0x0000009f BSOD

Dleet3D · Jan 9, 2014

Hello, everybody,
I'm from Portugal, so I hope you can understand my issue. Sorry for any grammar or spelling mistake.

My laptop just started having the most strange and apparently unsolvable issue.
I'll start by posting my computer info:

ASUS K55VM
6GB RAM
Inter-Core i7 - 3610QM at 2.30 GHz
Two graphic cards:
Intel HD Graphics Family
Nvidia GT 630M
380GB disc

Here's my description of the problem:

A month or two ago, at a party, someone spilled some drink over my laptop. When I finnally managed to boot him, my keyboard was fried, so I opened the laptop (warranty was over) and removed the old keyboard. I also cleaned the drink residues and let it dry for a few days. Using an external keyboard, the computer worked just fine. After two weeks, approximatly, the real issue started, so I'm not sure it is related. The fan starts working at maximum speed (really annoying) and after some time (5-30 minutes, it depends) a blue screen appears, with the error: DRIVER_POWER_STATE_FAILURE. I'll try to update with a picture of the BSOD if it happens again. The fan can start working at full speed at different times. sometimes, it lasts ok for like an hour or so, other times it starts as soon as I enter the desktop. Most of the times, tough, it starts befor all of that, and after the "Windows is loading" part of the boot. after it just stays black. I tried waiting a few hours but nothing happened, and the fan didn't stop. Other issues are: When the fan is at max speed, the only way to shut down the PC is holding the power buttons. Going Start>Shutdown does not turns the laptop off. It just stays in the blue-background window that says "Windows is shutting down" but it lasts there for hours (the longer I've waited).

Trying to solve the issue I formated the hardrive, but it didn't solved the issue (Altough it worked fine for 1-2 days). I then tried changing the external keyboard and formatting the harddrive at once and it lasted for 2 weeks (altough I didn't turned the laptop off during that 2 weeks). I also tried some minor tips from other forums, like disabling automatic updates in services.msc, uninstalling Adobe Reader, etc, but all didn't help.

Yesterday, I went to a friend house and used the PC over a sort of table towel, and then the blue screen reapeared. Today I did the boot recovery or whatever it is called and I was able to stop the issue (until now). I tried doing this recovery before, but it never worked. I don't know why it did this time. When I entered the desktop, a message saying "Your system recovered from a problem" appeared, and it stated the following:

Assinatura do problema:
Nome do Evento de Problema:BlueScreen
Versão do SO:6.1.7601.2.1.0.768.3
ID de Região:2070

Informações adicionais sobre o problema:
BCCode:9f
BCP1:0000000000000003
BCP2:FFFFFA80061D3A10
BCP3:FFFFF8000509E3D8
BCP4:FFFFFA8005586AA0
OS Version:6_1_7601
Service Pack:1_0
Product:768_1

Ficheiros que ajudam a descrever o problema:
C:\Windows\Minidump\010914-22698-01.dmp
C:\Users\Zé Manel\AppData\Local\Temp\WER-43212-0.sysdata.xml

It's in portuguese, but it says the location fo the dump files. I tried uploading the dump file, but it says it is too large.010914-22698-01.dmp - Speedy Share - upload your files here Try this download site instead (First that appeared on google :\

I also went to Event Viewer and got the code for the STOP: 0x0000009f (0x0000000000000003, 0xfffffa80061d1a10, 0xfffff8000400d748, 0xfffffa800b448a30)

Also, my computer has an history of overheating, altough it stoped a few months ago when I found that tunning down the brightness of the screen just a little bit would prevent my computer from crashing and shutting down due to heat. When the BSOD appears, my laptop isn't that hot, I even used CPU-Burn-in and Core-Temp program and it showed no sign of overheating anymore.

So I do not know if this is related to hardware, software, overheating ... I tried everything, and nothing works. The problem is so random, it just makes me lose my mind. If someone can help, please, I appreciate it.
-----------------------
EDIT: The problem just started again. I played League of Legends and worked/studied all afternoon without problems. When I returned to the computer, after dinner, and started League of Legends, the problem immediantly reappeared. Maybe it is related.

Thank you.

Dleet3D · Jan 9, 2014

I just found out something important.
I have two graphic cards, but only one is showing in the "Device Manager", the Intel HD Family Graphics. Can this be the cause ?

Dleet3D · Jan 10, 2014

View attachment PCHF_140110_111133.zip

This is a dump files compilation. I used a program called PCHF, please help me.

jcgriff2 · Jan 10, 2014

Hi -

Please run - https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

To zip up the output folder -
- RIGHT-click on the folder (in Documents) Windows7_Vista_jcgriff2
- select "Send To"
- select "Compressed (zipped) folder"

A file named Windows7_Vista_jcgriff2.zip will be created in your Documents folder.

Attach it to your next post.

Regards. . .

jcgriff2

Dleet3D · Jan 11, 2014

View attachment 6633

Here's the zip folder. The perfmon /report didn't worked. After a while it appeared an error. My computer is in portuguese, so I'll try to translate:

Error:
An error has ocured while trying to generate the report.
Waiting for the conclusion of the report generation tool has exceeded his time limit.

On the other tool, it just said, in the blue screen thing: waiting for SystemInfo. so I don't know if the files on that zip folder are complete ...

sorry

x BlueRobot · Jan 11, 2014

Dleet3D said:
View attachment 6621

This is a dump files compilation. I used a program called PCHF, please help me.

That tool is from PC Help Forum. I'll check the dump files.

x BlueRobot · Jan 11, 2014

Code:

BugCheck 9F, {3, fffffa8008430a10, fffff8000589c3d8, fffffa800b901520}

Probably caused by : pci.sys

Code:

0: kd> !irp fffffa800b901520
Irp is active with 4 stacks 2 is current (= 0xfffffa800b901638)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800851c1d0 00000000 fffff8800f5d03a4-fffffa800a358ca0 Success Error Cancel pending
           \Driver\ACPI    nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa8008b22040 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b7b4160    

            Args: 00000000 00000000 00000000 00000000

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f429000 fffff880`101f3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Mar 04 20:24:46 2012 (4F53CF8E)
    CheckSum:         00DB796E
    ImageSize:        00DCA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your nVidia driver seems to be causing problems, please update the driver to the latest WHQL version from here - Drivers - Download NVIDIA Drivers

For those interested, debugging information about Stop 0x9F can be found on my blog, here's a few examples:

Dleet3D · Jan 17, 2014

I figured that out and I unistalled my Nvidia Drivers. I haven't uninstalled any driver yet, and it's working fine. I can even play League Of Legends.

x BlueRobot · Jan 17, 2014

I assume you mean you haven't installed a different nVidia driver yet, and are using the Standard VGA driver?

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0x0000009f BSOD

Dleet3D

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jcgriff2

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0x0000009f BSOD

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Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

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Microsoft MVP (Ret.)