[SOLVED] A significant number of skips and pops. FIX: I don't use sleep mode anymore.

Aeri

Aeri

Member
Joined
Dec 20, 2020
Posts
8
It took a minute as I had to figure out that xPerf wouldn't work while Latencymon was running, I'd like to humbly suggest you add that tip to the tutorial thread. (Also for the record I had a glorious period of the issue going away for a bit after running diskcheck)

I've been living with regular skips/pops for like, almost year and never got around to fixing it because I didn't know of anyone who could help me.


Below, you can find my trace.zip, SysnativeFileCollectionApp.zip, and Speccy attached, (Actually, Trace.etl was too large! For your convenience I have uploaded it to Google Drive as an alternative, it's only 42 mb and the tutorial says to attach it, might want to get that looked at :s)

I'd also like to notice that the sounds are VERY noticeable even though the bars aren't as long on latency mon as they are in some other screenshots I've seen.

  1. Currently operating Windows 10, 64 bit
  2. OS is a retail version I guess?
  3. 2~ years old as far as hardware, The OS is probably about as old, actually a little less, I'm pretty sure something went wrong and I had to reinstall it somewhere along the line
  4. At some point I think I have, but I can't just go reinstalling the whole OS every time something goes wrong, there's like, at least a day of re-acquiring software and downloading it ya'know, I'd prefer to save that as a last resort
  5. I installed the OS myself, I put my own PC together
  6. Desktop, no model no
  7. Mobo is a ASUSTeK COMPUTER INC. STRIX Z270E GAMING (LGA1151)
  8. CPU is a Core i7 7700K
  9. Memory is G.SKILL TridentZ RGB Series 16GB (2 x 8GB), I can't seem to find the PRECISE model, but it's like this, and the sticks are in slot 2 and 4 due to a physical constraint of the tower fan
  10. GTX 1080Ti
  11. Corsair RM750
  12. I don't know what driver verifier is, and after googling, do not have any reason to believe it is running, if it is, I'm unaware
  13. I use Malwarebytes
  14. No Proxies/VPN/ETC
  15. I do not believe so, Samsung Magician was installed to troubleshoot SSD issues at some point but that's it
  16. The XMP profile for my memory is enabled, but I loaded my default motherboard config in BIOs because when I tried to overclock it, the CPU ran way too hot, it has some kind of "easy mode for people who don't know what they're doing" thing but it was too much, ideally I'd like to figure out how to work my motherboard's BIOS settings and dial the overclock down just a tad from where the computer sets it automatically. But, to put it quickly, memory XMP, no CPU.
 

Attachments

xilolee said:
Hi!

1st try: uninstall malwarebytes (windows defender should activate by itself).
And check if the problem disappears...
Click to expand...

While I was waiting for a response, Nvidia automatically notified me of a new GPU driver, I had it "perform a clean install", and among other things it contains the "HD audio driver" from Nvidia, I think I need more time to verify if this has somehow fixed it (Do you think it might've?) If not, I'll try removing Malwarebytes and return in a bit if the issue resurfaces.

As of installing the update from Nvidia, It's played half an hour of music in the background while I game free of the issues that have been plaguing me (It did skip once or twice, but the rate is radically reduced). Annoyingly there's no real way for me to check if the issue has vanished aside from... keep using my PC for a while ¯\_(ツ)_/¯

Thanks for the assist anyways.
 
xilolee said:
Ok, let me know.
Click to expand...

Follow up: It's still doing it after uninstalling Malwarebytes. Primarily seems to be an issue after bringing the system back out of Sleep Mode.

It was skipless for a while after updating the GPU drivers but the issue came back after putting it to sleep for the night and waking it up the following morning, and after subsequent restarts, Malwarebytes was removed as per your suggestion to no avail.


Actually it reduces quite a lot after I let the system finish starting everything up but it always eventually comes back.
 
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xilolee said:
Next try: disable Windows fast startup (control panel).
Or hibernation altogether.
Click to expand...
Wow, if you can believe it, I didn't know that was on and it solved a lot of other problems that I couldn't identify the cause of! Like some programs being open when I restarted my computer even though I was pretty sure they shouldn't be. I'm pleased to report that everything is "Back to normal" for now; or, at least, I'm pretty sure this is acceptable margins given that I was out of the room for most of the time that the test was running, but I didn't hear it skip once.

Is there anything else to "disabling hibernation and fast startup" besides just unticking the two boxes here? I just went ahead and disabled hibernation because I don't like, ever use it anyways.1608769680661.png


I don't want to get my hopes up, because I've thought I licked this issue like, twice, but for now it seems to have stopped. Do you think I should try reinstalling Malwarebytes at some point? I'm thinking maybe I wait a few days to try it for the sake of troubleshooting. But I owe you a debt of gratitude and appreciate your help, if this doesn't solve the problem once and for all I'll be back I suppose.
 
I think it should have done it, but there's also a command to be launched in command prompt(admin) that should do the same thing.
If you don't have hiberfil.sys in c:, hibernation should be gone away.
Yes, you can reinstall mbam.

Let me know if everything works after some days. 😜
 
xilolee said:
I think it should have done it, but there's also a command to be launched in command prompt(admin) that should do the same thing.
If you don't have hiberfil.sys in c:, hibernation should be gone away.
Yes, you can reinstall mbam.

Let me know if everything works after some days. 😜
Click to expand...
Okay, so it's now tomorrow and I've now discovered that with "Fast boot" and hibernation disabled.


Waking up from sleep mode (n)

Full reboot (y)



On one hand I might just have to get used to shutting my PC all the way down at night, which is kind of inconvenient but at least I know it stops the problem.

On the other hand, if you have any quick suggestions about something else I might be able to do I'll take em ¯\_(ツ)_/¯.
 
(Before we removed it) were you used to use sleep or hibernation?

Try this command, from a command prompt (admin):
Code: 
bcdedit /set USEPLATFORMCLOCK 1
Reboot and see if this helps (after PC sleep).
If yes, you could also re-enable hibernation and fast startup and see if it works even with them enabled.


How to open a command prompt (admin):
(AKA Elevated Administrative Command Prompt)
(AKA an elevated command prompt)
Read More:
 
Aeri said:
Okay, so it's now tomorrow and I've now discovered that with "Fast boot" and hibernation disabled.


Waking up from sleep mode (n)

Full reboot (y)



On one hand I might just have to get used to shutting my PC all the way down at night, which is kind of inconvenient but at least I know it stops the problem.

On the other hand, if you have any quick suggestions about something else I might be able to do I'll take em ¯\_(ツ)_/¯.
Click to expand...
Many don't realize that shutting down and starting from a cold boot is the only way to reset memory as reboot does not do that.
That makes me wonder if perhaps memory isn't the issue here. I would run memtest 86 on each stick individually you may have a bad one.
 
xilolee said:
(Before we removed it) were you used to use sleep or hibernation?

Try this command, from a command prompt (admin):
Code: 
bcdedit /set USEPLATFORMCLOCK 1
Reboot and see if this helps (after PC sleep).
If yes, you could also re-enable hibernation and fast startup and see if it works even with them enabled.


How to open a command prompt (admin):
(AKA Elevated Administrative Command Prompt)
(AKA an elevated command prompt)
Read More:
Click to expand...

Sorry my spam filter falsely picked this up.

I used to use Sleep Mode most of the time. Can you explain to me what USEPLATFORMCLOCK command does? a simple search didn't reveal an obvious answer.
 
It should set Windows to use only the HPET timer instead than a mix of older ones.
It should be a good thing, but the reality is it depends by the system configuration.
And it should work better with eist/speedstep/cool&quiet/c-states turned off.
 
Okay so I ran bcdedit /set USEPLATFORMCLOCK 1 and tested the memory.


The memory returned 0 faults, however the platform clock thing really screwed something up. Everything runs really slow and the computer reports that the CPU usage is higher than any processes are actually displaying. Ey boss how do I undo this last one?
 
You could also try to disable eist/speedstep and c-states in your bios settings before giving up on this parameter.

By the way, to set the previous setting, open a command prompt (admin) and launch:
Code: 
bcdedit /set USEPLATFORMCLOCK 0
bcdedit /deletevalue useplatformclock
 
xilolee said:
You could also try to disable eist/speedstep and c-states in your bios settings before giving up on this parameter.

By the way, to set the previous setting, open a command prompt (admin) and launch:
Code: 
bcdedit /set USEPLATFORMCLOCK 0
bcdedit /deletevalue useplatformclock
Click to expand...

Right, so, with those parameters active (bcdedit /set USEPLATFORMCLOCK 1) the computer runs at a crawl, unusably slow, like, a full minute between right clicking the command prompt icon and the right click menu opening.


I might give that a whirl but it'll be a bit as I need to go learn what those are and how to do that. At the very least I know I can just shut down my computer at night instead of relying on sleep mode, it's a tiny bit annoying but not the end of the world.


Another thing I want to do but don't have enough experience to do yet is overclock my CPU just a bit, the Asus motherboard I have has an "auto" mode, but it runs too hot if I try to use that, but I'm pretty sure my processor can be pressed just a bit harder than it is in its default configuration, but I still need to learn how to use its BIOS settings. I know a little more than some people about computers but I have a long way to go.
 
They are processor technologies that try to reduce power consumption when it's possible.
Technologies that do the opposite thing are intel turbo boost and AMD Turbo Core - AMD Core Performance Boost (CPB).
I.e., these technologies underclock and overclock already our machines without our intervention.
If supported by the processor and the motherboard...
Check Intel® Core™ i7-7700K Processor (8M Cache, up to 4.50 GHz) Product Specifications to know the available advanced technologies for your processor.



Aeri said:
I used to use Sleep Mode most of the time.
Click to expand...

Given that he problem seems to be the sleep, you could try hibernate instead.
 
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