1. #1

    Virus/Malware with Windows 8.1

    My Mum has been complaining that her computer has been really slow lately so I decide to take a look at it. I noticed that I can't enter the control panel (nothing happens when I press it) and I can't run malwarebytes (nothing happens when I press scan now).

    I assumed there was some sort of virus so I boot it into safe mode and run malwarebytes and the scan shows no errors. I then try to open the firewall and I get this message:

    C:\Users\Jackline\App...\Classic_{4026492f-2f69-46b8-b9bf-5654fc07e423}.settingcontent-ms

    Unspecified Error

    She doesn't download many things so I don't know what could have caused this, maybe something off a website?

    I am not very familiar with windows 8 and I don't know how to access a lot of things so any help with removing this virus will be really helpful!


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,436
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Virus/Malware with Windows 8.1

    Hi -

    Please follow these instructions - Malware Removal Posting Instructions

    Regards. . .

    jcgriff2

  3. #3
    Corrine's Avatar
    Join Date
    Feb 2012
    Location
    Upstate, NY
    Posts
    8,887

    Re: Virus/Malware with Windows 8.1

    This doesn't appear to be a malware issue. Please try the following:


    1. Log in as the user with the issue
    2. In the modern/metro/tiles interface type SEARCH
    3. Click SEARCH SETTINGS
    4. Click the CLEAR button (at the top)


    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

Similar Threads

  1. Malware or virus which appears to be undetectable??
    By Deek in forum Security Arena
    Replies: 5
    Last Post: 02-18-2014, 08:56 PM
  2. Replies: 11
    Last Post: 10-14-2013, 08:05 PM
  3. Trojan/Virus/Malware replacing and destroying Files
    By Jonjon in forum Security Arena
    Replies: 1
    Last Post: 09-25-2013, 09:56 AM
  4. possible virus
    By Ajalon in forum Security Arena
    Replies: 16
    Last Post: 08-05-2013, 09:46 AM
  5. When I say 'virus,' you know exactly what I mean
    By JMH in forum News You Can Use
    Replies: 0
    Last Post: 05-11-2012, 05:24 AM

Log in

Log in