:08:19, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{FDE9ED3D-3DFF-4503-A98A-56144AE40A43}' was corrupted and it has been recovered. Some data might have been lost.
19/02/2013 18:06:30, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{60A56118-FEC7-49E2-AD6B-231721A492DF}' was corrupted and it has been recovered. Some data might have been lost.
19/02/2013 18:04:33, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{10F16694-579F-4852-88D0-0357F1AE9194}' was corrupted and it has been recovered. Some data might have been lost.
19/02/2013 17:33:54, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PxHelp20
19/02/2013 17:33:52, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.
19/02/2013 17:32:59, Error: Application Popup [1060] - \SystemRoot\SysWow64\DRIVERS\PxHelp20.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
18/02/2013 19:26:06, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
17/02/2013 20:30:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2799494).
17/02/2013 20:30:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2790113).
17/02/2013 20:30:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2778344).
17/02/2013 20:30:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2789645).
17/02/2013 20:30:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2797052).
17/02/2013 20:30:22, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2790655).
13/02/2013 22:41:25, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\Volume{44b974e2-3241-11df-a31f-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{858DC651-1FB6-4BA2-A2C9-BA1D766DB529}' was corrupted and it has been recovered. Some data might have been lost.
.
==== End Of File ===========================
 
Checkup.txt

Results of screen317's Security Check version 0.99.58
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 22
Java(TM) 6 Update 39
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 24.0.1312.56
Google Chrome 24.0.1312.57
````````Process Check: objlist.exe by Laurent````````
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 
Thank you, Stephen.

Oracle Java:

More than likely, the infection that Avast found was due to the outdated and highly vulnerable versions of Oracle Java installed on your Mum's computer. An accelerated Java update was released earlier this month but, due to the accelerated release, it was missing critical updates. Another update appears to have just been posted, JRE 7u15, available from Download Free Java Software.

I didn't notice any games installed on the computer and if she doesn't play games online, it may well be that Java is not needed. To start, please uninstall the Java programs listed below. Following that, if it is decided to install Java, please follow the instructions in Java, The Never-Ending Saga to disable Java via the Java Control Panel.

Java(TM) 6 Update 17 (64-bit)
Java(TM) 6 Update 22
Java(TM) 6 Update 39


Adobe Reader

Adobe products follow behind Oracle Java these days for vulnerabilities. A Critical Security Advisory for Adobe Reader and Acrobat (APSA13-02) was released last week with an update promised for this week. I haven't seen a notice of a release yet. Again, if the decision is made to continue using Adobe Reader, please update to the latest version and additionally enable "Protected View" as illustrated in the link for the Security Advisory.

In the event the decision is made to replace Adobe Reader with an alternate program, I have been using Sumatra PDF for several years and like it better than Adobe. See Replacing Adobe Reader with Sumatra PDF.

On-line Scan:

Considering the findings by Avast, please go here to run an on-line scan from ESET.
  • Note: It is easiest if you use Internet explorer for this scan. (If you use an alternate browser, it will be necessary to download the ESET Smart Installer)
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic.
 
This is the only log I could find from the ESET online scanner:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK


It was in the location you specified.

However, I did manually create this, this is what ESET detected:

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\FunWebProducts\Installr\1.bin\F3EZSETP.DLL a variant of Win32/FunWeb.AA application
C:\Program Files (x86)\FunWebProducts\Installr\1.bin\F3PLUGIN.DLL Win32/Toolbar.MyWebSearch application
C:\Program Files (x86)\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL Win32/Toolbar.MyWebSearch application

Not sure if this is helpful...

Thanks Corrine,
Stephen
 
Please download Junkware Removal Tool to your desktop.
  • Disable your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
 
Thanks,

Could you confirm if that program will or will not delete anything? Does it just scan?

I'm intrigued about the dell data safe entries, since that software is needed for system recovery disks and partitions.

Thanks,
Stephen
 
Hi, Stephen.

Sorry for the delay in responding. I've been having keyboard problems and was unable when I posted to provide the additional instructions for rescanning with ESET. The only thing ESET will remove from the Dell DataSafe folder are the two identified items, indicated as a variant of Win32/HiddenStart.A application.

JRT should only remove the Funmoods leftovers. However, since you may not want to lose the Nectar Toolbar again, let's do it this way.

First, re-scan with ESET but this time check the option for "Remove found threats".

Following a shutdown/restart, let's see if there are any remaining Funmoods with an AdwCleaner scan.

Please download AdwCleaner by Xplode to your Desktop.
  • Double-click AdwCleaner.exe to run the tool.
  • Click Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the contents of that logfile with your next response.
Note: The log can also be found at C:\AdwCleaner[XX].txt where XX denotes the number of times the application has been run, i.e., R1
 
OK, thanks Corrine.

I have just googled about the Dell Data safe being detected and it seems to be a false positive. It starts from a different location that most things, and I presume that is why it is being picked up. I would rather not get rid of it, it allows for backups and to restore the system to factory state. Before I scan and remove it, I will use it to make some more recovery disks, we seem to have lost the one that came with the machine.

Stephen
 
Hi, Stephen. It isn't Dell Data Safe that ESET would be removing but rather only those two items in the backup. The remaining backup files will be left intact. Of course, if the particular backup that has those files is never used, there would be no problem.
 
Corrine,

Thanks for the help so far. I will try to work on it this weekend, but have lots of important homework so may not get an opportunity.

Stephen
 

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