[SOLVED] 2023-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5023765) - Failed to install

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

Hello,

Below the content of that file:

PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\(user)\AppData\Local\niemiro\Archive\package_2596_for_kb5017367~31bf3856ad364e35~amd64~~6.3.1.13.cat to C:\Windows\servicing\packages\package_2596_for_kb5017367~31bf3856ad364e35~amd64~~6.3.1.13.cat.
Successfully copied file C:\Users\(user)\AppData\Local\niemiro\Archive\package_2596_for_kb5017367~31bf3856ad364e35~amd64~~6.3.1.13.mum to C:\Windows\servicing\packages\package_2596_for_kb5017367~31bf3856ad364e35~amd64~~6.3.1.13.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




RegistryExport::
Successfully exported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_prnms003.inf_31bf3856ad364e35_6.3.9600.20474_none_44224560c0ec8fe9.

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_prnms003.inf_31bf3856ad364e35_6.3.9600.20474_none_44224560c0ec8fe9]
"S256H"=hex:14,36,2e,05,ba,6a,62,d3,b8,fb,f7,17,dc,1e,31,d8,2d,33,0f,5b,03,07,\
8e,d1,ca,5c,c5,89,0b,01,6b,5c
"identity"=hex:70,72,6e,6d,73,30,30,33,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,\
3d,6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,\
74,65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,33,2e,39,36,30,30,2e,32,30,34,37,\
34,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,\
36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
70,65,3d,4e,6f,6e,53,78,53
"f!amd64_unishare.gpd_bc6cd75f565d86ae"=dword:00000001
"f!amd64_unishare-pipelineco_7f1385f0ba03a2d1"=dword:00000001
"f!amd64_printconfig.dll_ed3990be3cccc655"=dword:00000001
"f!prnms003.cat"=dword:00000005
"f!prnms003.inf"=dword:00000001
"CF"=dword:0000002c
"c!prnms003.inf_31bf3856ad364e35_6.3.9600.20474_44224560c0ec8fe9"=hex:

Datablocks: O:SYD:AI(A;ID;KR;;;BU)(A;CIIOID;GR;;;BU)(A;ID;KA;;;BA)(A;CIIOID;GA;;;BA)(A;ID;KA;;;SY)(A;CIIOID;GA;;;SY)(A;CIIOID;GA;;;CO)(A;ID;KR;;;AC)(A;CIIOID;GR;;;AC)

Successfully exported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\prnms003.inf_31bf3856ad364e35_6.3.9600.20474_44224560c0ec8fe9.

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\prnms003.inf_31bf3856ad364e35_6.3.9600.20474_44224560c0ec8fe9]
"appid"=hex:70,72,6e,6d,73,30,30,33,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,\
6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,\
65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,33,2e,39,36,30,30,2e,32,30,34,37,34,\
2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,\
61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,\
65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,\
65,3d,4e,6f,6e,53,78,53
"p!CBS_package_670_for_kb5015874~31bf3856ad364e35~amd64~~6.3.1.13.5_d053406d961f6476"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,36,37,30,5f,66,6f,72,5f,4b,42,\
35,30,31,35,38,37,34,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,\
61,6d,64,36,34,7e,7e,36,2e,33,2e,31,2e,31,33,2e,35,30,31,35,38,37,34,2d,31,\
30,36,37,5f,6e,65,75,74,72,61,6c,33
"s!CBS_package_670_for_kb5015874~31bf3856ad364e35~amd64~~6.3.1.13.5_d053406d961f6476"=hex:4f,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,36,37,30,5f,66,6f,72,5f,4b,42,\
35,30,31,35,38,37,34,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,\
61,6d,64,36,34,7e,7e,36,2e,33,2e,31,2e,31,33,2e,35,30,31,35,38,37,34,2d,31,\
30,36,37,5f,6e,65,75,74,72,61,6c
"CatalogThumbprint"="f0345f78edefe3bed3ea23a6c0b2d5d4e05fe4975a1d732e80af08715a32cbe3"
"i!CBS_package_670_for_kb5015874~31bf3856ad364e35~amd64~~6.3.1.13.5_d053406d961f6476"=hex:4f,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,36,37,30,5f,66,6f,72,5f,4b,42,\
35,30,31,35,38,37,34,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,\
61,6d,64,36,34,7e,7e,36,2e,33,2e,31,2e,31,33,2e,35,30,31,35,38,37,34,2d,31,\
30,36,37,5f,6e,65,75,74,72,61,6c,33

Datablocks: O:SYD:AI(A;ID;KR;;;BU)(A;CIIOID;GR;;;BU)(A;ID;KA;;;BA)(A;CIIOID;GA;;;BA)(A;ID;KA;;;SY)(A;CIIOID;GA;;;SY)(A;CIIOID;GA;;;CO)(A;ID;KR;;;AC)(A;CIIOID;GR;;;AC)

Failed to export registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_prnms003.inf_31bf3856ad364e35_0.0.0.0_none_d2c809cfd467b308.

Failed to export registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_670_for_KB5015874~31bf3856ad364e35~amd64~~0.0.0.0.

Failed to export registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_670_for_KB5015874~31bf3856ad364e35~amd64~~6.3.1.13.
RegistryExport:: directive failed to complete successfully.




Failed to process all directives successfully.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2023-04-17 07:53:23.408
Script hash: K31iXGnoDYS0L5w0SzB5NIfbyo3oER5MtZ8lPkvzpkE=
----------------------EOF-----------------------
 
Export registry as hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5015874
  4. Let me know if it says it was successful or if there are any errors.
 
The uninstall fails with the message:
"Installer encountered an error: 0x800f0831"
 

Attachments

  • error.PNG
    error.PNG
    7.9 KB · Views: 2
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB5015874 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try yo install KB5023765 again and report the result.
If it fails attach the file cbs.log to your next reply.
 

Attachments

Great. Thanks for your feedback. I will mark this thread as solved.

Take care.
 
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