[SOLVED] 0x800B0100 Can´t make any update

Tubarao · Jun 14, 2013

Hi,

I can't make any update in Windows Update, always appear "Error 9C57 - 0x800B0100".

My SFC scan:
View attachment cbs.txt

Sorry for my bad english.

Thanks for your support/help in advance.

Best regards,
Tiago Mendão

tom982 · Jun 14, 2013

Hello Tiago, welcome to Sysnative!

You're English is great and easy to understand, so don't worry about that :)

Can you download and install the System Update Readiness Tool (SURT):

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2013] from Official Microsoft Download Centre

When it finishes installing, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Tubarao · Jun 14, 2013

Before I read your reply, I run the SURT (and it said "update complete" or something like that)... and after I run SURT again, and it is ok again.

SURT Log:
View attachment CheckSUR.persist.log

And now I restart PC and try again the windows update and the last errors (one is the same) are:

Thanks for ur help.

tom982 · Jun 14, 2013

Hi Rubarao,

That's odd, the 0x800B0100 has disappeared but the SURT didn't fix a thing. Oh well, I'm not complaining! One error down, 3 to go :)

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Tom

Tubarao · Jun 15, 2013

Hi,

CBS Folder:
https://dl.dropboxusercontent.com/u/15129704/CBS.zip

Regards,
Tiago

tom982 · Jun 15, 2013

Hi Tiago,

What an interesting set of errors you have! 0x8e5e03fe is one I've never come across before and maps to ERROR_NOTIFY_ENUM_DIR:

Code:

  ERROR_NOTIFY_ENUM_DIR                                         winerror.h
# A notify change request is being completed and the
# information is not being returned in the caller's buffer.
# The caller now needs to enumerate the files to find the
# changes.

The 0x80070490 is being returned by a missing package:

Code:

2013-06-14 23:06:47, Error                 CBS    Failed to resolve package 'Package_38_for_KB2726535~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

The 9C57 error isn't referenced at all in your CBS log so we'll come back to that one :) It should be a straight forward fix but there's no point fixing it if we're going to have to reinstall Windows due to the 0x8e503fe - we'll try and fix it though! I think running a chkdsk command will be our best bet:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Tom

Tubarao · Jun 15, 2013

Chkdsk log:

View attachment ListChkdskResult.txt

Tubarao · Jun 16, 2013

Problem solved.

Solution:

Click the Start, type cmd in the Search all programs and files field, right-click cmd.exe, and then click Run as administrator. Agree to the UAC prompt.

At the command prompt, type the following commands, and then press ENTER after each one. Please include the spaces as the commands must be exactly as laid out. You can right-click after the Prompt and Paste these in, too :

net stop cryptsvc
ren %systemroot%\system32\catroot2\edb.log *.tst
net start cryptsvc
exit

Try update your system again.

solution by MowGreen (user of Microsoft community)

Now, I can make all updates.

Tom, thanks a lot for ur time and help.
P.S.: How to put [Solved] tag in my thread title?

Best Regards,
Tiago

tom982 · Jun 16, 2013

Hi Tiago,

That's great news! Thank you so much for posting your solution here, I will investigate this further when I've got a few minutes spare :)

Tom

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