[SOLVED] [2008R2] Failed install KB4534310 - 0x80070020

[akyrave]

Hi everyone,
Hopes you're doing well !

I'm coming here as last resort.

I'm working on a Windows Server 2008R2 whom not has been update since 2019 (all updates were in failed state)
So, i tried to install KB4534310 and KB3191566 (Powershell 5.1).

KB3194566 failed but.. anyway.
My goal is to install KB4534310 and maybe fix all updates whom previously failed.

Here are my tries :

1. Install with Windows Update
   1. Failed on reboot (15% and rollback)
2. Install with .msu
   1. Failed on reboot (15% and rollback)
3. Install by expand msu and use DISM
   1. 100% completion in CMD
   2. Failed on reboot (15% and rollback)

Here are all the logs asks

1. SFC /scannow - Nothing
2. CBS log + CheckSUR.log - https://we.tl/t-WpEbWMwhnz
3. ComponmentScanner - No corruption found
   1. 
   2. ComponentsScanner Version 1.5.1.0 by sysnative.com
      Windows Version: Windows Server 2008 R2 Standard x64 SP1 (6.1.7601)
      Start time: 2023-06-29T15:07:54
      Hive scanned: %windir%\System32\config\COMPONENTS
      Number of keys: 161731
      Number of values: 506022
      
      ==== Critical Errors ====
      None
      
      ==== Corrupt Key Names ====
      None
      
      ==== Corrupt Value Names ====
      None
      
      ==== Corrupt Value Data Type ====
      None
      
      ==== Corrupt Value Data ====
      None
      
      ==== Repair Log ====
      No possible repairs
      
      ==== Warnings ====
      None

I'm out of ideas.
Thank in advance :)

Regards

 

[PeterJ]

Hello and welcome,

Do the following only.
Check Windows Update but do not install any updates yet.
Provide a screenshot of the available important updates first.

 

[akyrave]

Hello PeterJ,

Thank you for your answer.

Here are the screeshots:

Important


Facultatif



Regards

 

[PeterJ]

Do you have "CA ARCserve Backup Agent" or "CrystalDiskInfo" installed ?
If so, uninstall it, restart the machine and try to install KB4534310 again. Report the result.

 

[akyrave]

Hi,

Yes indeed, i had "CA ARCServe Backup" suite installed. Removed it and restarted the machine.
First attempt installing KB4534310 : OK

I'm curious, can you explain technicaly why or how ARCServe can make the Windows update faulty?

 

[PeterJ]

The file cbs.log you provided shows multiple times 0x80070020 - ERROR_SHARING_VIOLATION meaning something conflicts with Windows Update.
A backup program can be the cause.

If Windows Update reports no more important updates you may re-install "CA ARCServe Backup" if you like.