[SOLVED] 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER. WORK AROUND: disabled Intel turbo boost.

petesweeps2 · Jul 1, 2020

Not sure why the BSOD, I suspect video card but not sure. I ran windbg and its not clear to me.

Also, I've run prime95 and Intel Processor Diagnostic Tool without any issues.

Thanks for the help!

x BlueRobot · Jul 1, 2020

I would begin with testing RAM with one individual stick at a time - Test RAM with PassMark MemTest86

Patrick · Jul 1, 2020

Code:

0: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffa903`bcb03028 00000000`be000000 00000000`00800400

1st parameter is 0x0 which is a Machine Check Exception, which tells us that the processor identified a hardware fault.

If we check the WHEA error exception records:

Code:

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffa903bcb03138
Section       @ ffffa903bcb032c0
Offset        : 664
Length        : 272
Flags         : 0x00000000
Severity      : Fatal
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock

fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Error         : Internal timer (Proc 0 Bank 4)
  Status      : 0xbe00000000800400
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
  Address     : 0x00007ffe3edd3816
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
  Misc.       : 0x00007ffe3edd3816

We have an internal timer error with processor #0 in bank #4. The other dump shows processor #5 and bank #4.

Code:

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffa903bcb030a8
Section       @ ffffa903bcb03180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock

fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Proc. Type    : x86/x64
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Instr. Set    : x64
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Error Type    : Micro-Architectural Error
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Flags         : 0x00
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
CPU Version   : 0x00000000000306c3
fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock
Processor ID  : 0x0000000000000000

fffff8063062a3c8: Unable to get Flags value from nt!KdVersionBlock

In between all this flag spam, we can see the error type is a micro-architectural error.

Code:

CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3999

Looks like turbo boost was active at the time of crash. Were you gaming or just have your CPU running at max performance most of the time?

Either way, I definitely agree with Robot here. It's either bad stick(s) of RAM or a faulty processor that will need to be replaced.

petesweeps2 · Jul 1, 2020

It only crashes when I game; I don't over clock this system. I ran memtest and it came back clean; I let prime95 run for 10 minutes and it didn't experience an issue either. I hate to replace this system as its been very reliable up until now and only seems to have issues when gaming.

Thanks for looking at this!

Patrick · Jul 3, 2020

Intel has a CPU diagnostic, I am curious to see the outcome if you run it. Go ahead and download it and do so.

10 minutes of P95 really isn't indicative of anything. It's just there to put load on the processor, which gaming will do also.

petesweeps2 · Jul 4, 2020

I ran the Intel diagnostic tool from here a few times:
Download Intel® Processor Diagnostic Tool

It came back clean; no issues. I went into the bios and disabled turbo boost; I haven't had any bsod since doing that but its only been about a day.

x BlueRobot · Jul 4, 2020

Keep using the system as you would, hopefully you won't experience any more issues.

maki · Jul 5, 2020

It only crashes when I game;

I had a similar error A VERY long time ago...
BSOD 0x124. This is caused by overclocking the CPU or GPU or RAM or graphics card memory, possibly the high temperature of these components.
Probably, under load, temperatures rise too much.

Patrick · Jul 5, 2020

Just a note.... disabling Turbo Boost is not a fix, but a troubleshooting step/workaround. If the system doesn't crash when Turbo Boost is disabled, then as I said, the processor is faulty. It'll need to be replaced eventually.

maki · Jul 6, 2020

Use;

The Intel® Processor Diagnostic Tool

Download Intel® Processor Diagnostic Tool

x BlueRobot · Jul 6, 2020

maki said:
Use;

The Intel® Processor Diagnostic Tool

Download Intel® Processor Diagnostic Tool

They've already used that tool.

maki · Jul 6, 2020

x BlueRobot said:
They've already used that tool.

If all tests show: PASS
the processor is okay, look for a reason elsewhere.

petesweeps2 · Jul 6, 2020

The systems running fine since I've disabled turbo boost; that seems like a cheaper fix then buying a new system. I've had this cpu for 6 years and performance wise, it meets all my needs.

petesweeps2 · Jul 6, 2020

Oh, and thank you to everyone that helped out!

x BlueRobot · Jul 8, 2020

petesweeps2 said:
The systems running fine since I've disabled turbo boost; that seems like a cheaper fix then buying a new system. I've had this cpu for 6 years and performance wise, it meets all my needs.

Glad your system seems to more stable now, thanks for getting back to us!

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[SOLVED] 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER. WORK AROUND: disabled Intel turbo boost.

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