[SOLVED] Acer with Windows 8 BSOD

dunwoagent · Jan 12, 2013

The error I am receiving is DRIVER_IRQL_LESS_THAN_OR_EQUAL.

· Windows 8
· x64
· What was original installed OS on system? Windows 8
· OEM version
· New
· I have not re-installed the OS

· Intel(R) Core i5-3210M CPU @ 2.5GHz
· NVIDIA GeForce GT 630M
· Mobile Intel HM77 Express
· 90 Watt

· acer
· V3-571G-6407

jcgriff2 · Jan 12, 2013

Hi -

Avast listed a probable cause for all 5 BSODs.

Remove Avast with removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion.

Re-enable Windows Defender (aka MSE in Windows 7, Vista) -

https://www.sysnative.com/forums/bs...4-blue-screen-death-new-laptop.html#post37056

Regards. . .

jcgriff2

BSOD SUMMARY

Code:


Debug session time: Sat Jan 12 20:54:12.331 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\011213-28734-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 1 days 1:54:55.131
*** WARNING: Unable to verify timestamp for aswnet.sys
*** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
Probably caused by : aswnet.sys ( aswnet+313aa )
BugCheck D1, {38, 2, 0, fffff880044d73aa}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880044d73aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_AV_aswnet+313aa
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V2.02
BiosReleaseDate = 08/21/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jan 11 18:58:43.033 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\011113-31312-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 17:51:58.543
*** WARNING: Unable to verify timestamp for aswnet.sys
*** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
Probably caused by : aswnet.sys ( aswnet+313aa )
BugCheck D1, {38, 2, 0, fffff880021643aa}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880021643aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_AV_aswnet+313aa
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V2.02
BiosReleaseDate = 08/21/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jan 11 00:30:29.939 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\011013-29296-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 0:19:39.651
*** WARNING: Unable to verify timestamp for aswnet.sys
*** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
Probably caused by : aswnet.sys ( aswnet+313aa )
BugCheck D1, {38, 2, 0, fffff88003f633aa}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003f633aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_AV_aswnet+313aa
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V2.02
BiosReleaseDate = 08/21/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jan 11 00:21:49.963 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\011013-32703-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 1:48:49.361
*** WARNING: Unable to verify timestamp for aswnet.sys
*** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
Probably caused by : aswnet.sys ( aswnet+313aa )
BugCheck D1, {38, 2, 0, fffff8801ad163aa}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8801ad163aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_AV_aswnet+313aa
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V2.02
BiosReleaseDate = 08/21/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jan 11 00:10:27.739 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\011013-41984-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 1:54:29.347
*** WARNING: Unable to verify timestamp for aswnet.sys
*** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
Probably caused by : aswnet.sys ( aswnet+313aa )
BugCheck D1, {38, 2, 0, fffff88003e313aa}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003e313aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_AV_aswnet+313aa
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V2.02
BiosReleaseDate = 08/21/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

        
       J. C. Griffith, Microsoft MVP (jcgriff2)   
             
           [url]https://mvp.support.microsoft.com/profile/Griffith[/url]   

           [url]www.sysnative.com[/url]
             
           [url]www.jcgriff2.com[/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

dunwoagent · Jan 12, 2013

Thank you very much for the quick reply, sir. I have done all of that and I will report back to you in a few days.

jcgriff2 · Jan 12, 2013

That's fine - at your convenience.

If the Admin account works OK in normal Windows, use it to create a new user-admin account & transfer files over from the old.

http://windows.microsoft.com/en-US/windows7/Create-a-user-account

Regards. . .

jcgriff2

dunwoagent · Jan 16, 2013

jcgriff2 said:
That's fine - at your convenience.

If the Admin account works OK in normal Windows, use it to create a new user-admin account & transfer files over from the old.

Create a user account

Regards. . .

jcgriff2

It's been several days and no BSOD! Thanks for the help!

jcgriff2 · Jan 16, 2013

Hi -

Glad to hear the good news. Thanks for posting back.

Regards. . .

jcgriff2

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[SOLVED] Acer with Windows 8 BSOD

dunwoagent

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jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

dunwoagent

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

dunwoagent

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

[SOLVED] Acer with Windows 8 BSOD

dunwoagent

New member

Attachments

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

dunwoagent

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

dunwoagent

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)