J jonathan_101 New member Joined Jul 31, 2013 Posts 3 Jul 31, 2013 #1 Hi, As per title I am seeing this error code in Windows Update. So far I have run the automated Fixit tool and the System Update Readiness Tool for W7 64bit (Windows6.1-KB947821-v27-x64.msu). I am of the understanding that this error is caused by corrupted files somewhere which SUR cannot fix up. I have attached the CheckSUR.persist.log and cbs.log. Would it be possible for someone to help me fix this? Thanks View attachment cbs_persist.zip
Hi, As per title I am seeing this error code in Windows Update. So far I have run the automated Fixit tool and the System Update Readiness Tool for W7 64bit (Windows6.1-KB947821-v27-x64.msu). I am of the understanding that this error is caused by corrupted files somewhere which SUR cannot fix up. I have attached the CheckSUR.persist.log and cbs.log. Would it be possible for someone to help me fix this? Thanks View attachment cbs_persist.zip
Tekno Venus Senior Administrator, Developer Staff member Joined Jul 21, 2012 Posts 7,230 Location UK Jul 31, 2013 #2 Hi there, I have prepared a fix for your problem :) Please follow the below steps exactly. Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Please download the attached file, Packs.zip and save this to your Desktop. Right-click on the file and select Extract All... Tick the box labelled Show extracted files when complete then click Extract A window will open showing two folders, Manifests and Packages Open the Manifests folder and copy the files into the following folder (if there are any files) C:\Windows\Temp\CheckSur\Winsxs\Manifests Open the Packages folder and copy the files into the following folder (if there are any files) C:\Windows\Temp\CheckSur\Servicing\Packages Run the System Update Readiness Tool (SURT) again When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please. Surround the log in [CODE][/CODE] tags when pasting it into your post. The SURT log can be found here: C:\Windows\Logs\CBS\CheckSUR.persist.log Kind regards, Stephen Attachments Packs.zip 36.2 KB · Views: 38 Last edited: Jul 31, 2013
Hi there, I have prepared a fix for your problem :) Please follow the below steps exactly. Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Please download the attached file, Packs.zip and save this to your Desktop. Right-click on the file and select Extract All... Tick the box labelled Show extracted files when complete then click Extract A window will open showing two folders, Manifests and Packages Open the Manifests folder and copy the files into the following folder (if there are any files) C:\Windows\Temp\CheckSur\Winsxs\Manifests Open the Packages folder and copy the files into the following folder (if there are any files) C:\Windows\Temp\CheckSur\Servicing\Packages Run the System Update Readiness Tool (SURT) again When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please. Surround the log in [CODE][/CODE] tags when pasting it into your post. The SURT log can be found here: C:\Windows\Logs\CBS\CheckSUR.persist.log Kind regards, Stephen
J jonathan_101 New member Joined Jul 31, 2013 Posts 3 Jul 31, 2013 #3 Hi Stephen Here is the content of the SURT log after following your instructions and running the SURT. ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 19.0 2013-08-01 08:19 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 500 Found 8 errors Fixed 6 errors CBS MUM Corrupt Total count: 8 Fixed: CBS MUM Corrupt. Total count: 6 Fixed: CBS Paired File. Total count: 6 Unavailable repair files: servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Hi Stephen Here is the content of the SURT log after following your instructions and running the SURT. ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 19.0 2013-08-01 08:19 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1: (fix) CBS MUM Corrupt CBS File Replaced WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. (fix) CBS Paired File CBS File also Replaced WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab. Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 500 Found 8 errors Fixed 6 errors CBS MUM Corrupt Total count: 8 Fixed: CBS MUM Corrupt. Total count: 6 Fixed: CBS Paired File. Total count: 6 Unavailable repair files: servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Tekno Venus Senior Administrator, Developer Staff member Joined Jul 21, 2012 Posts 7,230 Location UK Jul 31, 2013 #4 Hi Jonathan, That looks good Those last few errors are caused by a bug in SURT itself and are nothing to worry about. How is Windows Update working now? Please try updating your system again, and if any updates fail, please report back the name/KB number of the update and the error code. Regards, Stephen
Hi Jonathan, That looks good Those last few errors are caused by a bug in SURT itself and are nothing to worry about. How is Windows Update working now? Please try updating your system again, and if any updates fail, please report back the name/KB number of the update and the error code. Regards, Stephen
J jonathan_101 New member Joined Jul 31, 2013 Posts 3 Jul 31, 2013 #5 Hi Stephen, Windows Update is now working correctly. Thank you so much for your help, I really appreciate it! Jonathan
Hi Stephen, Windows Update is now working correctly. Thank you so much for your help, I really appreciate it! Jonathan
