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  1. #21
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    Re: WU Thread 17707 - For BrianDrab

    It may take some time for that icon to show up but it's not necessary. When you are ready to upgrade to Windows 10, simply do the following.

    1. Ensure everything is disconnected from your computer except critically necessary things (i.e. mouse/keyboard are necessary).
    2. Reboot your machine in to a clean boot state by following the instructions in the link below.
    https://support.microsoft.com/en-us/kb/929135

    3. Download the Media Creation Tool and run this to do the Windows 10 install. You don't have to wait for the icon to show up.

    I'm glad you are activated again. You had issues with some services that needed repaired. Let me know if things appear to work better now.


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  2. #22

    Re: WU Thread 17707 - For BrianDrab

    Once again, so many thanks to you Brian!

    Is there any other preparation I need to do for the Windows 10 upgrade? I will do a backup to be safe, but it won't be deleting any files or programs off my computer, correct?

    I am still having the issue with Adobe Reader (trying to switch between documents from the taskbar leads to it not responding). Could this be related, or is it more likely a problem with Adobe Reader?

  3. #23
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    Re: WU Thread 17707 - For BrianDrab

    What I always do before an upgrade is to download the most current Windows 10 network card driver and video driver for my computer and save to my desktop. Then do the upgrade to Windows 10. After the upgrade, install the network card driver and then the video card driver.

    I would suggest trying to Uninstall Adobe Reader and then re-installing the most current one. Let's see if you have the same issues after this. I personally use Foxit Reader instead of Adobe Reader but it's just a preference. I feel it's more secure and has less vulnerabilities.

  4. #24
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    Re: WU Thread 17707 - For BrianDrab

    And yes it will just be an upgrade so you won't lose anything. Just make sure when you are asked if you wish to save everything you answer yes.

  5. #25

    Re: WU Thread 17707 - For BrianDrab

    I could also not uninstall Adobe Acrobat Reader DC. Error 2503: Called RunScript when not marked in progress.

  6. #26

    Re: WU Thread 17707 - For BrianDrab

    Update: I was able to uninstall Adobe, Skype Click to Call, and Java by changing the permission settings of C:/Windows/Temp for my user

  7. #27
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    Re: WU Thread 17707 - For BrianDrab

    If your intent is to upgrade to Windows 10, let's do that first and then address any remaining issues. I believe these are permssions issues that should be resolved by the upgrade. Are you OK with this approach?

  8. #28
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    Re: WU Thread 17707 - For BrianDrab

    Update: I was able to uninstall Adobe, Skype Click to Call, and Java by changing the permission settings of C:/Windows/Temp for my user
    Looks like we cross-posted. That's great news! Is there anything else I can assist you with?

  9. #29

    Re: WU Thread 17707 - For BrianDrab

    Question: That permission change I made (gave my user account full control), that is safe enough to leave as is?

    I wouldn't mind help upgrading to Windows 10 because I haven't been able to successfully do so in the past. Would you be able to help me with this?

    FYI I may be slower to reply over this afternoon because of deadlines but I will try to respond ASAP.

  10. #30
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    Re: WU Thread 17707 - For BrianDrab

    What is the exact path that you changed the permissions on? Was in C:\Windows\Temp or was it C:\Users\<username>\appdata\local or something else?

    Absolutely I can help you upgrade to Windows 10. Let's clean up from the malware removal first though.

    No problem on responses being delayed.

    1. Clean Up!
    We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
    1. Download Delfix from here.
    2. Ensure everything is checked.
    3. Click Run.
    Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
    Note: Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

  11. #31

    Re: WU Thread 17707 - For BrianDrab

    C:\Windows\Temp

    Thanks!

    Should I refrain from deleting all the other files and programs from before, for now?

    # DelFix v1.011 - Logfile created 10/11/2015 at 14:10:06
    # Updated 18/08/2015 by Xplode
    # Username : Joshua - JOSHS_MSI
    # Operating System : Windows 8.1 (64 bits)


    ~ Activating UAC ... OK


    ~ Removing disinfection tools ...


    Deleted : C:\FRST
    Deleted : C:\AdwCleaner
    Deleted : C:\RegBackup
    Deleted : C:\Users\Joshua\Desktop\Addition.txt
    Deleted : C:\Users\Joshua\Desktop\AdwCleaner.exe
    Deleted : C:\Users\Joshua\Desktop\aswMBR.exe
    Deleted : C:\Users\Joshua\Desktop\aswMBR.txt
    Deleted : C:\Users\Joshua\Desktop\Fixlog.txt
    Deleted : C:\Users\Joshua\Desktop\FRST.txt
    Deleted : C:\Users\Joshua\Desktop\FRST64.exe
    Deleted : C:\Users\Joshua\Desktop\JRT.exe
    Deleted : C:\Users\Joshua\Desktop\JRT.txt
    Deleted : C:\Users\Joshua\Desktop\MBR.dat
    Deleted : HKLM\SOFTWARE\AdwCleaner


    ~ Creating registry backup ... OK


    ~ Cleaning system restore ...


    Deleted : RP #139 [Removed Skype Click to Call | 11/09/2015 22:44:54]
    Deleted : RP #141 [Restore Point Created by FRST | 11/09/2015 22:48:06]
    Deleted : RP #142 [Removed Java 8 Update 40 | 11/10/2015 13:38:36]
    Deleted : RP #143 [Removed Adobe Acrobat Reader DC. | 11/10/2015 18:23:55]
    Deleted : RP #144 [Removed Adobe Acrobat Reader DC. | 11/10/2015 18:24:30]
    Deleted : RP #145 [Removed Adobe Acrobat Reader DC. | 11/10/2015 18:33:51]
    Deleted : RP #146 [Removed Skype Click to Call | 11/10/2015 18:34:14]
    Deleted : RP #147 [Removed Java 8 Update 40 | 11/10/2015 18:35:03]


    New restore point created !


    ~ Resetting system settings ... OK


    ########## - EOF - ##########

  12. #32

    Re: WU Thread 17707 - For BrianDrab

    Sorry, I think I misunderstood you. I should delete all the .bat, .log, .reg, .txt from this entire exchange, e.g. cbs.txt and SFCFix.txt, etc?

  13. #33
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    Re: WU Thread 17707 - For BrianDrab

    Sorry, I think I misunderstood you. I should delete all the .bat, .log, .reg, .txt from this entire exchange, e.g. cbs.txt and SFCFix.txt, etc?
    You may, yes. When you are able please follow my previous instructions to do your Windows 10 upgrade. Let me know if you have any questions during the process.

  14. #34
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    Re: WU Thread 17707 - For BrianDrab

    Upgrading to Windows 10 should take care of the permissions on C:\Windows\Temp

  15. #35

    Re: WU Thread 17707 - For BrianDrab

    Okay, I ran Delfix, log posted above. I deleted all .bat, .log, .reg, .txt files. Can I also delete the .exe and .zip files (and then I will empty my Recycle bin)?

  16. #36
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    Re: WU Thread 17707 - For BrianDrab

    Okay, I ran Delfix, log posted above. I deleted all .bat, .log, .reg, .txt files. Can I also delete the .exe and .zip files (and then I will empty my Recycle bin)?
    Yes you may.

  17. #37

    Re: WU Thread 17707 - For BrianDrab

    Done.

  18. #38

    Re: WU Thread 17707 - For BrianDrab

    I am installing Windows 10 after clean booting. Will I need to undo the settings to get it to reboot as normal or will the upgrade to Windows 10 have taken care of that?

    I did not download a Windows 10 network card driver or video driver beforehand like you said you do. Considering this, are there any steps I need to take after the Windows 10 install is complete?

  19. #39
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    Re: WU Thread 17707 - For BrianDrab

    I am installing Windows 10 after clean booting. Will I need to undo the settings to get it to reboot as normal or will the upgrade to Windows 10 have taken care of that?
    The upgrade should take care of that.
    I did not download a Windows 10 network card driver or video driver beforehand like you said you do. Considering this, are there any steps I need to take after the Windows 10 install is complete?
    Hopefully you will be able to get on the internet after the upgrade. If not, you will need to download and install the newest network card driver. Other than that, you don't have to do anything else.

  20. #40

    Re: WU Thread 17707 - For BrianDrab

    It's installed!

    Last question (I hope):

    1) When I check System Configuration, Selective startup is checked, and beneath it everything is checked, i.e. load system services and load startup items.

    Should I leave this as is?

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