Asus Laptop BSOD windows 7

parkalash · May 6, 2014

Hello, hope i did the report as it should be and that theres some info in it...

OS - Windows 7 Home Premium
· x64
· What was original installed OS on system? Windows 7 Home Premium
· OEM
· 4 years
· Os uinstall date 2012-12-03

· CPU Intel i7 Q720
· Video Card NVIDIA GeForce GT 240M - 1 GB
· MotherBoard Mobile Intel PM55 Express

· System Manufacturer Asus
· Asus X62J

· Desktop

Patrick · May 6, 2014

Hi,

Both of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code:

6: kd> k
Child-SP          RetAddr           Call Site
fffff880`03325a48 fffff800`034d3169 nt!KeBugCheckEx
fffff880`03325a50 fffff800`034d1de0 nt!KiBugCheckDispatch+0x69
fffff880`03325b90 fffff880`04a1b075 nt!KiPageFault+0x260
fffff880`03325d20 00000000`00000004 NETw5s64+0x14075
fffff880`03325d28 00000000`00000000 0x4

NETw5s64.sys is the problematic driver which is the Intel 5100 wifi driver.

1. Ensure your network drivers (especially WiFi) are 100% up to date via Asus' website - http://www.asus.com/Notebooks_Ultrabooks/M60J/HelpDesk_Download/

2. ESET may be causing NETBIOS conflicts, so please remove and replace it with MSE for temporary troubleshooting purposes:

ESET removal - How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus? - ESET Knowledgebase

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick

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Asus Laptop BSOD windows 7

parkalash

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Patrick

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