[7Home] error received when backing up

[m60Jf]

Hello,
I have a system running Win 7 Home edition. To back up, I plug in an external drive, a WD passport.

I run Windows backup, and at the conclusion I get a message "Check your backup results", with next line saying "The backup completed but some files were skipped", with an Options button.

When I click on Options, I get an option to check skipped files, This reports these files were skipped:

Backup encountered a problem while backing up file C:\Users\Administrator\AppData\LocalLow. ErrorThe system cannot find the file specified. (0x80070002))
Backup encountered a problem while backing up file C:\Users\Administrator\Contacts. ErrorThe system cannot find the file specified. (0x80070002))
Backup encountered a problem while backing up file C:\Users\Administrator\Searches. ErrorThe system cannot find the file specified. (0x80070002))

Would someone tell me how to fix this?

Thank you in advance.

 

[xilolee]

Hi m60Jf. :wave:
This should be normal according to MS Support: Error code 0x8100002F and or error code 0x80070002 when you back up files in Windows 7 (click). Summary (quoted from that page):

Read More:

Symptoms
After you back up files by using Windows Backup on a Windows 7-based computer, you receive a notification that resembles the following:

Check your backup results
The backup completed but some files were skipped.

When you click the Options button that is next to the notification, you receive the following message:

Check your backup results
The backup completed but some files were skipped.
View skipped files

When you click the View skipped files link, you see one of the following error logs.
Scenario 2:

- Backup encountered a problem while backing up file C:\Users\<User Name>\AppData\LocalLow. ErrorThe system cannot find the file specified. (0x80070002))
- Backup encountered a problem while backing up file C:\Users\<User Name>\Contacts. ErrorThe system cannot find the file specified. (0x80070002))
- Backup encountered a problem while backing up file C:\Users\<User Name>\Searches. ErrorThe system cannot find the file specified. (0x80070002))

Scenario 2 cause
This issue occurs if the following conditions are true:
• Windows Backup tries to back up files in the LocalLow, Contacts, and Searches folders.
• These folders are not present on your computer.
Note: These folders are created only if certain applications are installed on the computer.

Scenario 2 resolution: You can safely ignore this error message.
However, you can also use one of the following methods to eliminate this error message during future backup operations:
• Create the missing LocalLow, Contacts, and Searches folders that are listed in the error message.
• Exclude the folders from the files to back up in the Backup settings, and then include those folders in their original location. To exclude the folders in the additional locations and to include those folders in the original location, follow these steps:

1. In Control Panel, open Backup and Restore.
2. In the Backup section, click Change settings.
3. In the Set up backup dialog box, click Next.
4. In the What do you want to back up dialog box, click Let me choose, and then click Next.
5. Expand Data Files, expand <your user name> Libraries, expand Additional Locations, and then click to clear the AppData folder, Contacts, and Searchescheck boxes.
6. Expand Computer, expand the item for your system drive (for example, expand Local Disk (C:)), expand Users, expand <your user name>, and then click to select the AppData, Contacts, and Searchescheck boxes if they exist.
7. Click Next, and then click Save settings and exit.
8. In Backup and Restore, click Back up now to perform a new backup. The backup operation should complete without errors.

 

[m60Jf]

Hi xilolee,

After reading the MS Support on your link with error code [FONT=&quot]0x80070002, then yes it seems normal. More specifically they give three Scenarios, and the Scenario 2 is closest to my error. Generically under Scenario 2 they posted "...<User Name> ... ". In my results that would be "[/FONT]Administrator".

Is there a way to put the missing files in place (whatever they are) so the backup will give the simple message "Backup Completed Successfully".

Other than that message it gives me the idea that I should not consider the backup to be successful. A successful message gives peace of mind.

Thank you for your response.

 

[xilolee]

The solution is already included in my previous message.

 

[DavidLMO]

Did you read the entire

https://www.sysnative.com/forums/wi...rror-received-when-backing-up.html#post211787

Your answer IS there.

M$ does STOOPID things. They SHOULD have said "Ignoring certain files cause they do not exist" Rather than ERROR!!!!!!! UNSUCCESFUL BACKUP!!!!!!!

Just ignore it or use something else like Macrium.

 

[Piter101]

[FONT=&quot]I understand that you are getting error 0x80070002 while trying to backup files.[/FONT]
[FONT=&quot]For better understanding of the issue please provide us following information:[/FONT]

1. Have you made any changes to the computer prior this issue?
   
2. Have you changed the location of the ‘Users’ Folder?

[FONT=&quot]Please follow these steps and let me know if it helps:[/FONT]
[FONT=&quot]Check for the Missing Profiles in Registry[/FONT]
[FONT=&quot]To check whether you have missing profiles:[/FONT]
[FONT=&quot]1. Open regedit, navigate to the above registry key. (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList). Expand the list.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]2. Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of[/FONT]
[FONT=&quot] %SystemRoot%\System32\Config\SystemProfile,[/FONT]
[FONT=&quot]%SystemRoot%\ServiceProfiles\LocalService, and[/FONT]
[FONT=&quot]%SystemRoot%\ServiceProfiles\NetworkService respectively.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]3. Starting from the 4th profile, the ProfileImagePath should contain path to the user profiles on your machine, such as C:\users\Christine[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]4. If one or more of the profile has no profile image, then you have missing profiles. [/FONT]
[FONT=&quot]To work around this, delete the profile in question[/FONT]
[FONT=&quot]Caution: The registry contains critical settings that are necessary for your system to function properly. Take extra caution while making changes[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]1. First, export the ProfileList key for safekeeping. (Right click on the key, choose “Export”, and save it to the desktop.)[/FONT]
[FONT=&quot]2. Right click on the profile in question, choose delete.[/FONT]
[FONT=&quot]3. Try back up again.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Note: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.[/FONT]
[FONT=&quot]You can also refer the below mentioned links.[/FONT]
[FONT=&quot]http://blogs.technet.com/filecab/archive/2008/03/12/common-causes-and-solutions-to-backup-system-restore-and-complete-pc-backup-problems-updated.aspx[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]You may also refer to the article below and download the update package and see if it helps to fix the issue:[/FONT]
[FONT=&quot]You encounter problems when you move data over USB from a Windows 7 based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM[/FONT]
[FONT=&quot]http://support.microsoft.com/kb/976972[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Hope this helps.

In case of any data loss in the future, you'd better back up your computer before hand.


[/FONT]