· OS - Windows 10 version 1909 Single Language 64-bit build 18363.1016
· x64 (64-bit)
· Windows 10 version 1903 was the originally installed OS on the system (not sure if single-language or not; dell service engineer had re-installed windows recently)
· OS was an OEM version (came pre-installed on system); not sure if the current installation is OEM version or not.
· System Manufacturer : DELL
· Exact model number : G3 3590
· SPECCY Summary:
Operating System
Windows 10 Home Single Language 64-bit
Computer type: Virtual
Installation Date: 29-07-2020
CPU
Intel Core i5 @ 2.40GHz
63 °C
Coffee Lake 14nm Technology
RAM
8.00GB
Motherboard
Dell Inc. 0XHJ4R (U3E1) BIOS version 1.10.0
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel UHD Graphics 630 (Dell)
NVIDIA GeForce GTX 1660 Ti with Max-Q Design 6GB (Dell)
56 °C
SLI Disabled
Storage
476GB BC501 NVMe SK hynix 512GB (RAID (SSD))
Optical Drives
No optical disk drives detected
Audio
Realtek Audio
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with reference to:
Re: Inspiron G3 15 3590, frustrated with Dell India escalations team
(it is going to be a long read)
apart from the fact that dell has mistakenly given me the wrong SSD (which they have promised to replace), there is a list of 11 problems already
including the laptop going to sleep [many (around 10) times] despite that the sleep setting is set to never, after i had collected it from the service center. it does not occur everytime but intermittently.
does anyone have solutions for the 11 problems? are these common? (
please ignore the problem(s), i am being guided for in my other thread: UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation )
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the list of current problems:
1 even when sleep is set to never, the laptop goes to sleep after sometime. this problem got solved after 1st time replacement of motherboard, but re-appeared after 2nd time replacement of motherboard. (hence i suspect that the service centre has used the motherboard that came when i bought the laptop for the 2nd time replacement)
2 overheating [graphics card temperature >80C and processor temperature >99C (when playing games or when subjected to testing)]
3 when i put the laptop to hibernate, it goes into hibernation, but sometimes powers on automatically after sometime; and sometimes follows with hibernation on its own. this problem does not happen everytime, but intermittently
4 when i put the laptop to hibernate (with many tabs open in chrome), it goes into hibernation, but sometimes could not retain hibernation data when it resumes, instead BSOD (blue screen) occurs. this problem does not happen everytime, but intermittently
5 computer hangs randomly for about 20 seconds sometimes
6 battery has lost its life (health) (irreversibly) due to the extreme overheating problems. but dell says that the battery is ok, and refuses to replace it.
7 supportassist-os-recovery cannot restore from local-recovery-image (i need link to download DELL factory recovery image from DELL)
8,9 alienware-command-center doesnt retain cooling policy settings, power policy settings. i suspect that this is not a software problem, but a hardware problem.
10 DELL powermanager doesn't retain cooling policy settings after reboot. i suspect that this is not a software problem, but a hardware problem.
11 SOME executable setup.exe wont run even when run as administrator
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i can try to compromise with the problems 7, 8, 9, 10, 11; but the first 6 are serious ones. they are affecting the work for which i bought the laptop. i spent so much money hoping to buy a new faultless laptop. but this machine is faulty. i am fed up with troubleshooting after troubleshooting by dell. and dell neither has solved these in these 10 months, nor agrees to give a new (not refurbished) laptop as replacement nor agrees to refund my money (as it was bought in the USA), despite me having purchased a premium international warranty for extra 45 USD.
please tell me if these problems are common in this model; else how to solve them?
