All games are crashing due to graphics driver being reset.

G

gaming

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All games are crashing due to graphics driver being reset. I think this is due to a malware, I ran AVG and Kaspersky and they couldn't find any malware.

I ran sfc /scannow and chkdsk and they didn't show any errors, I have updated and downgraded chipset drivers, graphics, etc and they couldn't resolve the problem.

The temps and voltages are fine, there is no overclock, I have changed the mb, ram, psu and graphics card and that didn't solve the problem, the games are working fine on other systems, but not on this system.

This computer is offline, I have installed Windows Performance Recorder and recorded the traces before, during and after the crash, but I'm unable to analyze it because of lack of debugging symbols, as I cannot connect it to the Internet, I cannot download symbols, idiots at Microsoft have removed offline download of symbols, is there any workaround to add symbols to an offline system?

There are no frame time and frame rate issues with the games, all are running at 60fps. So this graphics driver reset is due to a malware, what on Windows decides to reset the graphics driver? Is there a way to disable or adjust it to prevent it from resetting the graphics driver.

I have disabled TDR with TdrLevel and setting it to 0, it didn't resolve the problem, it is like it is not even there.
 
gaming said:
but I'm unable to analyze it because of lack of debugging symbols, as I cannot connect it to the Internet, I cannot download symbols, idiots at Microsoft have removed offline download of symbols, is there any workaround to add symbols to an offline system?
Click to expand...
Have you tried the following? However, why aren't you able to access the Internet?

Using a Manifest File with SymChk - Windows drivers

Please also follow these posting instructions in order to gather the event logs etc. - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista
 
x BlueRobot said:
Have you tried the following? However, why aren't you able to access the Internet?

Using a Manifest File with SymChk - Windows drivers

Please also follow these posting instructions in order to gather the event logs etc. - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista
Click to expand...
No, I haven't tried the SymChk method. Seems like a hassle. At the point of crash, there more than 10 processes, most of them have calls to ntdll, ntsokrnl, etc, so if I were to use SymChk, will I have to download symbols for the processes making calls to these system files or system files symbols?

I decided to not to connect it to the Internet.

I haven't actually received BSOD, games are just crashing to the desktop with errors like: rottr has been prevented from accessing graphics hardware, device lost, device reset, device hung, gpu cannot respond to more commands because an application has sent invalid commands, etc.
 
Check the temps and voltages, D/L and use the free .zip version of Hardware Monitor.
Open HWM play a game for a bit and expand all the trees and grab and post a screen shot of the hardware monitor readings.
 
Wrench97 said:
Check the temps and voltages, D/L and use the free .zip version of Hardware Monitor.
Open HWM play a game for a bit and expand all the trees and grab and post a screen shot of the hardware monitor readings.
Click to expand...

As I wrote in the OP, temps and voltages are fine. After reading your post, I ran HWinfo and started a game, the game froze, so I couldn't immediately see the readings, but once it became available I checked readings and the maximum temps were below 50 degrees. I couldn't check the voltages but I'm assuming they must be fine too because I changed the PSU with a new one.

If there is a voltage issue, wouldn't it cause BSOD or reboot the computer?
 
If you think you might be infected, Start Here, read and follow instructions carefully, then post here, get a clean bill of health and report back:

Having 2 Anti Virus programs can cause many problems as they tend to not play well with one another.

Un-install both AVG and Kaspersky with their respective uninstallers and try running the game again. If you are on Windows 10, Windows's own anti virus solution, Windows Security is more than adequate for the task. If running Windows 7 or later, you can go back and re-install Kaspersky. Don't re-install both. Again, use the uninstallers from Kaspersky and AVG to uninstall. Do not uninstall using Windows uninstaller. AVG Uninstaller Kaspersky Uninstaller
gaming said:
Seems like a hassle.
Click to expand...
Troubleshooting a PC can be a hassle but also consider the hassle and time spent by us, who are volunteers that are freely giving you our time.
 
Can any of you tell me what exactly on Windows 10 resets the graphics driver and prevents a game from accessing graphics driver?
 
gaming said:
As I wrote in the OP, temps and voltages are fine. After reading your post, I ran HWinfo and started a game, the game froze, so I couldn't immediately see the readings, but once it became available I checked readings and the maximum temps were below 50 degrees. I couldn't check the voltages but I'm assuming they must be fine too because I changed the PSU with a new one.

If there is a voltage issue, wouldn't it cause BSOD or reboot the computer?
Click to expand...
as your Compi crashes likely only during gameing, in this case the unknown graphic wich you did not name till now nor provides a dump, you should change your psu od at least test with another.
my 2 cents
 
gaming said:
No, I haven't tried the SymChk method. Seems like a hassle. At the point of crash, there more than 10 processes, most of them have calls to ntdll, ntsokrnl, etc, so if I were to use SymChk, will I have to download symbols for the processes making calls to these system files or system files symbols?
Click to expand...

Well, if you connected the machine to the Internet, then you would have been able to connect to Microsoft's symbol server and download the symbols automatically from there.

gaming said:
I haven't actually received BSOD, games are just crashing to the desktop with errors like: rottr has been prevented from accessing graphics hardware, device lost, device reset, device hung, gpu cannot respond to more commands because an application has sent invalid commands, etc.
Click to expand...

I know you haven't but the posting instructions would have provided some logs which may have been helpful in identifying the issue. Nevertheless, since completing any of steps given to you is too much hassle, it's too much of a bother to keep responding to your thread.
 
gaming said:
I think what you mean to say is you don't know.
Click to expand...
This is correct. No one else will either without the diagnosing steps.

It's the same when you take your car in for "that noise". They do a diagnosis on it to pinpoint the problem, they give you a why, they get permission to fix it, then they give you a bill.

Cool thing is, here, you won't get a bill. Advice and knowledge are very valuable. Time is valuable. We give it freely. At least have the respect and foresight to make an effort on your side while accepting these values for free.
 
xilolee said:
Check if all cables (inside and outside the pc) are firmly connected/plugged.
Click to expand...
All the connections are firmly plugged in.
MichaelB said:
as your Compi crashes likely only during gameing, in this case the unknown graphic wich you did not name till now nor provides a dump, you should change your psu od at least test with another.
my 2 cents
Click to expand...
It is a RX 580, PSU is CoolerMaster 600W. (It is a new one.)

If I run BasemarkGPU benchmark, in Experience test, it crashes within few seconds, I'm shown an error that basemark is blocked from accessing graphics hardware.
 
x BlueRobot said:
Well, if you connected the machine to the Internet, then you would have been able to connect to Microsoft's symbol server and download the symbols automatically from there.



I know you haven't but the posting instructions would have provided some logs which may have been helpful in identifying the issue. Nevertheless, since completing any of steps given to you is too much hassle, it's too much of a bother to keep responding to your thread.
Click to expand...

I don't want to connect it to Internet because I don't want Microsoft, etc to know my gaming habits. Microsoft has removed offline downloads of debugging symbols, but expects people to use SymChk method, which is even more cumbersome, which is a hassle than downloading the debugging symbols. This is incompetence at best.

xrobwx71 said:
This is correct. No one else will either without the diagnosing steps.

It's the same when you take your car in for "that noise". They do a diagnosis on it to pinpoint the problem, they give you a why, they get permission to fix it, then they give you a bill.

Cool thing is, here, you won't get a bill. Advice and knowledge are very valuable. Time is valuable. We give it freely. At least have the respect and foresight to make an effort on your side while accepting these values for free.
Click to expand...

My reluctance in providing that information is it will reveal the system configuration, which I don't want to share. But that shouldn't prevent a knowledgeable person from telling what exactly triggers Windows to prevent an application from accessing graphics hardware or resetting the graphics driver.
 
gaming said:
All the connections are firmly plugged in.

It is a RX 580, PSU is CoolerMaster 600W. (It is a new one.)

If I run BasemarkGPU benchmark, in Experience test, it crashes within few seconds, I'm shown an error that basemark is blocked from accessing graphics hardware.
Click to expand...
Check out which Version your Driver for your RX 580 has, should be dated 18.11.2020 or later.
Update from here:
https://www.amd.com/de/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
if required and test again.

Keep in mind, your RX consumes up to 211W in gameing mode.
Take your components and calculate if the sum does not exeed 600W, but i guess it does and your current psu can not fullfill the consumption.
thats all one can do for you.
 
MichaelB said:
Check out which Version your Driver for your RX 580 has, should be dated 18.11.2020 or later.
Update from here:
https://www.amd.com/de/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
if required and test again.

Keep in mind, your RX consumes up to 211W in gameing mode.
Take your components and calculate if the sum does not exeed 600W, but i guess it does and your current psu can not fullfill the consumption.
thats all one can do for you.
Click to expand...

My Adrenalin version 20.11.2.

I have one HDD, 1 SSD, 1 GPU and 1 CPU, there are no other hardware. The CPU consumes less than 64W at full load. There is one USB game pad and one USB sound card, mouse and keyboard, I don't have anything else than these. As I'm telling you PSU has been replaced. Is it possible something on the motherboard is not capable of providing enough power when required. I'm starting to think this is a software issue, what on Windows decides to reset the graphics card?
 

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