81 Windows 8.1 updates will not install

[DeighvidCuza]

I have 81 windows updates that have been sitting there since January and will not install.

Anything you guys can do to help would be SO GREATLY appreciated!

What I've done so far:

• When I run the windows update diagnostic tool I see Error 0x80070057 and that the diagnostic fixed it, yet it pops up again whenever I run the diagnostic tool. It also says that there was registry which was fixed but is not specific nor offers any code for that. After this I still cannot update

• In cmd I've run /sfc /scannow which yields the response:

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios

• After this I ran "DISM /Online /Cleanup-Image /RestoreHealth" (side note: I don't have a windows disk [or disk drive] and don't know if there is an installation image on my machine anywhere) which yielded response (after the process loaded to 100%):
  

Error: 6801

Transaction support within the specified resource manager is not started or was
shut down due to an error.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

• Lastly I ran the SFCFix tool provided which could not find or fix any corruptions but of course there are corruptions because I cannot update and the earlier SFC scan indicated something was corrupt.

Attached you will find the SFCFix.exe .txt file for reference.
For some reason I cannot attach my CBS log zip so I put it in drop box for you guys https://www.dropbox.com/s/pfmv0dg5tvnnlw2/CBS.zip?dl=0
​EDIT: I also attached the DISM log file just in case that's useful

I don't know what else to do. Please help and thank you so much for your time!

 

[DeighvidCuza]

Bump, anyone? :/

 

[BrianDrab]

Hi and welcome to Sysnative.

There are a couple things we can try for this.

Step#1 - Windows Module Installer
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click your start button and select Run. Type services.msc in the Open box and click OK.
2. Scroll down until you see Windows Modules Installer
3. Right click it and click properties
4. Change startup type to Automatic
5. Reboot the computer and try Windows Update again

Only do Step#2 below if Step#1 doesn't work. You may also reset the service above back to Manual.

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

1. Right-Click on the Start button and select Command Prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms



Then reboot and give Windows Update another try and let me know how it performs.

 

[DeighvidCuza]

Hi and welcome to Sysnative.

There are a couple things we can try for this.

Step#1 - Windows Module Installer
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click your start button and select Run. Type services.msc in the Open box and click OK.
2. Scroll down until you see Windows Modules Installer
3. Right click it and click properties
4. Change startup type to Automatic
5. Reboot the computer and try Windows Update again

Only do Step#2 below if Step#1 doesn't work. You may also reset the service above back to Manual.

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

1. Right-Click on the Start button and select Command Prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms



Then reboot and give Windows Update another try and let me know how it performs.

For Step 1: The setting was alraedy on automatic, but I rechecked it and restarted anyways. Unfortunately same result of inability to update.

For Step 2: I input all the commands, some of which appears have failed. I have attached a copy of the cmd prompt to hopefully help figure out what happened. After I ran the commands I restarted and tried to update and encountered a new error which I have attached a screenshot for. Now the updates cant even be found when checking for updates, it just comes up with this or similar error.

Thanks so much for your help! what should I do now?

 

[BrianDrab]

Can you try the following again?

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
   
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
   C:\Windows\Logs\CBS\CBS.log

 

[DeighvidCuza]

CORRECTION! It seems to have partially worked

I restarted again and tried the "update and restart" option and this time it started to install some of the updates. After it restarted I checked for updates again and this time there were a lot less than 80. When I chose to install it began to install them thich took a while, but the problem seems to have been partially solved by something in the combination of the first 2 steps that you gave me.

I went to check updates again and install the optional ones that I left. First time I tried I got an error an installed, but now it seems to have worked the second time around.

WOO Thank you so much!! Do you think I should still go through with the 3rd recommendation you gave for good measure?

 

[BrianDrab]

If it's working there is no need. Awesome to hear!

 

[DeighvidCuza]

If it's working there is no need. Awesome to hear!

Well the updates installed, but when I check for updates sometimes I get a 8024401C error. I've restarted an checked a few times to see how often it's reproducible, and it looks to come up about half the time

 

[BrianDrab]

Let's see if we can figure out why. Please do the following and let me know how your screen looks.

1. Click your Start button and then type Windows Update.
2. Click on Windows Update Settings that comes up in the search list.
3. Click on Choose how updates get installed.
4. How does your screen look? What options are selected and are any of them greyed out?

 

[DeighvidCuza]

Let's see if we can figure out why. Please do the following and let me know how your screen looks.

1. Click your Start button and then type Windows Update.
2. Click on Windows Update Settings that comes up in the search list.
3. Click on Choose how updates get installed.
4. How does your screen look? What options are selected and are any of them greyed out?
View attachment 12661

so sorry for the late reply. This is what my screen looks like. I don't use metro. Also, I have microsoft updates disabled because I have an "unofficial" version of Office. lol

 

[BrianDrab]

I have an "unofficial" version of Office

I personally do not support the use of "unofficial" software". As a result I will be unable to help you further unless all illegal software is uninstalled from the machine. Let me know what you decide. Thank you.