F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 9, 2020 #1 I have been having so many issues with this audio crackling and it's driving me nuts. I have tested both Realtek and Windows audio drivers, and crackling occurs on both, although slightly less on the Windows one. I have run tests through LatencyMon to make sure that it is an internal issue with my system. I can't find any fixes online so I created this thread. I'll provide information here: System Manufacturer? ASUSTeK Laptop or Desktop? Laptop Exact model number (if laptop, check label on bottom) G501JW OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 x86 (32bit) or x64 (64bit)? 64 bit Service pack? Not sure What was original installed OS on system? When I received it last year, it had Windows 10. I reset the laptop while it had Windows 10 installed when I first received it Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM, I think Age of system? (hardware) Laptop was made in 2015. I received it last year from someone else, so I do not know when they purchased it Age of OS installation? I don't know. Have you re-installed the OS? I have only reset the laptop when I received it, so I did not reinstall the operating system CPU Intel Core i7 4750HQ RAM (brand, EXACT model, what slots are you using?) 8GB DDR3 Dual Channel, Samsung, M471B5173DB0-YK0. More info in the Speccy link I provided Video Card NVIDIA GeForce GTX 960M MotherBoard - (if NOT a laptop) N/A Power Supply - brand & wattage (if laptop, skip this one) N/A Is driver verifier enabled or disabled? Disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows Defender Are you using proxy, vpn, ipfilters or similar software? No Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No Are you currently under/overclocking? Are there overclocking software installed on your system? No I have attached a link below to the zip file of DxDiag, msinfo32, and the trace file. 39.71 MB file on MEGA I have also attached screenshots of LatencyMon. Here below is the link to the speccy snapshot: http://speccy.piriform.com/results/NnmU42YHUL02rDbL7YmxbPB
I have been having so many issues with this audio crackling and it's driving me nuts. I have tested both Realtek and Windows audio drivers, and crackling occurs on both, although slightly less on the Windows one. I have run tests through LatencyMon to make sure that it is an internal issue with my system. I can't find any fixes online so I created this thread. I'll provide information here: System Manufacturer? ASUSTeK Laptop or Desktop? Laptop Exact model number (if laptop, check label on bottom) G501JW OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 x86 (32bit) or x64 (64bit)? 64 bit Service pack? Not sure What was original installed OS on system? When I received it last year, it had Windows 10. I reset the laptop while it had Windows 10 installed when I first received it Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM, I think Age of system? (hardware) Laptop was made in 2015. I received it last year from someone else, so I do not know when they purchased it Age of OS installation? I don't know. Have you re-installed the OS? I have only reset the laptop when I received it, so I did not reinstall the operating system CPU Intel Core i7 4750HQ RAM (brand, EXACT model, what slots are you using?) 8GB DDR3 Dual Channel, Samsung, M471B5173DB0-YK0. More info in the Speccy link I provided Video Card NVIDIA GeForce GTX 960M MotherBoard - (if NOT a laptop) N/A Power Supply - brand & wattage (if laptop, skip this one) N/A Is driver verifier enabled or disabled? Disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows Defender Are you using proxy, vpn, ipfilters or similar software? No Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No Are you currently under/overclocking? Are there overclocking software installed on your system? No I have attached a link below to the zip file of DxDiag, msinfo32, and the trace file. 39.71 MB file on MEGA I have also attached screenshots of LatencyMon. Here below is the link to the speccy snapshot: http://speccy.piriform.com/results/NnmU42YHUL02rDbL7YmxbPB
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,670 Location World, Europe, Italy Aug 12, 2020 #2 Hi! Try to reinstall the intel chipset driver version V10.1.1.9 2015/08/13 (available on your laptop support webpage).
Hi! Try to reinstall the intel chipset driver version V10.1.1.9 2015/08/13 (available on your laptop support webpage).
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 12, 2020 #4 xilolee said: Hi! Try to reinstall the intel chipset driver version V10.1.1.9 2015/08/13 (available on your laptop support webpage). Click to expand... I tried that and switched to that driver in device manager and it did notfix the issue.
xilolee said: Hi! Try to reinstall the intel chipset driver version V10.1.1.9 2015/08/13 (available on your laptop support webpage). Click to expand... I tried that and switched to that driver in device manager and it did notfix the issue.
xrobwx71 Administrator Staff member Joined Sep 27, 2019 Posts 2,631 Location Panama City Beach, FL Aug 12, 2020 #5 What do you use Voicemeeter for? Is it something you could temporarily uninstall?
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 12, 2020 #6 xrobwx71 said: What do you use Voicemeeter for? Is it something you could temporarily uninstall? Click to expand... I use voicemeeter for a microphone. I reset my pc without voice meter installed and the issue was still there. I even had the issue before I installed voicemeter.
xrobwx71 said: What do you use Voicemeeter for? Is it something you could temporarily uninstall? Click to expand... I use voicemeeter for a microphone. I reset my pc without voice meter installed and the issue was still there. I even had the issue before I installed voicemeter.
xrobwx71 Administrator Staff member Joined Sep 27, 2019 Posts 2,631 Location Panama City Beach, FL Aug 12, 2020 #7 It's a great program! I use it with my audio interface to play guitar through my PC. I am exploring possibilities until xilolee chimes in again.
It's a great program! I use it with my audio interface to play guitar through my PC. I am exploring possibilities until xilolee chimes in again.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #9 Hi finalzephyr, Did any audio glitches happen while you recorded the trace? It looks like some ndis.sys DPCs are running a little long but I wouldn't think long enough to cause noticeable audio glitches.
Hi finalzephyr, Did any audio glitches happen while you recorded the trace? It looks like some ndis.sys DPCs are running a little long but I wouldn't think long enough to cause noticeable audio glitches.
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 13, 2020 #10 cwsink said: Hi finalzephyr, Did any audio glitches happen while you recorded the trace? It looks like some ndis.sys DPCs are running a little long but I wouldn't think long enough to cause noticeable audio glitches. Click to expand... I'm not sure what you mean. Are you referring to the regular audio popping and dropouts? I only get them when there are certain sound frequencies.
cwsink said: Hi finalzephyr, Did any audio glitches happen while you recorded the trace? It looks like some ndis.sys DPCs are running a little long but I wouldn't think long enough to cause noticeable audio glitches. Click to expand... I'm not sure what you mean. Are you referring to the regular audio popping and dropouts? I only get them when there are certain sound frequencies.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #11 I'm referring to part of the title of your post - audio popping, crackling, dropouts. Did any occur while you captured the trace?
I'm referring to part of the title of your post - audio popping, crackling, dropouts. Did any occur while you captured the trace?
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 13, 2020 #12 cwsink said: I'm referring to part of the title of your post - audio popping, crackling, dropouts. Did any occur while you captured the trace? Click to expand... I don't think I heard any.
cwsink said: I'm referring to part of the title of your post - audio popping, crackling, dropouts. Did any occur while you captured the trace? Click to expand... I don't think I heard any.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #13 Can you trigger such glitches while capturing a trace or is it not easily reproduced?
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 13, 2020 #14 Yes, by pausing and playing media when certain sounds are playing, adjusting an audio slider while audio is playing. I can trigger the dropouts and crackling like that.
Yes, by pausing and playing media when certain sounds are playing, adjusting an audio slider while audio is playing. I can trigger the dropouts and crackling like that.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #15 It might be helpful to look at a trace where the glitches are happening so please see if you can capture one and make it available for download.
It might be helpful to look at a trace where the glitches are happening so please see if you can capture one and make it available for download.
F finalzephyr Member Joined Aug 9, 2020 Posts 24 Aug 13, 2020 #17 Hopefully this worked. Running a trace is kinda confusing for me, but I assume that the initial command is for starting it and the other is for ending it and generating the trace. I tried to create as much crackling/popping/dropouts as I could. 35.93 MB file on MEGA
Hopefully this worked. Running a trace is kinda confusing for me, but I assume that the initial command is for starting it and the other is for ending it and generating the trace. I tried to create as much crackling/popping/dropouts as I could. 35.93 MB file on MEGA
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #18 Thank you. That's correct regarding starting and stopping a trace. I'll have a look and see if I can spot anything.
Thank you. That's correct regarding starting and stopping a trace. I'll have a look and see if I can spot anything.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Aug 13, 2020 #19 Also, please run the following command in a cmd prompt window and post a screenshot of the output in a reply. wmic memorychip get banklabel, configuredclockspeed, DeviceLocator, partnumber, speed
Also, please run the following command in a cmd prompt window and post a screenshot of the output in a reply. wmic memorychip get banklabel, configuredclockspeed, DeviceLocator, partnumber, speed