[SOLVED] [7SP1 x64] WinFeatures dialog box empty & .mum files missing

[sleveo]

Presenting problem: Windows Features dialog box empty.

Ran sfc which found no violations.
Ran SURT, which found a few problems: Package_277_for_KB3212646, Package_278_for_KB3212646. Per directions at MS, I downloaded the service pack from MS catalog, placed it in the proper temp folder and ran SURT again. No luck.
I also tried and failed to delete the registry keys, per Raymond.cc for \Package_277_for_KB3212646 and \Package_278.

Please help. Details below.

~~ NOTE: When we get this fixed, I would love to know why following the directions on these sites did NOT fix my problem.
https://support.microsoft.com/en-us/help/2700601/how-to-fix-errors-found-in-the-checksur-log
Fix for Blank or Empty Windows Features List in Vista and 7 • Raymond.CC (I could not delete the registry key, even with the RunAsSystem utility run as admin.)

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-03 13:24:43.781
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-01-03 13:25:54.792
----------------------EOF-----------------------

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-01-02 21:10
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 64: <assemblyIdenINDX(
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 319
Found 2 errors
CBS MUM Corrupt Total count: 2
Unavailable repair files:
servicing\packages\Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.cat

 

[Sysnative Windows Update]

Re: Windows Features dialog box empty. & .mum files missing

Hello and welcome to Sysnative!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, please run SURT again and attach CheckSUR.log
Also tell me if you Features box has been populated.

 

[sleveo]

Re: Windows Features dialog box empty. & .mum files missing

OMG softwaremaniac,
It's Fixed!

You did it again. You helped me few weeks ago. I was hoping if I gave you the right info, you could fix it in one go. And you did. Windows Features also works fine now. I tried for hours to fix it and failed. People tend to reinstall when they see this sort of error. Glad I didn't have to reinstall. Thank you so much. You rule.

~~ Now for the hard part, but only if you have time:
Q: Why did following the directions on these sites NOT fix my problem? Are they wrong?
https://support.microsoft.com/en-us/...e-checksur-log
Fix for Blank or Empty Windows Features List in Vista and 7 • Raymond.CC (I could not delete the registry key, even with the RunAsSystem utility run as admin.)


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-01-03 19:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 64: <assemblyIdenINDX(
(fix) CBS MUM Corrupt CBS File Replaced Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_277_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_278_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 270
Found 2 errors
Fixed 2 errors
CBS MUM Corrupt Total count: 2
Fixed: CBS MUM Corrupt. Total count: 2
Fixed: CBS Paired File. Total count: 2

 

[Sysnative Windows Update]

Re: Windows Features dialog box empty. & .mum files missing

What I have done in my fix (only another way) were the steps outlined in the first article. I would disagree with the second article, because there is really no need to delete anything if you have the replacement files. I hope I have helped.

What I do, is I extract the missing files and "pack them up" with "instructions for SFCFix.exe to "read", so it knows where to place what.

Glad to hear it's working again. I'll mark the thread as solved.

Take care.