ASUS G14 BSOD on battery mode

Hello, and welcome to the forum!

Can you please make the file on Google Drive public ('anyone with the link' rather than 'restricted'). Can you please also answer the questions we ask in the BSOD Posting Intructions? These help us get a clearer understanding of your system and what's happening.
 
I'm sorry, I didn't aware that I need to answer to those questions.

- A brief description of the problem:
My laptop will get BSOD whenever I use it in battery mode. Everything fine when I pluggged in.
I tried to fresh install Windows 11, reinstall all stock driver from ASUS, even tried driver from AMD website as well.
Memtests are good, no issue on RAM

- System info:
ASUS laptop
Model: G14 GA402RK
OS: Windows 11 23H2 64bit
Age of system: 1 year or so
CPU: AMD Ryzen 9 6900HS
RAM: 8GB soldered RAM + 32GB installed RAM (VENGEANCE DDR5 SODIMM 32GB | CMSX32GX5M1A4800C40)
GPU: AMD Radeon RX 6800S
AV: Bitdefender
Are you using proxy, vpn, ipfilters or similar software: Cloudflare WARP
Are you currently under/overclocking: No
 

Attachments

Looking at the dumps the most likely explanation for these BSODs is bad RAM. One dump fails with a 0xC0000005 exception (memory access violation) in a Windows function call, and another dump reports an image checksum error - these are often caused by bad RAM. In addition, the operations in progress in each dump are different and the failure type is different.

I can also see that you're using mismatched RAM. One stick is 8GB Micron MTC4C10163S1SC48BA1 and the other is 32GB Samsung CMSX32GX5M1A4800C40. Mixing RAM is know to be problematic, if you need additional RAM then the best practice is to replace all sticks with a matched set to ensure that all the internal timings line up properly. At minimum you should ensure that any additional sticks you buy are exactly the same part number as the RAM you already have - again to ensure that all the internal timings line up properly.

I suspect that the laptop came with the 8GB RAM installed? I suggest you remove the 32GB RAM stick and see whether the laptop is stable, I think it probably will be. You could also try removing the 8GB RAM and just installing the 32GB RAM stick, you may well find it's stable that way too. Mixing different RAM is always a bad ides.
 
Thanks so much for the reply ubuysa. I will try removing it.

I just wonder why Bsod only happens in recent months, because I have the RAM stick installed when I buy the laptop, it worked fine. Also why it happens only when I unplug the laptop 🤔
 
I'd love to be able to give you good answers to those questions but it's rare that we can be that certain. The power profile will be different on battery for sure, and that may have an impact? I know from long experience that mismatched RAM often causes all sorts of strange issues, and since your dumps could also be explained by bad RAM it makes perfect sense to start with the obvious. If removing a RAM stick doesn't stop the BSODs then we'll look elsewhere.
 
hi i have the same problem. I bought the same model laaptop back in jan, preowned with its ram upgraded to a total off 40gb as well. It has been wokring fine until around may where bluescreens started appearing out of the blue. Have you found any potential fixes which doesnt require removing the ram?
 
Hello @anam, and welcome to the forum.

It's rarely possible to be completely certain when dealing with potential RAM issues. If you read up on how RAM works at the electron level you'll wonder how we ever store any data there at all! We do know from long (and collective) experience that mixing different makes, models, and even part numbers of RAM often causes BSODs and other problems, especially when running in dual-channel mode across different RAM. The internal timings are critical and (IMO) these minor differences are what cause the problems. Consequently, when we see BSODs where the dumps collectively suggest that bad RAM may be a root cause and where the user is mixing RAM, the logical and sensible first option is to run with only one make/model/part number and see whether the system is stable.

If you'd like us to take a look at your dumps and help you to troubleshoot your system then please start your own thread and follow the BSOD posting instructions when you do.
 

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