Hello,
Please allow me to start by saying thank you SO much for the kindness and generosity of this forum. It truly is amazing that such kindhearted and helpful people exist in today's world.
My name: John
Computer: HP Pavilion dv7
RAM: 16 GB
Platform: Was Windows 7 Home Premium SP1, 64 bit. Recently upgraded to Windows 7 Professional 64 bit (more on this below)
Please forgive me for this lengthy description of my problem but I guess I need to tell you how I got here to better diagnose how to achieve a resolution to the problems I am having.
A few weeks ago I made the big mistake of trying to upgrade from Windows 7 Home Premium to the free Windows 10 being offered these days. It slowed my computer down and I lost my audio playback on everything. I searched the Internet for 3 days trying to find a solution to my incompatible soundcard driver and after seeing so many people with the same unresolved problem I realized I had to roll the system back to Windows 7 Home Premium.
I now had problems with certain windows screens crashing. If I go to "Start | right-click Computer | Properties" the properties are displayed in an opaque screen with the "Windows has stopped working" error popup message. Sometimes the Windows "Tree" view screen, and various other screens, will also crash. If I want to see an enlarged photo or image and right-click the image and select "Preview" I get an hourglass icon for a few seconds but my "Windows Photo Viewer" never opens up to display the photo and the hourglass simply goes away. The only way to view an image is in a photo editing software.
I tried sfc /scannow but it would never go past about 58% completion and showed errors it couldn't fix. I thought I should try to find a Windows 7 installation disk and see if I could resolve the various problems that way. I purchased a Windows 7 Professional 'Full Packaged Product' media and did an upgrade from Windows 7 Home Premium to Windows 7 Professional. That turned out to be my second mistake. The upgrade went fine but I still had most of the same problems. I decided to do a repair install of Windows and saw I should delete Service Pack 1 before doing the repair install. Then was when I realized I hadn't uninstalled SP1 before upgrading from Win 7 Premium SP1 to Win 7 Pro (without SP1). The problem is SP1 apparently cannot be uninstalled now. SP1 isn't listed in the list of updates and service packs. If I try to reinstall SP1 the system tells me I can't do it because it is already installed. If I try to uninstall SP1 via an elevated command prompt it says SP1 isn't there. On the other hand SP1 shows up in the computer properties. To further complicate things when I try to ignore SP1 and do a repair install of Win 7 Pro anyway it says there are various drivers, etc., that show up now as incompatible with the repair install and the installation process is halted.
It seemed my only option without doing a full fresh install of Windows 7 Pro was to try to repair the sfc /scannow issue and hope that would fix things. This is what led me here. As I researched the sfc /scannow your wonderful " SFCFix" tool showed up in a post I ran across.
Here's what I've done. I rebooted into Windows Safe Mode, executed an elevated command prompt, and ran "chkdsk /x /f /r". I then ran sfc /scannow from Safe Mode via elevated command prompt. I still couldn't get it to go past about 58% completion. Soon after this I discovered the SFCFix tool. It repaired things to the point where I could get scannow to go through to 100% completion. Yes! Thank you.
I do have 8 issues the tool can't repair automatically. I see some of the corrupted files are x86_microsoft files which gives me hope things may be fixed if I can get these corrupted files repaired. I saw the files were located in the Windows/winsxs folder and thought it might be a file permissions problem. I set the permissions to full and ran the SFCFix tool again but still have the 8 corrupted files.
Attached are my SFCFix.txt and CBS.zip files. I included two SFCFix.txt files. The first SFCFix.txt file is the one that resulted in at least one repair which I think fixed sfc /scannow to where it will get to 100%. The second SFCFix.txt file is where things stand now.
The CBS file was too large to upload so here's the "box" link.
https://app.box.com/s/bbq2mu4hfodi86uigzimavx5iuvevc66
Thanks in advance for your kind help,
John
Please allow me to start by saying thank you SO much for the kindness and generosity of this forum. It truly is amazing that such kindhearted and helpful people exist in today's world.
My name: John
Computer: HP Pavilion dv7
RAM: 16 GB
Platform: Was Windows 7 Home Premium SP1, 64 bit. Recently upgraded to Windows 7 Professional 64 bit (more on this below)
Please forgive me for this lengthy description of my problem but I guess I need to tell you how I got here to better diagnose how to achieve a resolution to the problems I am having.
A few weeks ago I made the big mistake of trying to upgrade from Windows 7 Home Premium to the free Windows 10 being offered these days. It slowed my computer down and I lost my audio playback on everything. I searched the Internet for 3 days trying to find a solution to my incompatible soundcard driver and after seeing so many people with the same unresolved problem I realized I had to roll the system back to Windows 7 Home Premium.
I now had problems with certain windows screens crashing. If I go to "Start | right-click Computer | Properties" the properties are displayed in an opaque screen with the "Windows has stopped working" error popup message. Sometimes the Windows "Tree" view screen, and various other screens, will also crash. If I want to see an enlarged photo or image and right-click the image and select "Preview" I get an hourglass icon for a few seconds but my "Windows Photo Viewer" never opens up to display the photo and the hourglass simply goes away. The only way to view an image is in a photo editing software.
I tried sfc /scannow but it would never go past about 58% completion and showed errors it couldn't fix. I thought I should try to find a Windows 7 installation disk and see if I could resolve the various problems that way. I purchased a Windows 7 Professional 'Full Packaged Product' media and did an upgrade from Windows 7 Home Premium to Windows 7 Professional. That turned out to be my second mistake. The upgrade went fine but I still had most of the same problems. I decided to do a repair install of Windows and saw I should delete Service Pack 1 before doing the repair install. Then was when I realized I hadn't uninstalled SP1 before upgrading from Win 7 Premium SP1 to Win 7 Pro (without SP1). The problem is SP1 apparently cannot be uninstalled now. SP1 isn't listed in the list of updates and service packs. If I try to reinstall SP1 the system tells me I can't do it because it is already installed. If I try to uninstall SP1 via an elevated command prompt it says SP1 isn't there. On the other hand SP1 shows up in the computer properties. To further complicate things when I try to ignore SP1 and do a repair install of Win 7 Pro anyway it says there are various drivers, etc., that show up now as incompatible with the repair install and the installation process is halted.
It seemed my only option without doing a full fresh install of Windows 7 Pro was to try to repair the sfc /scannow issue and hope that would fix things. This is what led me here. As I researched the sfc /scannow your wonderful " SFCFix" tool showed up in a post I ran across.
Here's what I've done. I rebooted into Windows Safe Mode, executed an elevated command prompt, and ran "chkdsk /x /f /r". I then ran sfc /scannow from Safe Mode via elevated command prompt. I still couldn't get it to go past about 58% completion. Soon after this I discovered the SFCFix tool. It repaired things to the point where I could get scannow to go through to 100% completion. Yes! Thank you.
I do have 8 issues the tool can't repair automatically. I see some of the corrupted files are x86_microsoft files which gives me hope things may be fixed if I can get these corrupted files repaired. I saw the files were located in the Windows/winsxs folder and thought it might be a file permissions problem. I set the permissions to full and ran the SFCFix tool again but still have the 8 corrupted files.
Attached are my SFCFix.txt and CBS.zip files. I included two SFCFix.txt files. The first SFCFix.txt file is the one that resulted in at least one repair which I think fixed sfc /scannow to where it will get to 100%. The second SFCFix.txt file is where things stand now.
The CBS file was too large to upload so here's the "box" link.
https://app.box.com/s/bbq2mu4hfodi86uigzimavx5iuvevc66
Thanks in advance for your kind help,
John
