1. #1

    Virus/Malware with Windows 8.1

    My Mum has been complaining that her computer has been really slow lately so I decide to take a look at it. I noticed that I can't enter the control panel (nothing happens when I press it) and I can't run malwarebytes (nothing happens when I press scan now).

    I assumed there was some sort of virus so I boot it into safe mode and run malwarebytes and the scan shows no errors. I then try to open the firewall and I get this message:


    Unspecified Error

    She doesn't download many things so I don't know what could have caused this, maybe something off a website?

    I am not very familiar with windows 8 and I don't know how to access a lot of things so any help with removing this virus will be really helpful!

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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    New Jersey Shore
    • specs System Specs
      • Manufacturer:
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
      • Case:
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Virus/Malware with Windows 8.1

    Hi -

    Please follow these instructions - Malware Removal Posting Instructions

    Regards. . .


  3. #3
    Corrine's Avatar
    Join Date
    Feb 2012
    Upstate, NY

    Re: Virus/Malware with Windows 8.1

    This doesn't appear to be a malware issue. Please try the following:

    1. Log in as the user with the issue
    2. In the modern/metro/tiles interface type SEARCH
    4. Click the CLEAR button (at the top)

    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

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